tops grup - profile

8/7/2019 Tops Grup - Profile

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Profile of TOPSGRUP TOPSGRUP, India’s largest security group is undoubtedly the most respected brand in the security solutions

space currently valued at INR 20 billion. TOPSGRUP is acknowledged by the business fraternity, the federal and

state government and even the industry peers as the pioneers of this business in India and the Industry

spokesperson. TOPSGRUP through its leadership position and multiple innovations across the last four

decades has been suitably credited with the mantle of revolutionizing and changing the face of the Indian

Security Industry, not something anyone else in the security space can boast of.

1. Over the last three years TOPSGRUP has grown at a CAGR of 45%, out speeding the industry which is

growing at a CAGR of ~22%. In 2008‐09, TOPSGRUP crossed revenues of INR 8.76 billion and is poised

to achieve revenues of INR 14 billion by 2010‐11 through an effective combination of aggressive

organic growth combined by strategic inorganic acquisitions within India and other countries around

the globe.

2. In 2008, TOPSGRUP acquired a 51 per cent majority stake in ‘The Shield Guarding Company Limited’,

UK’s leading security services provider with approximate revenues of INR 4,835 million and 2,300

employees. Closer home, we strategically acquired 100 per cent stake in Southern India’s leading

security company ‘Guardwell Detective Services Private Limited’ with approximate revenues of INR

400 million and 5,000 employees. Quite recently we also acquired a strategic stake in India’s leading

security system integrator, ‘Adtech Systems Limited’ thereby entering into the system integration

vertical, the only security solution vertical where TOPSGRUP was not present.

3. TOPSGRUP’s strength lies in the ability to constantly deliver on its promises. From the time of its

inception in 1970, we have built and grown on our mantra of ‘Customer First ’ where we have at all

levels kept our customers’ delightment as our first and true measure of success. Accessibility at all

levels, proactive and ethical service levels and commitment to deliver what we have promised, has

seen us grow from a meager INR 4 million security firm in 1993 to a global corporation with revenues

in excess of INR 14 billion by 2010‐11. Each one of our around 100,000 employees believes in going

that extra mile to see that smile on our customers’ faces and to ensure our customers sleep

peacefully at night while we protect their future.



Today, TOPSGRUP is the most respected brand in the Indian security solutions space securing over

8000

customers,

including

most

of

the

big

brands

in

India

and

UK

which

include TATAS, Reliance,

Airtel, ICICI Bank, HSBC, SAP, IBM, GE, Walt Disney, Fujitsu, Standard Chartered, Nokia, etc. Last year,

we are proud to say that we achieved a customer retention rate of 99.06%.

4. Correct training at TOPSGRUP and Shield have also been one of the primary reasons of our

exponential growth and heightened customer satisfaction levels. In India, we have a dedicated

company called TOPSGRUP International Security Academy Private Limited (TISA) that has six training

academies spread across India in Mumbai, Bangalore, Hyderabad, Faridabad, Kolkata and Chennai

which not only conducts basic and advanced training courses for our security and safety officers of

TOPSGRUP but also imparts specially tailored security courses and ‘Special Security Training Modules’

online for corporates and individuals alike. In United Kingdom, Shield has a dedicated training

academy in Central London and has been recognized by the Security Industry Authority as the

thought leader in training and academic development.

5. In 2004, TOPSGRUP launched India’s first and Mumbai’s fastest Emergency Response Service called

‘TOPSLINE 1252’. This unique life saving service was introduced because we at TOPSGRUP felt that

the citizens of Mumbai and the society at large needed a committed helpline for reaching out in

times of fatal emergencies such as heart attacks, fire, burglaries, physical attacks, etc. This unique

helpline service was launched by the ex Chief Minister of Maharashtra, Shri. Sushil Kumar Shinde in

cooperation with the Mumbai Police authorities. Till date, over 700,000 citizens of Mumbai, Thane

and Vashi have enrolled as members and we have been able to save over 13,000 lives and counting.

Currently against a committed response of 9 minutes, TOPSLINE 1252 reaches any emergency just

under 7 minutes.

In 2006, during the 26/07 deluge in Mumbai, TOPSLINE 1252 rescued over 400 lives including a bus

full

of

children

that

was

stuck

in

the

ravaging

floods.

Last

year,

during

the

26/11

terror

attacks

in

Mumbai that lasted over 60 hours, hundreds of our life saving doctors, paramedics and crew

members of TOPSLINE 1252, rescued and saved over 150 lives without bothering about their own

safety and lives.



6. TOPSGRUP’s innovative end to end bespoke security solutions backed by our uncompromising

attitude

in

delivering

quality

in

everything

we

do,

have

established

TOPSGRUP

as

India

and

United

Kingdom’s finest security expert and an emerging global security group in the making.

7. TOPSGRUP has always believed in paying back to the society; whether it is by pledging 1000 pairs of

eyes during the Bhuj Earthquake tragedy or by educating hundred girls in Uttar Pradesh or by

launching India’s first and fastest Emergency Response Service called TOPSLINE 1252, we have always

contributed in making our country a safer place to live and work in. TOPSGRUP has initiated many

CSR initiatives over the past few years like The Parenting Program wherein the company helps ensure

a bright future for its employees’ children with financial and moral support for their education. It also

offers these children an opportunity for permanent employment within the organization. To

commemorate our 40th

anniversary of securing India and now United Kingdom, we have started an

education trust in India called ‘Diwan Harichand Nanda Trust’. This trust will look after the education

of children orphaned by terrorist activities in our country and support them till they are able to stand

on their own feet. Employees of TOPSGRUP actively participate in various CSR activities like Education

for Girls, Mass Eye Donation Drives, Blood Donation Drives, and Crusade against Tobacco (CAT) etc.

8. Most recently, Dr. Diwan Rahul Nanda received the coveted membership of the London Chapter of

Young Presidents’ Organization (YPO). Also, in 2010 he has been conferred with “Brand Leadership Award” at the CMO Asia awards for excellence in Branding and Marketing, held in Singapore. In 2009,

he was nominated for the UK Trade & Investment India Business Awards in the Young Business Leader category. Also, TOPSGRUP’s The Shield Guarding Company (UK) won the prestigious ‘Security

Guarding Company of the Year’ Award at the Security Excellence Awards 2009 (UK) in London.

TOPSGRUP has several firsts to its credit. They are pioneering steps that have changed the face of the security industry:

1. 1995 ‐ First Indian Security Group to have a Public Limited Company

2. 1995 ‐ First Indian Security Group to introduce Marine Patrolling Services

3. 1997 ‐ First Indian Security Group to introduce countrywide Radio Trunking Networking Service

through India



4. 1998 ‐ First Indian Security Group to launch a specialized Copyright & Intellectual Property Rights

Enforcement

Division

called

TOPSCAIPRE™

for

curbing

industrial,

commercial

and

film

&

audio

piracy

5. 1999 ‐ First Indian Security Group to offer a free‐of ‐cost Rs. 16.2 million insurance cover to its clients

throughout India

6. 1999 ‐ First Indian Security Group to launch its user‐friendly website www.tospgrup.com and to be

nominated for the best website award

7. 1999 ‐ First Indian Security Group to introduce the revolutionary concept of TOTAL SECURITY

SOLUTIONS

8. 1999 ‐ First Indian Security Group to pledge 500 pairs of eyes for the Kargil Cause and the war

dependants

9. 2000 ‐ First Indian Security Group to be awarded the coveted ISO 9002 certification from ANSI‐RAB

(USA) through KPMG‐QR

10. 2002 ‐ First Indian Security Group to be engaged by Government Authorities for patrolling highways

and motorways

11. 2002 ‐ First Indian Security Company to introduce GPS (Global Positioning System) mapping in all its

armoured trucks

12. 2003 ‐ First Indian Security Group to be awarded ISO 9001:2000 certification from KPMG QR through

RvA, Dutch Council of Accreditation

13. 2004 ‐ First Indian Security Group to start an international training academy – TISA

14. 2004 ‐ First Indian Security Group to expand into an Emergency Response Service – TOPSLINE

15. 2005 ‐ First Indian Security Group to introduce web‐enabled ERP solution, integrating systems and

process at a click of the button

16. 2005 ‐ First Indian Security Group to have an equity participation n its flagship Company

17. 2005 ‐ First Indian Security Group to launch India's largest Air Ambulance Service ‐ TOPS AIR RESCUE

18. 2008 ‐ First Indian security company to go international with the acquisition of the 12th

largest

security company in the UK, “The Shield Guarding Company Limited”

19. 2009‐

First

Indian

security

company

to

be

awarded

the

ISO

9001:2008

certification

by

Bureau

Veritas

based on revised and enhanced standards

20. 2009 ‐ First Indian security company to introduce an Automated Attendance System, SecurePOST, to

ensure accurate and timely invoicing

21. 2009 ‐ First Indian security company to announce strategic joint venture with an Israeli security

specialist SECUREGATE to provide; high‐end security consultancy, technology and training.



Dr. Diwan Rahul Nanda

in

his

endeavor

to

make

TOPSGRUP

into

an

institution

and

grow

the

Indian

security

industry, invited substantial investment from India’s leading private equity investor, Rakesh Jhunjhunwala ,

ICICI Ventures and Future Capital. Besides, through Dr. Nanda’s foresight, every key employee in TOPSGRUP

has been given attractive Employee Stock Options that will help individual wealth creation along with the

organization’s growth.

Today, the security industry around the world is a US$ 140 billion industry and closer home in India; it

currently stands at US$ 2.5 billion.

This is the only industry in the world that is “recession resistant” and TOPSGRUP is positioned at the top of the

growth and industry curve; all TOPSGRUP has to do is to stay ahead of the game, keep on providing innovative

and customer friendly services and soon, it will achieve its vision of becoming a US$ 10 billion conglomerate

and one of the top three global security giants in the world. In the coming years, TOSPGRUP is poised to

strategically enter other parts of the world including the Americas, Australasia, South East Asia and Middle

East.

As Dr. Diwan Rahul Nanda, the leader, the pioneer, the innovator and the mentor says “If you dream it, you

must do it” and everyone @ TOPSGRUP is confident, that we will achieve our dreams and make our country

and our world a much safer place to live in for our families.

End

tops grup - profile

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