tourcraft civsa 2011[1].ppt · eric johnson [email protected] @ericleif. the only reason to give a campus...

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TourCraft The Art Of Creating A Meaningful And The Art Of Creating A Meaningful And Remarkable Campus Tour Experience Eric Johnson [email protected] @ericleif “In the beginner’s mind there are many possibilities. In the expert’s mind there are few.” ‐Shunryu Suzuki Why are we here? 3

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Page 1: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

TourCraftThe Art Of Creating A Meaningful AndThe Art Of Creating A Meaningful And Remarkable Campus Tour Experience

Eric [email protected]@ericleif

“In the beginner’s mind there are many possibilities.In the expert’s mind there are few.”

‐Shunryu Suzuki

Why are we here?

3

Page 2: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

200,000,000,000,000,000,000,000+

6,922,319,118+

Page 3: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

Page 4: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

Page 5: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

Page 6: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

“Education is not the filling of a pail, but the lighting of a fire.”

Yeats

Page 7: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

We don’t make movies to make money. We make money to make more movies.Walt Disney

We don’t make movies to make money. We make money to make more movies.Walt Disney-Walt Disney-Walt Disney

&&

Page 8: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

UGA Visitors Center Service Standard

Be safe.

Be kind.

Page 9: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

Be authentic.

Be remarkable.

Hire for attitude.Train for skill.

Page 10: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

Page 11: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

Page 12: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

"Everything is more compelling when you talk like a human being, when you talk like yourself " Ira Glassyourself. ‐ Ira Glass

EEEE

Page 13: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

“Art is infection.”‐Tolstoy

Page 14: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

What if...?

“Our job is to awaken possibility in other people. If their eyes are shining, you know you’re doing it.” ‐Benjamin Zander

Page 15: Tourcraft CIVSA 2011[1].ppt · Eric Johnson ej@uga.edu @ericleif. The only reason to give a campus tour is to change the world. 'The only reason to give a speech is to change the

TourCraftThe Art Of Creating A Meaningful AndThe Art Of Creating A Meaningful And Remarkable Campus Tour Experience

Eric [email protected]@ericleif

CIVSA Welcomer - Winter 2012 · CIVSA WELCOMER WINTER 2012 2 Top Ten Reasons You Should Not Miss Out on Denver… Reasons You’ll Want to Show Your Boss! by#Jaime#Engelhart,#CIVSA#2012#Conference#Commi

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