total quality management principle and concepts
TRANSCRIPT
Presentation on T. Q.
M.Total Quality
Management.Presented By:
Miss Nikita Bajarang Amane.
1st year M. Pharmacy
Quality Assurance
RAJARAMBAPU COLLEGE OF PHARMACY
KASEGAON
Content:-
1. Introduction
2. Definition
3. The General Meaning Of TQM
4. The TQM system
5. Approaches
6. Dimensions of TQM
7. The principles of TQM
8. Variables
9. Basic Concepts of TQM
10. Benefits
11. Example.
12. Conclusion
13. References
Introduction :
• In the global marketplace increased levels of competition have
resulted in quality becoming of increasing importance to
organizations and consequently Total Quality Management
(TQM) has become a key management issue.
• It includes the all about QUALITY should applied in
organization
What is TQM?
TQM is the integration of all functions and
processes within an organization in order to
achieve continuous improvement of the quality
of goods and services. The goal is customer
satisfaction.
DEFINITION:-
The Genral meaning of TQM
Total - made up of the whole
Quality - degree of excellence a product or service
provides
Management - act, art or manner of planning,
controlling, directing,….
CustomerFocus
ProcessImprovement
TotalInvolvement
Leadership MeasurementTraining Supportive structureCommunications Reward and recognition
ContinuousImprovement
Objective
Principles
Elements
The TQM System
MANAGEMENT OF PROCESS QUALITY
HUMAN RESOURCE DEVELOPMENT AND
MANAGEMENT
STRATEGIC QUALITY
PLANNING
INFORMATION AND ANALYSIS
CUSTOMER FOCUSAND
SATISFACTION
QUALITY AND
OPERATIONAL RESULTS
SENIOREXECUTIVELEADERSHIP
System Approach for TQM
Driver
System
Dimensions of Quality
Durability- Useful life ,include repair.
Service- Resolution of problems, ease of repair.
Response- Human relations with Customers.
Aesthetics- Sensory Features.
Reputation- Past performance, Company Image.
The Principles of TQM Customer Advocacy
Ensuring leadership (management involvement)
The involvement of all staff in decision making
Process approach to management
System approach to management
Continuous improvement in performance
Management by facts
Mutually advantageous relations with suppliers
TQM Six Basic Concepts⁕ Leadership
⁕ Customer Satisfaction
⁕ Employee Involvement
⁕ Continuous Process Improvement
⁕ Supplier Partnership
⁕ Performance Measures
Benefits:-
Improved Quality
Employee Participation
Team Work
Internal & External Customer Satisfaction
Productivity ,Communication
Profitability & Market Share
Example:
TQM at a t Toyota motors
Total Quality Management (TQM) would not be what it is today
without Toyota Motors.
Renowned for its lean production system, Toyota Motors is the tenth
most important company in the world according to Fortune Global
500 and one of the only companies on the list to directly address
TQM.
Understanding the magnitude of the company’s contribution to
overall total quality management is a great feat. First of all, one must
look back at history.
References :-
•www.fkm.utm.my total quality management
•www.vikalpa .com
•www.rug.nl.pdf
•www.wikipidia.com
•www.slideshare.com
•www.ppt/of/admine/TQM<.research>