tour guiding
DESCRIPTION
TGETRANSCRIPT
Tour guiding
GOVERNMENT
TOUR OPERATOR
Conceptual Framework
Travel
Agency
Transportatio
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Acco
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Tourism
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World Tourism Growth
1950, there are 25 million tourist arrivals around the world
2007 to 903 million in Forecasted by 2010 1 billion Forecasted by 2020 1.6 billion by
2020.
Why is Tourism Important?
The World Bank 2005 estimates, 1.4 billion people are living in the poverty line.
New threshold for extreme poverty using the 2005 prices is now pegged at $1.25.
The multiplier effect is experienced on other industries like handicrafts, agriculture, fisheries and transport.
Nature of Tour Reception & Guiding
First impression of tourists play a very important role
Receiving tourists is just like receiving guests in your home
Show the best without boasting or overdoing
Guiding is not simply telling them “to your left, to your left”, there’s a lot more into it.
Tour Guide
An individual, who, either as an employee or affiliate of a duly licensed travel & tour agency, GUIDE tourist, both foreign and domestic, for a fee, commission or any lawful form of remuneration.
Qualities of an effective Tour Guide
Love of country Pleasing personality Must have a genuine interest in people Resourcefulness Trustworthy Tactfulness Good sense of leadership Good communication skills
Qualities of an effective Tour Guide
Good health Punctual Responsible, sensible and dedicated Confident Good sense of humor Analytical mindset ( above-normal
perception)
Tour Guide
Must be Filipino citizen; At least 2nd year college; Pass the qualifying interview by DOT; Must undergo and pass a DOT-
sponsored seminar; LGU – licensed; DOT – accredited
Kinds of Guides
Free Lance – not permanently connected with any travel agency and paid per trip.
Staff Guide – permanently connected with a travel agency, receives monthly salary
Local guide – a person competent enough to guide in a certain locality or area.
Kinds of Guides Escort – person who accompanies a
group of tourists from the point of origin to the destination, and back to the origin. Usually handles group’s check in and check out.
Specialist – person who specializes in a certain field such as botany, architecture, etc.
Linguist – person who speaks fluently two or more foreign languages.
Duties and Responsibilities
Provide them information and explanations about the place honestly without prejudice;
Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions;
Act fairly and reasonably in all dealings with colleagues and co-workers;
Always act with tact and diplomacy in dealing with the guests
Duties and Responsibilities
Always report for duty healthy and positive
Never take advantage of the ignorance of the tourists
Never allow yourself to be used by unscrupulous organizations who want to take advantage of the tourists
Use common sense and be honest by saying “ I don’t know,…I will check,..”
Duties and Responsibilities
Ensure guest’s safety, warn them on: Plants that might cause some allergies Food and drinks that might not suit their
digestive system Elevation for those with vertigo and fear
of height Dogs that might bite Presence of pickpockets in crowded
areas
Duties and Responsibilities
Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions
Act responsibly as representative of the country and the people
Communication Skills Language proficiency Avoid using highfalutin words, use
simple, easy to understand words Try to get rid of regional accent Use synonyms to explain, to describe
something Use non-verbal communication in a
difficult thing or situation
Communication Skills
Speak audibly, not too soft and not too loud
Conduct your commentary in a relaxed, entertaining manner (they came here to enjoy, remember)
Guiding Techniques Be prepared, study the destination Plan your spiel or commentary, it should
be structured Have an update on the local and global
news and environmental issues Intercede when necessary in the
interaction with the guest and the locals Be aware on the basic human behavior
and attitudes
Guiding Techniques
Be ready for pertinent and impertinent questions
In cases of having more than one guide, find some time to sit down, discuss to synchronize information & learn from each other
Never tell your personal life at first meeting
Guiding Techniques
Never sell anything at first meeting unless they ask
Be punctual at all times. Be there at least one hour before the tour starts
Learn map reading Learn how to say NO to indecent
proposals Always make a head count before, during
and after the tour, especially on stops
Guiding Techniques
Be practical when making judgment, think if the benefit of the majority
Be a good decision maker Learn basic first aid
Pre – tour
Study your tour assignment Be aware of the composition of the
group Review itinerary Be reminded of cash advances, vouchers
needed Know your vehicle to be used, plate
number and name of driver or coordinator.
On Tour
Be punctual Make sure you have complete name
of guests, cash advances and tour vouchers
Check your transport amenities Meet and greet the group Discuss itinerary and check other
concerns
On Tour
Deliver commentaries Announce inclusions of the tour and
what to expect End your day/tour by thanking the
guests Announce the next day’s
itinerary/program and give instructions
Post Tour
Gather all collected vouchers Prepare tour guide’s report Submit tour report to immediately after
the tour Accomplish financial report with
receipts, vouchers and other assignments
Liquidate ( if necessary)
Steps on how to make a commentary
Begin with a smile, greeting and introduction
Brief the guests about the tour for the day
Review the inclusions and exclusions of the tour
Give the distance and traveling time of the destination
Steps on how to make a commentary
What to expect from the tour Give necessary precautions Do not miss to point important
landmarks along the way Announce comfort stops Always do the head count
Steps on how to make a commentary
Start with a greeting or introduction Information should be delivered in a
manner that would interest the guests Sense of humor should be part of the
delivery of information Remember, commentaries help people
understand and appreciate what they actually see
Steps on how to make a commentary
Use synonyms, example in explaining something
When mentioning a name, repeat it or spell it
Maintain silence, if the need arises Listen carefully to questions and other
concerns Never argue with the guests End your tour always by thanking the guests