Top Outsourcing and Offshoring Trends in 2014

KMC Solutions is the leading outsourcing and offshoring corporate services provider in the Philippines. KMC Solutions provides staff leasing services for foreign and local companies which require dedicated staff and virtual teams.

Table of Contents

Vertical integration

Mid-market sector

Disaster recovery

Lower cost consulting

IT infrastructure

Contact

What should BPO service providers expect this 2014? With a global economy that remains in the process of recovery, outsourcing and offshoring is still enjoying growth, though this has slowed down compared to its performance in the last few years. In this post, KMC Solutions runs down some of the upcoming trends to watch for in the industry this year.

Introduction

Vertical IntegrationReducing costs and turnaround time. A path that takes you to the next level.

Vertical Integration

➔ Clients are searching for service providers that offer a complete package

➔ Goal of utilizing this strategy is reducing costs and turnaround a time

Mid-market SectorThe Small-Medium-Enterprise (SME) sector is a growing and unsaturated market that deserves more attention.

Mid-market Sector➔ The market of large

multinational companies is becoming saturated

➔ Service providers should start focusing on SMEs◆ Adapt new pricing

structure◆ Pricing process◆ Building trust and good

relationships with clients

Disaster Recovery and Business ContinuityWith the changes in the environment, one must assure of itself that it has contingencies for all scenarios.

Disaster Recovery and Business Continuity

➔ The rise of massive and devastating storms (i.e. Typhoon Haiyan) highlights increased risk in outsourcing hubs like the Philippines

➔ Emphasis on the need for comprehensive business and disaster recovery

➔ Invest in locations with talent and proven infrastructure

Lower cost consultingThis goes hand-in-hand with the requirements of the mid-market BPO sector.

Lower Cost Consulting

➔ Responds to the requirements of the mid-market BPO sector

➔ Designed for SME clients

➔ For retaining relationships but with less intense financial commitments

Emphasis on IT InfrastructureInvesting in the best technology puts you ahead of the competition in the tight IT-BPO industry.

Emphasis on IT Infrastructure

➔ Tighter competition between IT-BPO service providers

➔ IT infrastructure and capabilities can be deal breakers for a client

➔ Investing in new equipment can improve workflow and processes

➔ Allows the provider to assure its clients that it offers the best value which leads to long-term business relationships

Contact us now

Philippines (+632) 403-5519|United States (+1) 650-618-9545

info@kmcsolutions.us|kmcsolutions.us