tosoh ink - volume 6 issue 2

April 2014 • Volume 6, Issue 2News and Information from Tosoh Bioscience, Inc.

TOSOH BIOSCIENCE

Tosoh Bioscience, Inc. is proud to be celebrating its 25th Anniversary in 2014. Since 1989, Tosoh Bioscience has been providing sophisticated diagnostic systems to doctor’s offices, hospitals and reference laboratories throughout North and South America.

Since 1989, Tosoh analyzers have evolved with the latest advancements in clinical diagnostic technology. Next generation analyzers have built upon Tosoh’s proven reputation for reliability and accuracy with expanded features, faster throughputs and increased operational efficiency.

The History of Tosoh Clinical Analyzers

but many of the peoplehave remained

Tosoh instruments have changed throughout the years...

25th

South San Francisco, CA

TOSO

H BIOSCIENCE, INC

.

ANNIVERSARY

1989 2014

TBI is proud to have a large percentage of personnel with long term careers. Of over 85 employees from support, service, sales and marketing, 32 have been with the company over 10 years. This dedication can be attributedto an efficient and respectful work environment, along with the knowledge that Tosoh productsare among the best in the world.

• Humble Beginnings• Outstanding Leadership• Teamwork

AIA-1200

A1c 2.2 plus

G7

G8

AIA-600

NexIA

AIA-1800

AIA-2000

AIA-1200DX

AIA-600 II

AIA-360

AIA-900

Automated Immunoassay Analyzer

HPLC Analyzer

HPLC Analyzer

HPLC Analyzer









1989

1997

2001

2008

1990

1997

2004

2008

1994

2000

2004

2011

On the back...

Part

# 01

72-IN

-041

4

Tosoh Bioscience, Inc.6000 Shoreline Court, Suite 101South San Francisco, CA 94080Tel: (800) 248-6764Fax: (650) 615-0415www.tosohbioscience.us

Humble Beginnings

Outstanding Leadership

Tatsuji Kushimoto

Reggie Vallotton

Executive Vice President

Director of Operations

27 years with Tosoh

25 years with Tosoh

TBI has been fortunate to have excellent leaders at the helm. Directing business activities, as well as acting as a liaison between Tosoh Corp. and U.S. employees, TBI’s top executives have led with respectful dedication to expanding business in the Americas. In 2011, Tatsuji Kushimoto joined TBI as Executive Vice President.

According to Kushimoto: “The key to longevity is developing technology while remaining constant to existing customers.We look forward to continued growth in years to come.”

The executive management team at TBI, Reggie Vallotton, Director of Operations; Len Mulhall, Director of Sales andMarketing; and Judy Ogden, Director of Compliance and Market Development work closely to lead and support the Tosoh Team. All share the common goal of total customer satisfaction.

TeamworkIt takes a team to maintain a happy customer

Sales Ensures that customers are satisfied with the total Tosoh experience - from installation through many years of trouble-free operation.

Market DevelopmentInterfaces with Tosoh Corp to ensure that quality products are available to meet our customer’s needs.

Customer Service Services the customer by order entry and shipping in order to meet their testing needs.

Clinical SupportAssures that laboratory requirements are met through assistance in method validation and data interpretation.

Field ServiceInstalls and services all instrumentation to guarantee maximum productivity in the laboratory.

Technical SupportProvides on-going technical assistance for trouble-free analysis to all customers.

RA/QASafeguards product quality and performance to promote customer confidence.

Contracts Assists customers with contract renewals and product upgrades.

TrainingEnables customer understanding of Tosoh instrument operation.

CustomerSatisfaction

TBI was founded in 1989. Initially named Tosoh Medics, the company was formed as a subsidiary of Tokyo-based Tosoh Corporation to market and support clinical diagnostic analyzers in the U.S.

A small team of TBI employees worked tirelessly to launch the company’s first product: the AIA-1200 Automated Immunoassay Analyzer. According to Director of Operations Reggie Vallotton, “In the beginning we all had to wear multiple hats. Because we had minimal employees, every person had to become well-versed in various aspects of the business.”

Vallotton, TBI’s fourth employee, was hired as Regional Manager during the company’s first week of business in 1989. He took on any necessary role including service, sales, marketing and customer support. When asked about reasons for the success of TBI, he stated, “Reliability of the instruments, along with steadfast dedication to customer support has allowed us to compete with companies much larger.”

After twenty five years of diligent work, TBI has expanded to over 85 employees, and has established a proven reputation for providing high quality diagnostic systems to doctor’s offices, hospitals and reference laboratories.

tosoh ink - volume 6 issue 2

Documents