1. Top Ten Tactics for Building Loyalty Bridget L. Brandt #AtTheBridge

2. The Harsh Reality #bridgetlbrandt DONORS 3. Tactic #10 Face Reality, Maybe Our Baby is Ugly 1. Determine Whats Working and Whats Not Survey Donors, Employees, and Volunteers 2. Accept the Feedback (No excuses allowed) 3. Make the Changes to serve your donors and mission #bridgetlbrandt 4. Tactic #9 Set Your Team Up for Success Fast Facts Who to call Who does What Emergency Management FAQs Event Playbooks #bridgetlbrandt 5. Tactic #8 Make Your Website Donor Friendly What DONORS WANT: Organizational Impact (80%) Success Stories (74%) More details about the organization (71%) Info on financial accountability (43%) Community Philanthropy 2.0 survey, donors (30-49) & Cygnus 2012 supported these same metrics http://www.cygresearch.com/publications/orderReport.php Tips: Use video and graphics Create interaction Get donor involved Dont have a boring donation page One click to donate #bridgetlbrandt 6. Does it share? Organizational Impact (80%) Success Stories (74%) More details about the organization (71%) Info on financial accountability (43%) 7. Tactic #7 Use Video to Connect Most active days are weekdays, peaking on Wednesdays. Weekends including Friday had the highest engagement per view based on average minutes watched PowToon- http://supportbehindthebadge.org/ Tips: Post on You Tube and your site Keep it short End with a call to action Brightcove 2010 Quarterly Survey http://files.brightcove.com/brightcove-whitepaper-online-video-and-media-industry-q2-2010.pdf Listen/ Learn Make It Easy Give Them What They Want 8. Tactic #6 Stay in Touch Newsletters- While often unread, it is a great way to keep your name (awareness) high for your organization Events- Great way to connect in person with 1:Many Email marketing- Fundraising & Program Awareness In person visits- BEST and always will be #bridgetlbrandt 9. Tactic #5 Use Technology to Help What: CRM Systems (Tech Soup) E- Marketing Marketing Automation Why: Track Donors Increase Awareness Avoid Duplicate Entry Efficiency Efficiency Efficiency #bridgetlbrandt 10. Tactic #4 Get Social Be where your donors are! 1. Social ads Facebook Ads Resource 2. Infographics to share Hubspot How to Use Power Point to Create Infographics 3. Engage and Monitor Hootsuite *Eloqua 2011 11. Tactic #3 Stalk Your Donors #bridgetlbrandt 12. Tactic #2 Test, test, test "Throw away the rulebook. Experiment, learn, try, fail, get up, discover, have fun, be puzzled, find your way out again, thrive, and be humbled by the whole, miraculous vantage point. Kraft Foods marketing executive, Dana Anderson #bridgetlbrandt 13. Tactic #1 Hand Write Thank-yous! #bridgetlbrandt 14. My blog: http://www.donorexperience101.com Tweet me: bridgetlbrandt Presentation: Dont forget to visit the Solutions Showcase! Many of the ideas discussed today are on display at the Solutions Showcase! #AtTheBridge