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Communication Skills DM8110

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Page 1: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Communication Skills DM8110

Page 2: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Topics

Oral Presentation Skills   Reading Skills   Professional Image   Communication Process  Interpersonal Communication

Page 3: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication
Page 4: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

a. Planning your speech b. Putting your speech together c. Planning visual aids

 d. Rehearsing your speech and revising it

 Practice, Rehearse and Know Your Material!!

Page 5: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Planning your speech

- define your purposeA general purposeThis can be t0 - inform/instruct - persuade/convince - entertain A specific purpose This may be to accomplish a precise objective

Page 6: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

You have just completed your final-year project and are required to make a presentation to your project supervisor and other lecturers. a) What is the general purpose of your

presentation?To inform your supervisor about the

progress of your project

b) What is the specific purpose of your presentation?

To get a distinction for your project

Page 7: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Planning your speech- Analyse your audience and speaking

situation1. Number: Is it a small or large group?2. Age range: Children, youths, middle-aged adults or the

elderly?3. General interests: Is your audience interested in sports

or making money?4. Knowledge level: Basic, intermediate or advanced?5. Social/educational background: Race, marital status,

diploma or degree-holders?6. Occupation: Blue or white collar workers?7. Attitude to subject: Are they for it or against it?

Page 8: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Appeal to the audienceLogical appeal Emotional AppealSpeaker Appeal

Page 9: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Putting Your Speech Together

Identify your main ideasResearch your topic thoroughlyOrganise your data and write your draft

Page 10: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

VISUAL AIDSPurpose of Using Visual Aids

Types of Visual Aids

Design of Visual Aids Continuity Contrast  Emphasis

Page 11: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Use of Visual Aids

Never use a visual aid in front of an audience until you have rehearsed what you want to say about it.

Make certain the aid helps the audience to understand your ideas. It should be simple, clear and readable.

If the visual aid is self-explanatory, do not stop the flow of talk to explain. Continue talking while changing or handling aids..

Page 12: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Use of Visual AidsSpeak loudly to compensate for the audience’s divided

attention.

Never stand directly between your audience and the visual aid.

 Always face the audience. Do not talk to your visuals.

Use visuals in proper sequence. Display the aid only when you are ready to discuss it.  

Turn off the projection equipment when not in use.

Page 13: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

DELIVERING YOUR SPEECHVerbalNon-verbalHandling Questions

Page 14: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Verbal DeliveryVoice quality Pitch Rate

Volume Pronunciation

Transitions

Page 15: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Non-verbal DeliveryFacial expressionsGesturesAppearanceMovement Posture

Page 16: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Handling QuestionsPrepare for questions

Repeat the question

Maintain your style

Involve the audience in your answer

Use the 25-75 rule

Page 17: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Handling Ad-hoc PresentationsTime strategy

Space strategy

Magical Three strategy

Page 18: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

Giving CriticismBe fair Be specific Acknowledge the positive

Empathise with the other person's feelings

Keep calm

Keep to the point Focus on behaviour

Page 19: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

 

Assignment 1: Making a Pitch (10 marks)

Objectives:

1.To put into practice some tips on presentation skills, in particular, creating an attention-grabbing introduction; giving an impressive conclusion and having good voice/tone quality.

2.To build student’s confidence in speaking in front of an audience.

Page 20: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

 

Assignment 1: Making a Pitch (10 marks)

Description: 1. Work in pairs. Prepare a 2-minute pitch on one of the following  that you would like to recommend to the audience:- 

(a) a movie or TV show (b) an event such as a concert, exhibition, musical etc. (c) a book/ magazine/ website (d) a computer application software /mobile phone app 

Page 21: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

 

Assignment 1: Making a Pitch (10 marks)

Description: 2. To make your pitch and convince your audience about your choice, include: 

(a) an attention-grabbing introduction and ending. (b) important and interesting points about your item which set it apart from others. 

(c) a call to action. 3. No PowerPoint slides needed. 4. There should be fair presentation opportunities for each of the speakers in the pair. 

Page 22: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

 

Assignment 1: Making a Pitch (10 marks)

IntroductionNo attention-grabbing strategy used/ Weak start with no clear

statement of purpose and topic.Attempts to use an attention-grabbing strategy but not quite appealing.Excellent attention-grabbing strategy used. Clear statement of purpose

and topic.ConclusionPresentation ends abruptly/ incompletely/ without attempt to make an

impact.Close of presentation is signalled and some attempt to make an appeal,

though not impactful enough.Impressive, memorable ending. Clear final appeal.

Page 23: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

 

Assignment 1: Making a Pitch (10 marks)

ContentIdeas and information are poorly presented with little attempt to

make it convincing and interesting.Ideas and information are relevant though can be presented more

concisely and in a more convincing manner.Ideas and information are concise, interesting and convincing.Verbal DeliveryVoice is too soft or often mumbled. Monotonous tone which is not

engaging.Speaks fairly well though a bit unconfident and tone tends to be

monotonous at times.Speaks fluently and effectively. Confident, captivating and engaging.

Page 24: Topics Oral Presentation Skills Reading Skills Professional Image Communication Process Interpersonal Communication

 

Assignment 1: Making a Pitch (10 marks)

Body LanguageNo or little eye contact with audience, uses no or

distracting gestures and movements.Maintains eye contact with some in the audience.

Some nervous gestures and movements.Consistent eye contact with entire audience with

purposeful natural gestures. Confident posture.