top financial conglomerate transforms it backbone
TRANSCRIPT
HCL Infosystems Transforms IT Infrastructure of a TopFinancial Conglomerate
The client's business volume and market spread was growing at a rapid pace. To maintain the momentum of fast paced growth, the client realized the need to improve their exiting IT infrastructure and employees productivity by higher uptime of assets.
The client wanted to take IT Operations to the next level through
Ÿ SLA based service delivery
Ÿ Process efficiencies
Ÿ Decision making through IT & MIS
Ÿ Ensuring business function uptime
Ÿ IT Driven economic benefits
After careful assessment of the future
requirements of the client, HCL
Infosystems offered the following
portfolio of solutions to the client-
Ÿ Desk-side IT services
Ÿ Hybrid Service Delivery Model
with Service Desk based Remote
Infrastructure Management (RIM)
and onsite services
Ÿ Server Management Services
Ÿ Break-Fix Services
Ÿ IT Asset Management
Ÿ Creation of Standard Operating
Procedures (SOP) and Known
Error Database (KEDB)
Ÿ Mobile Device Management
The client is a financial services
conglomerate with its presence
in several countries
About the Client
BFSI
Client Requirements Solutions Offered
About HCL Infosystems
HCL Infosystems Ltd, with revenue (LTM) of US$ 2.0 billion (Rs 10,840 crores) is India's premier hardware, services and ICT
systems integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security,
Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organisation. India's leading System
Integration and Infrastructure Management Services Organisation, HCL has specialised expertise across verticals including
Telecom, BFSI, eGovernance & Power. HCL has India's largest distribution and retail network, taking to market a range of Digital
Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco, Ericsson, Kingston, Kodak, Konica
Minolta, Microsoft, Nokia, Toshiba, and many more.
HCL today has India's largest vertically integrated computer manufacturing facility with over three decades of electronic
manufacturing experience & HCL desktops is the largest selling brand into the enterprise space. With India's largest ICT services
network that reaches to every corner of India, HCL's award winning Support Services makes it the preferred choice of enterprise
and consumers, alike. For more information please visit us at www.hclinfosystems.com
For more details, please contact us at [email protected] visit us at
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mentioned herein may be the trademarks of their respective owners. All content/information present here is the exclusive property of HCL Infosystems Ltd. The content/information
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Ÿ Improved SLA achievement year-
on-year
2010-11 – 96%
2011-12 – 98%
Ÿ Reduced cost per asset by 5%
Ÿ I n s t i t u t i o n a l i z i n g p ro c e s s
improvements & best practices
ú Creation of Standard Operating
Procedures (SOP)
ú KEDB leading to effective
problem management
ú Service Quality Audits
ú Creation of asset inventory
Ÿ Driving non-linearity vis-a-vis
increase in assets and increase in
efforts resulting in cost avoidance
and productivity improvement
Business Benefits