topic 7: quality management · pdf fileeoq budget erp quality assurance d 33 "fit for...

Sixth Semester Management MCQ’s Quality Management

Designed & Developed by – S. K. Rawat 7.1

TOPIC 7: QUALITY MANAGEMENT

Sr. No. Statement Option (a) Option (b) Option (c) Option (d) Ans

1 _______________ is perceived in different ways by diverse people.

Quantity Quality Standard Control b

2 Quality is a relative term and is used with reference to the end use of the ______________.

product quantity ERP MRP a

3 In a manufactured product, the customer recognizes the quality of __________________.

finish appearance function, and performance

all of above d

4 The_________________ of service may be rated based on the degree of satisfaction by the customer receiving the service.

type amount quality control c

5 Quality consists of the_____________ to satisfy wants.

capacitive control quantity arrangement a

6 Quality in simple way may be defined as _____________________.

fitness in control fitness for use roundness for use none of these b

7 A product is said to possess good _______________ if it performs the ________________ satisfactorily for which it is meant.

quality, function quantity, function quality, design design, quantity a

8 _________________________ is conformance to requirement.

Quantity Finance HRD Quality d

9 Which of the following is correct?

Quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost

Quality is the degree to which a specific product conforms to a design or specification

Quality is fitness for use

All of these d

10

ISO standard defines ______________ as “the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs”

TQM QC Quality QA c



11 __________ can be determine by comparing a set of inherent characteristics with a set of requirement

QC Quality QA TQM d

12 Which of the following is not benefit of QMS? Higher rate of customers satisfaction

Motivated employees Continued improvement

None of these d

13 Quality is a __________ concept relative absolute vacuum definite a

14

_________ is a management technique use to communicate to employees what is required to produce the desire quality of products and service and to influence employee actions to complete tasks according to the quality satisfaction

QC 5S Kaizen QMS d

15 Which of the following is wrong? Quality is degree of excellence

Quality is fitness for use

Quality means less maintainability

Quality means conformance to requirement

c

16 An effective QMS focuses on:

Systematically developing and communicating a customer – focus mission, strategies and action plans

Listening and responding to the customers’ needs and expectation

Empowering employees to continuously improve and increase their satisfaction with their process and environment

Gathering and analysing key performance indicators to improve organizational and process result

a

17

_____________ is a document which expresses the quality objectives of the organization, the expectable level of quality and the duties of specific departments to insure quality

QMS quality policy QC 5S b

18 Which of the following is activity of QMS? Identify the process needed for the QMS in the organization

Determine the sequence and interaction of these process

Determine the criteria and method needed to insure the both operation of control of these process are effective

All of these d



19 _________________ is a process employed to insure a certain level of quality in a product or service.

Quality assurance 5S Quality control Quality circle c

20 The basic goal of ___________________________________ is the ensure that the product or/and services meet specific requirement.

quality team quality assurance quality circle quality control d

21 ___________ is concerned with making things right rather than the discovering and rejecting those made wrong

Kaizen Quality control Quality assurance Quality circle b

22 __________________ is systematic control by management of the variable in the manufacturing process that affect goodness of the end-product

Quality circle Kaizen Quality control Quality assurance c

23 To evaluate the optimum quality obtained under the given circumstance is the objective of ______________________________________________________.

quality team quality assurance quality circle quality control d

24 Formulate company quality policy is function of ________________________________.

ERP Quality assurance MRP Quality control d

25 Step up procedure for checking is function of ________________________________.

Quality circle Quality assurance MRP Quality control d

26 Maintain all manufacturing process under control is function of _______________________________.

Quality control Quality assurance Quality circle MRP a

27 ______________________ is a small group of volunteers doing similar works.

Quality circle Quality mindedness MRP Quality control a

28 _____________________________________ meet regularly, usually once a week for an hour, under the guidance of their leader.

TQM Quality circle Quality mindedness 5S b

29 The basic objective of ____________________________ meeting is to identify and solve work related problems for improving quality and productivity

QMS quality circle globalization 5s b

30 Each _____________ is led by the aria supervisor and all circles are co-ordination by a facilitator.

Kaizen 5S Quality circle ERP c

31

American society for Quality (ASQ) defines “ ________________________________ as the planed and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled ”

Quality assurance 5S Quality Kaizen a



32

_______________ is a set of preventive activities, which are focused on processes? It defines the standard to be followed in order to meet customer requirement

EOQ Budget ERP Quality assurance d

33 "Fit for purpose" and “Right first time and every time” are the principles of _________________________?

EOQ Budget Quality assurance MRP c

34

___________________ is a management approach for an organisation, centred on quality, based on the participation of all its members and aiming at long term success through customers satisfaction and benefits to all members of the organisation of and to society

EOQ Budget TQM MRP c

35

"The company should exceed the customers’ expectations and place him. This means giving the customer more than he ever through possible. It is the ultimate goal in ________________

Globalization TQM MRP EOQ b

36 _____________________ adopts the policy of zero defects. There is no scope for rework and rejection.

Delegation Globalization TQM EOQ c

37 Kiazen stands for _________________________. Continuous improvement

Quality improvement Continuous involvement

Quality management a

38 _________________ is a system of continuous improvement in productivity, quality, safety, technology, process, company culture and etc.

ABC analysis Globalization Kaizen Inventory c

39 In __________________ all are encourage coming up with small suggestion on a regular basis.

ERP ABC analysis Globalization Kaizen d

40 __________________ is based on making little changes continuously.

Globalization Kaizen TQM Delegation b

41

_____________ is a method for organizing a workplace, especially a shared workplace (like a shop floor or an office space), and keeping it organised.

Kaizen TQM Six sigma 5S d

42 A well organised working place result in more efficient and more productive operation is the principle of ________________.

Kaizen 5S TQM Six sigma b



43 ______________ refers to that act of throwing away all unwanted, unnecessary, and unrelated material in the workplace.

Seiri Seition Seiso Seiketsu a

44 ______________ consist of putting everything in an assigned place so that it can be accessed quickly, as well as returned in that same place quickly.

Seiri Seition Seiso Seiketsu b

45 _______________ involves cleaning the floors, walls, and equipment and ensuring that all items are restored to their designated place.

Seiri Seition Seiso Seiketsu c

46 ________________ consist of developing standardized work, cleaning and organizational procedure.

Seiri Seition Seiso Seiketsu d

47 ________________ is a quality improvement programmed with a goal to reduce the number of defect to as low as 3.4 parts per million (ppm).

5S Departmentation Six sigma ERP c

48 __________________ realize on the use of normal distribution to predict defective rates.

5S Six sigma ERP EOQ b

49 __________________ is a series of quality management system (QMS) standards created by the international organisation for standardization.

ERP ISO:9001 EOQ 5S b

50

Decision about the quality system are made based on recorded data and the system is regularly audited and evaluated for conformance and effectiveness, is the clause of ________________.

ISO 9001 budget factory act organisation a

51

Records should show how and where raw material and products were processed, to allow products and problems to be traced to the source, is the clause of _________________.

budget factory act medium wages act ISO 9001 d

52

You need a documented procedure to control quality documents in your company. Everyone must have access to up-to-date documents and be aware of how to use them, is the clause of _________________________________________________.

factory act minimum wages act ISO 9001 workmen’s compensation act

c



53 5S stands for:

Sorting-set in order-shinning-substituting-specialising

Sorting-set in order-specialising-standardizing-sustaining

Sorting-specialising-shinning-standardizing-sustaining

Sorting-set in order-shinning-standardizing-sustaining

d

54 How many steps are there in implementation of 5S?

4 5 6 7 b

55 5S is designed to: organise work increase efficiency create a safe work place

all of the above d

56 Red tags are used in which step of 5S? Set in order Sort Standardise Sustain b

57 A fundamental attribute of TQM is ______________________________________________.

drawing control charts

top management's direct involvement

having team meeting all of the above b

58 Which one of the following is not one of the commitments of total quality management?

Technical quality

Understanding and improving the organization’s processes

Data-based decision making

Employee involvement

a

59 Which one of the following is the objective of quality control?

To create a means to solve work related problem

To increase the team spirit

To promote communication

None of the above d

60 Fishbone diagrams are drawn to ________________________________.

find customer needs find the cost of quality

brainstorm causes of an effect

screen workers’ suggestions

c

61 A Pareto chart points out _______________________. that the process is in control

the key causes process capability customer needs b

62 What is brainstorming? A group technique to create new ideas on act

An individual techniques to put new ideas on act

Both (a) and (b) None of the above c

63 Which one is not the control chart? P chart C chart M chart X bar chart c

64 Quality control assists to _____________________. employees customers dealers retailer a

65 _________________ is an activity of quality assurance. Process control Performance testing Reliability testing All of the above d

66 Which one of the following is one of the aspects of TQM?

Quality aspects Continuous Improvement

Customer satisfaction Product aspect d



67 Which one is one of the principles of TQM? Customer satisfaction Quality improvement Quality Check None of these a

68 What does Seiketsu means? Standardizing Cleaning Arrangement Responsibilities a

69 Which one of the following is an advantage of Six sigma?

Keep discipline Satisfy customer Standardizing Sorting out b

70 Which one of the following is one of the dimensions of quality?

Zero defects Performance Customer focus Leadership b

71 All the planned and systematic actions necessary to provide confidence that a product or service will satisfy given need is known as:

Kaizen Quality control Quality assurance Inspection c

72

____________________refers to the systematic control to those variables encountered in a manufacturing process which affect the excellence of the end product

Quality Control Quality Assurance Inspection Quality circle a

73 ___________________ directs the people and the organisation

Customer focus Continuous improvement

Process approach Leadership d

74 _______________ is a small group of people who meet together on a regular basis to identify and solve problems.

Quality Control Quality Assurance Quality Management Quality Circle d

75 ___________________ helps in finding the key cause of a problem.

Pareto's Chart Data Collection Brainstorming Ishikawa a

76 _______________ shows the major and the minor causes which are responsible for the problem

Control Chart Pareto's Chart Ishikawa Diagram Data Collection c

77 Which one is a control chart? Q chart C chart M chart S chart b

78 What is the proper sequence for the implementation of TQM?

Plan – Act – Check – Do

Plan – Do – Act – Check

Plan – Do – Check – Act

Act – Do – Check – Plan

c

79 In PDCA, Act consists of which of the following? Ensure continuous improvement

Analyse result Plan policies Train employees a

80 In PDCA, Plan consists of which of the following? Ensure continuous improvement

Analyse result Plan policies Train employees c

81 In PDCA, Do consists of which of the following? Ensure continuous improvement

Analyse result Plan policies Train employees d



82 In PDCA, Check consists of which of the following?

Ensure continuous improvement

Analyse result Plan policies Train employees b

83 A fundamental attribute of TQM is : Drawing control charts

Having team meetings

Top management's direct involvement

Meeting iso 9000 audit

c

84 A control chart refers to ______________________________________.

whether workers are motivated

top management's interest

whether inspectors are doing their job

process variability d

85 Which one of the following benefits the customer due to TQM?

Greater satisfaction Less number of program

Both (a) and (b) Customer empowerment

c

86 Which one of the following benefits the company due to TQM?

Improvement in quality

Improvement in abilities of employee

Improvement in problem

None of these a

87 Which one of the following benefits an employee due to TQM?

Employee empowerment

More rewards More training All of the above d

88 _______________ ensures that product or service of an organisation is consistent

Quality team Quality control Quality assurance ISO 9001 d

89 An activity under quality assurance _____________________________.

process control continuous improvement

benchmarking none of these a

90 In kaizen the role of an employee is _______________ ________________________________________________________

to establish at the corporate level

to implement the process

to implement in the function area

to participate d

91 In kaizen, the role of the middle management is _ _______________________________________________________



to implement in the functional area

to participate b

92 In kaizen, the role of the top management is ______ ________________________________________________________



to implement in the functional area

to participate a

93 Six sigma is ______ improvement methodology. manufacturing business customer relationship

continuous b

94 In Six sigma how many employees are there per black belt?

20 10 15 25 a

95 In Six sigma how many employees are these per black belt?

120 100 150 125 b



96 The activity of Control in Six sigma refers to ______ ________________________________________________________

develop alternative determine various controls needed and validate them

prepare control chart none of the above b

97 What is the full form of ISO? Indian Organization for Standardization

International Organization for Standardization

International Standardization Organization

None of the above b

98 _____________ provides the necessary guidelines for manufacturing and services organization for quality system.

WHO ISI ISO World bank c

99 Six sigma implies that : a statistical method a trouble-shooting method

teams are effective 3,4 defects per million output

d

100 ISO 9000 ensures ___________________________________ _______________________________________________________

if the company practices its written procedures

if vendors are performing well

process capability the kind of control chart to be used

a

101 _______________________________ is required to draw control charts

statistical data adjusting the machines

teamwork top management involvement

a

102 A fundamental attribute of TQM is _________________ ________________________________________________________

drawing control charts

having team meetings

top management's direct involvement

meeting ISO 9000 audit

c

103 Cause-effect diagram is used in ____________________ ________________________________________________________

problems identification

field visits vendor surveys problem analysis d

104 Process flow chart help to explain _________________ ________________________________________________________

process steps and their relationship

cost of quality a clause in ISO 9000 customer complaints a

105 Which of the following terms best describe kaizen?

concurrent engineering

continuous improvement

innovation statistical process control

b

106 In the implementation of kaizen the principle asset is ___________________________.

technology automation financial investment people d

107 TQM refers to ________________________. total quantity management

total quality management

total quality marketing

total quotient management

b

108 _____________ is a group of employees formed voluntarily to solve work related issues.

Quality circle Quality assurance Quality control Quality management a



109 TQM believes in systematic training as a need to attain _____________________

quality quantity less defects none of the above a

110 Quality is fitness for __________________ Purpose Action Product Business a

111 Quality is defined by _________________ Manager Engineer Qc in charge Customer d

112 QA is ________________________________________________ Quality administration

Quality affiliation Quality assurance Quality action c

113 Which one is not the correct principle of quality management?

Customer focus Continuous improvement

Process approach Professional approach

d

114 In quality management, PDCA means? Plan, Do, Check, Act Process, Do, Committee, Act

Plan, Do, Committee, Approach

None of these a

115 The process to produce an effective QMS requires ______________________________________________

Top management’s support

Aggressive implementation of quality policy

Clear presentation of quality policy

All d

116 QMS means __________________________________________ quality management system

Quality measurement system

Quality of measured standard

None a

117 Objective of quality control is ______________________ ________________________________________________________

To decide the quality standard

To check the quality deviations

Both are correct Both are wrong c

118 Quality standards should be related to ____________ Performance Acceptance Economically feasibility

All d

119 Who invented Quality circle? Fayol Ishikawa Juran Lee Tsing b

120 Which are the elements of quality circle? Steering committee Circle leader Circle member All d

121 Which element is at the top of the quality circle Steering committee Circle leader Circle member Facilitator a

122 Quality Assurance is a _________________ approach Proactive Reactive Passive None a

123 Which is the component of TQM? Continuous improvement

Customers focus Total involvement of all employees

All d

124 Which is the element of TQM? Employees morale Quality assurance Quality control All d

125 Kaizen means _____________________. Quality Good thing Improvement None c

126 Slow, never ending, continuous improvement in all aspects of life is ___________________

QA QC TQM Kaizen c



127 Which statement about kaizen is wrong? It needs heavy investment

It gives commitment to quality

It is a Japanese technique

It is a continuous improvement

a

128 Innovation shows ____ steps and kaizen shows ____ steps in speed of work

big , small small, big small, small big, big a

129 Effect of innovation is ________ and effect of kaizen is ___________

Short term, short term

Short term, long term Long term, short term

Long term, long term b

130 Involvement in innovation is of _____________ and in kaizen is _______________________

Individual, individual Everybody, individual

Individual, everybody

Everybody, everybody

c

131 The foundation of kaizen, consist of ______________ Quality circle Team work both a and b None c

132 Which is not included in 5S? Sort Solve Shine Sustain b

133 “Throw away unnecessary” is in _________________ Seiri Seition Seiso Seiketsu a

134 Neatness is included in ___________________________ Seiri Seition Seiso Seiketsu c

135 Discipline comes in _______________________________ Seiri Seition Seiso Seiketsu b

136 Sweeping means __________________________________ Seiri Seition Seiso Seiketsu c

137 Sustain means ____________________________________ Seiri Seition Seiso Shitsuke d

138 5S is ________________________________________. Systematic way of working

Good house keeping Discipline positioning of item

All of these d

139 Which is the main clause in ISO 9001:2000? Management responsibility

Product realization Resource management

All of these b

140 Quality management does not focus on ______________.

Money Quality Productivity Improvements a

141 ________________________ is a process that ensures the quality of a product throughout its life cycle.

Quality management Quality assurance Quality control Quality circle a

142 Advantage of quality management is ______________ ________________________________________________________

It ensures the reliability

Inspection costs are reduced

Consistency in quality can be achieved

none of these a

143 QMS stands for: Quality management system

Quality manager system

Quality member system

None of these a



144 ____________________ is collection of guidelines that are used to manage that quality of activities carried out in an organization

QC QMS QA None of these b

145 Benefit of QMS is ____________________________________ ________________________________________________________ ________________________________________________________

There is uninterruptible consistency in quality of products and services

Quality increases the productivity and profitability in long term

Customer become loyal t that organization

All of the above a

146 _______________ is defined as a tool for controlling the quality of the product and services to ultimately gain the customer satisfaction

Quality control Quality circle QMS None of this a

147

______________________ is a small group of employees of the same work area, doing similar work that meets voluntarily and regularly to identify, analyze and resolve work related problems

Quality circle quality control Quality None of this a

148 Objective is quality circle is _________________________ ________________________________________________________________________________________________________________

To take essential steps so that the defective products should not reach to customer

Take different major to insure or improve the quality standards products

To improve quality, productivity, safety and reduce the cost

None of this c

149 In quality circle participation of employees in the group is __________________________________________.

voluntary without any compulsion and pressure

Non voluntary voluntary None of this a

150 The main objective of quality circle is: To bring quality to the work

If product quality is not meeting prescribed standards, then steps should be taken to maintain its quality by finding the reason of deviations

To take essential steps so that the defective products should not reach to customers

Take different measurer to insure or improve the quality standard of product

a

151 ________________ is the process of verifying or determining whether products or service meets or exceed customer expectations.

Quality assurance Quality control Quality circle Quality management a

152 _____________________ is a management approach to long term success through customer satisfaction.

Total quality management

Quality management Quality circle Quality assurance a



153 The most important objective of TQM is ___________________.

By selling product Customer satisfaction Reduce the cost of the product

All of the above b

154 One of the principles of TQM, quality is _______________________________.

a long terms investment or asset

a short term investment or assets

not an investment or assets

None of this a

155 Elements of TQM are _______________________________ Low revenue generation

High cost Quality control All of the above c

156 Benefits of TQM are ________________________________ Increases efficiency Encourages customer satisfaction

Inspection costs are reduced

Both a and b d

157 Structurize means __________________________________ Cleaning Organization Neatness Standardization b

158 Systemized means __________________________________ Cleaning Organization Neatness Standardization c

159 Sanitized means ____________________________________ Cleaning Organization Neatness Standardization a

160 ____________________ defined as a statistically based process improvement methodology or technique

Sigma Six sigma DMAIC Systemize b

161 The Six sigma methodology endorses _____________ DMAIC concept CRM concept Quality circle concept TQM concept a

162 Application of Six sigma are:

Identify way to increase production capacities of present equipment

Increase the cycle time for hiring and training new employees in organization

Maximum quality or delivery problems with suppliers

None of these a

163 ISO 9001:2000 is a __________________________________ standard.

Quality circle Quality Quality management system

Quality assurance c

164 Benefits of ISO 9001:2000 are _____________________ ________________________________________________________

Customer satisfaction can be achieved

Strong leadership motivates personnel and guide

All of the above None of these c

165 The first clause of ISO 9001:2000 standards is __________________________________.

Scope Normative assurance Terms and conditions None of these a



166

Clause of ISO 9001:2000 documentation requirement means__________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________

Covers the requirement of the organization for setting up QMS and activities related to it

The organization must document, implement and maintain QMS and continuously make and improve in effectiveness in the contexts of requirement of the standards

Here records are important along with their identification, storage, retention time, retrieval protection and disposition

Al of these b

167 A quality policy makes a foundation for _______________________________________________________.

Commitment to quality

A commitment to incessant improvement

Objectives related to customer requirement

all of these d

168 Responsibility, authority communication clause of ISO 9001:2000 enumerates:

Includes planning of the QMS for meeting the requirements of the standard and quality objectives

This clause cover defining of responsibility and authorities and its communication t everyone within an organization

Top management must make it sure that customer requirement are known and they are met with and objective of continuously increasing customer satisfaction

None of these b

169 Work environment clause of ISO 9001:2000 relates to:

Covers educations, training, skill and experience of personal involved in work. Gives guidelines about their development to maintain quality work

The organization should identify work environment that insure conformity of service

The organization must plan and developed the process that are required for product realization

All of these b



170 Identification and traceability clause of ISO 9001:2000 emphasis:

Cover the planning related to designing and developing the cervices given by the organization

Describes different types of controls that needs to be kept on production and services

Identification is to know what the product and service is? And the traceability forces on from where the product has come?

All of these c

171 Measurement analysis and improvement clause of ISO 9001:2000 defines:

The organization must take care of the conformity of the product/service

Includes controlling of monitoring and measuring devices is on organization

Covers the overall monitoring, measurement, analysis and improvement of QMS

Covers monitoring of information that depicts the customer satisfaction

c

172 Clause of ISO 9001:2000 internal audit includes: Need of internal audit at pre plant intervals

includes supervision and measurement of QMS process

Monitors and measures product as well as cervices

Includes data analysis for continuous improvement in QMS.

a

173

The totality of features and characteristics of a product or service that bears the ability to satisfy stated or implied needs of the customer is called __________________________.

TQM QC Quality QA c

174

Identify the diagram, which is an investigative tool of quality control to rearrange possible causes of the problem?

Ishikawa diagram Control chart Pareto analysis Check list a

175

DMAIC stands for define, measure, analyze, improve and control. It involves defining the problem, measuring where you stand, analyzing where the problem starts, improving the situation and controlling the new process to

Numerical parameter used to define and measure the problem

Numerical measurement of the current process is necessary in order to change the process

Elimination of the gap between the current practice and the desired goal

Change to be implemented to achieve goal

c



confirm that is fixed. The Analyze step, involves -

176

A machine draws a very delicate copper wire from the plate and is facing repeated breaking of wire. The tally table illustrates all possible causes of problem (symptom) and the frequency of each cause is observed and noted. This tally table is also called as _________________.

Ishikawa diagram Control chart Pareto analysis Check list d

177

____________________ is a management technique used to communicate with employees, in order to produce the desired quality of products and services to be render to influence employee actions to complete tasks as per quality standards.

Quality control 5S Kaizen QMS d

178

A manufacturing industry follows multiple techniques of quality management system where they focus on total employee participation, continuous improvement, customer satisfaction and preferred partner as seen in the figure. Which are the techniques used?

Six sigma, Kaizen, Quality control tool, Quality assurance tool

5S, Kaizen, Quality assurance tool

Six sigma, 5S, Kaizen TQM tools a



179 The steps involved in DMADV process are define, measure, analyze, design and verify. The verify steps involves-

Quantification of the customer needs as well as the goals of the management

The analysis of the options as well as the existing process to determine the cause of error origination and evaluate corrective measures

The design of a new process to the existing one in order to eliminate the error

Verification by simulation of performance of the developed design and its ability to meet the target needs

d

180

Identify this basic inventory control technique which is often applied to almost all aspects of materials management.

Pareto analysis Tally Table EOQ Control chart a

181 In _______________________________ all are encouraged to come up with small suggestion on a regular basis.

ERP ABC analysis Globalization Kaizen d

182

The chart shown is used to investigate whether the manufacturing process is in stable condition or not and is used to maintain the process within the tolerance. This technique helps in taking the right decision for selection of

Ishikawa diagram Control chart Pareto analysis Check list b



the machine with higher processing capabilities. Which type of chart is this?

183

Statement 1: The organization must produce a documented quality plan for each product or family of products it provides Statement 2: Because ISO 9001:2000 states that "A document specifying the processes of the quality management system (including product realization processes) and the resources to be applied to a specific product, project or contract, can be referred to as a quality plan."

Both statements are true, and the second statement explains the first statement.

Both statements are true, but the second statement does not provide an adequate explanation for the first statement.

The first statement is true, but the second statement is false

The first statement is false, but the second statement is true

a

184

The tools or technique given below are used to manufacture products or provide services of uniform acceptable quality, ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance. These tools are effectively used as-

Quality Control method

Quality Circle method Quality Assurance method

TQM method a



185

The resources (men, machine and materials) along with the method are used to analyze the cause and sub cause of the problem is a cause and effect analysis. This cause and effect diagram is also called as ________________.

Ishikawa diagram Flow chart Line diagram Cause identification diagram

a

186

Thane Lakers manufacturing industries follow one of the modern techniques of quality management where they daily perform specific activities and any changes no matter however small it is taken into account for improvement as seen in the figure. Which is this technique?

Kaizen 5S Six sigma TQM a

187 According to ISO 9001:2000, what kind of improvements is normally carried out by cross-functional teams outside the routine operations?

Small-step ongoing improvements

Continual improvement of the efficiency of the quality management system

Breakthrough projects that may lead to the implementation of new processes

All of the above

c



188

The process cycle shown is which kind of modern quality management tool?

Six sigma 5S Kaizen Kanban c

189

Statement 1: The organization must establish, document, implement and maintain documented procedures for its internal audit, corrective and preventive action processes, among others Statement 2: This is a requirement of ISO 9001:2000

The first statement is false, but the second statement is true

The first statement is true, but the second statement is false

Both statements are true, but the second statement does not provide an adequate explanation for the first statement.

Both statements are true, and the second statement explains the first statement.

d

190

The table below shows the list of items as per their annual consumption and annual consumption value. Can you identify which type of analysis is this to have proper inventory control?

Control analysis Cost analysis Pareto analysis None of the above c

191 Which one of the following is application of six sigma?

Identify way to increase production capacities of present equipment

Increase the cycle time for hiring and training new employees in organization

Maximum quality or delivery problems with suppliers

None of these a



192

A material manager needs to analyze the range of objects such as finished goods, items lying in inventory or customers into three categories as given below. Identify this basic inventory control technique which is often applied to almost all aspects of materials management.

ABC analysis EOQ TQM Quality Control a

193 ___________ is defined as a statistically based process improvement methodology or technique.

5S Six sigma DMAIC DMADV b

194

Fill in the blank space provided in the figure with an appropriate tool given as options.

Quality control Quality circle TQM Quality Assurance a

195 5S was developed in Japan and stands for the Japanese words seiri, seiton, seiso, seiketsu, and shitsuke. The English equivalent of 5S is -

structurize, systemize, sanitize, standardize, self-discipline

systemize, sanitize, standardize, self-discipline, structurize

sanitize, standardize, self-discipline, structurize, systemize

self-discipline, structurize, systemize, sanitize, standardize

a

196

The tools or technique given below are used to manufacture products or provide services of uniform acceptable quality, ensuring that all the activities necessary to design, develop and

Quality Control Tools Quality Circle Tools TQM Tools Inventory Tools a



implement a product or service are effective and efficient with respect to the system and its performance. These tools are effectively used as-

197 Which one of the following is the requirement of conformance?

Quality Finance R&D Quantity a

198

Which modern quality technique and system of quality management is depicted from figure?

TQM 5S Six sigma Kaizen d

199

Which of the following statements outline the relationship factor? (1) ISO 9000 and total quality are not in competition (2) ISO 9000 and total quality are not interchangeable

(1), (2), (3) (2), (3), (4) (1), (2), (4) (1), (3), (4) a



(3) ISO 9000 and total quality are compatible (4) ISO 9000 and total quality are in competition

200

Select the correct functional role of QMS for: (1) Planning system (2) Standard and process improvement system (3) Monitoring and evaluation system from the given QMS structure.

(1) System for ensuring the quality, consistency and continuity of strategies, programs and projects. (2) Mechanism for continuous review, enhancement of system. (3) Quality control and adjustment mechanisms to ensure efficiency and assurance of results.

(1) Quality control and adjustment mechanisms to ensure efficiency and assurance of results. (2) System for ensuring the quality, consistency and continuity of strategies, programs and projects. (3) Mechanism for continuous review, enhancement of system.

(1) Quality control and adjustment mechanisms to ensure efficiency and assurance of results. (2) Mechanism for continuous review, enhancement of system. (3) System for ensuring the quality, consistency and continuity of strategies, programs and projects.

(1) System for ensuring the quality, consistency and continuity of strategies, programs and projects. (2) Quality control and adjustment mechanisms to ensure efficiency and assurance of results. (3) Mechanism for continuous review, enhancement of system.

a

201 The ISO 9001:2000 standards are: More widely adopted in India than in China

Quality management procedures that address leadership, documentation and record keeping

A set of product specifications for all the industries

Are also known as the Baldrige standards in U.S

b

202

Six-sigma aims at improving processes and producing goods with zero defects and thus helps in improving productivity. (a) DMAIC and (b) DMADV are the two methods to achieve this goal, from the figure and given options select the appropriate last two steps for both the methods.

(a) Implement, Control (b) Design, Verify

(a) Design, Verify (b) Implement, Control

(a) Implement, Verify (b) Design, Control

(a) Verify, Implement (b) Design, Control

a



203 How should management be organized to facilitate continual improvement?

Change management should be implemented

Process management should be implemented

Project management should be implemented

Quality management should be implemented

b

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