top 5 technology tools hr managers can’t live without · 3/19/2014 · - health check 360 -...
TRANSCRIPT
Top 5 Technology Tools
HR Managers Can’t Live Without
March 19, 2014
Presented to
2014 LA HR Star Conference
Leslie Pearce, PHR Executive Vice President
Ryan Fridborg, MAOD, SPHR Executive Vice President
Jacqueline Roth Vice President
Matthew Paletz Assistant Vice President
Paul Palkovic, ARM, CPCU Vice President
Andrew Agress Assistant Vice President
Heather Baumann Assistant Vice President
Presented By
Agenda
• Introduction • Top Technology Tools:
–Animated Benefits Education –Telehealth –Wellness Portals –Mobile Apps –Private Exchanges
Introduction
About Bolton & Company
• Founded in 1931 by Dorance D. Bolton • Over 125 insurance professionals • Annually place $300,000,000 in written premiums for our clients • Recognized as one of the top 100 (by size) independently owned
brokers in the US • Serving clients nationally • Employee-owned • High level of customer service – boutique not small. • Recognized by our key carriers in their top echelon of brokerage
relationships • Executives and Management sit on many of the carrier partners
broker advisory boards and broker councils, such as Chubb, CNA, The Hartford, Anthem Blue Cross, Kaiser Permanente, and others, both on a local and national level
• A proud Assurex Global partner
Animated Benefits Education
Ryan Fridborg, MAOD, SPHR Executive Vice President
Case Study: Healthcare System
Customer: 3,200-life healthcare system, with a 581-bed hospital and 8 campuses HRIS System: PeopleSoft HRIS Deployment Date: October 2011 with HRIS integration in 2012 Products: Medical, Dental, Vision, FSA, Voluntary Life and LTD Results: • 60% increase in participation in voluntary offerings • “Navera customized to our plans and greatly reduced the need for our HR and
benefits staff to explain our benefits and answer frequently-asked questions” • “Implementing Navera within our existing PeopleSoft HRIS was really easy” • Based on the success of the voluntary products in 2011, the customer
expanded its use of Navera to all products in 2012
Case Study: County Government
Customer: 4,600-life, County Government in a large, Southern California county TPA Platform/ Enrollment System: BCC, BenXcel Deployment Date: February 2013 Product: Supplemental Life Results: • 29% increase in participation on an off-cycle enrollment • 40% increase in volume • Based on the success of the Supplemental Life off-cycle enrollment, the customer
is expanding its use of Navera to all core and voluntary products
Case Study: Public School System
Customer: 6,100-life, public school system in Southeastern U.S. Enrollment System: Benefit Express Deployment Date: October 2012 Results: • Overall voluntary premiums increased approximately 150%
*VSTD was virgin coverage, but like other government entities, the school system had
a sick bank plan. Even though employees could carry over their sick days, the new VSTD plan achieved 35% participation in its first enrollment.
Product Pre-Adoption Post-Adoption Percent Change
VLTD 26.0% 49.1% 89%
VSTD (new plan)* 0.0% 35.0% N/A*
About Bolton & Company
• Founded in 1931 by Dorance D. Bolton • Over 125 insurance professionals • Annually place $300,000,000 in written premiums for our clients • Recognized as one of the top 100 (by size) independently owned
brokers in the US • Serving clients nationally • Employee-owned • High level of customer service – boutique not small. • Recognized by our key carriers in their top echelon of brokerage
relationships • Executives and Management sit on many of the carrier partners
broker advisory boards and broker councils, such as Chubb, CNA, The Hartford, Anthem Blue Cross, Kaiser Permanente, and others, both on a local and national level
• A proud Assurex Global partner
Telehealth
Jacqueline Roth Vice President
Insert Video Clip
Common Conditions
• The American Medical Association: Up to 70% of doctor office visits and 40% of emergency room visits are unnecessary. Many of these conditions can be handled effectively with a telemedicine consultation.
• The American Academy of Family Physicians: Predicts the shortage of family doctors will reach 40,000 in the next 10 years, as medical schools send about half the needed number of graduates into primary care medicine.
Vast Market Growth
• It’s Fast – no more waiting rooms with sick people, no driving, and no babysitter; connect to a doctor instantly via phone or email.
• It’s Convenient – Members get round-the-clock access to care when they need it, whether they’re traveling, at work or at home 24/7, 365 days a year.
• It’s Affordable – Telemedicine costs less than traditional office visits, and avoids the expense of travel
• It’s Easy – Our process is simple, secure and electronically maintains our member’s medical history.
• It’s Reliable – Telemedicine doctors are all US based and licensed. • It’s Transferable – Members can share their electronic medical
records with their primary care physician, family, or other specialist.
Why Telehealth
Who is it For?
• Telehealth is for everyone, regardless of age or pre-existing conditions
• A parent or legal guardian must consult with a network doctor on behalf of a child under the age of 18
When Should I Use it?
• Doctors can be hard to reach
• Illnesses can occur in the middle of the night
• Sometimes you just have a question that doesn’t require an in-person consultation
• Telemedicine is a convenient solution
• Telehealth service is an always-accessible complement to primary care
• If you believe you need emergency medical attention, call 911 immediately
Is This Insurance?
• No…this is a cutting edge technology platform that connects you the patient with expert telehealth physicians who can diagnose, treat, and consult on a wide variety of common medical and health conditions
Wellness Portals
Matthew Paletz Assistant Vice President
• Wellness program is a broad term which can have a variety of different components
• Health fairs, biometric screening, health coaching, weight management programs, tobacco cessation, wellness newsletters, clinical content, onsite fitness programs, individual assessments, points & reward system, trackers, quizzes, calculators, treatment and plan cost estimators, live chat with nurse or health coach, reporting and analytics
• A Wellness Portal is a technology platform which allows all aspects to be managed from a single database accessible by managers and employees
What is a Wellness Portal?
• Increase employee participation in employer sponsored wellness programs
• Healthy employee population can help drive down medical costs
• Encourages team work and accountability within your employee population
• Serves as a communication channel between management and employees
Why Implement a Wellness Portal?
How to Increase Employee Participation?
How to Increase Employee Participation?
How to Increase Employee Participation?
• Peer Pressure: message boards, contests, teams, social media
• Incentive Management: tiered rate structure, prizes, cash rewards
• Constant Visibility: daily dashboard with activity tracking, progress report, upcoming events
• Dependent Engagement: Increased awareness for plan participants that are not onsite
How to Increase Employee Participation?
• A provider that offers customized solutions to meet your specific requirements
• Consider a company that already has a partnership with your insurance carriers
• A platform with multiple communication methods: Computer, Mobile App or optimized website, Telephone, Fitness tracking & reporting devices
Who Should You Partner With?
Who Should You Partner With?
Who Should You Partner With?
• Options for rewards or incentives:
– Online prize store, cash awards, virtual trophies
– Copays, HSA contributions, cost sharing
• Include at least 3 providers in your evaluation
• Examples: - Health Check 360 - Orriant - SonicBoom
- ShapeUp - Viverage - beBetter
• Wellness companies have different philosophies Outcome or Activity? Which philosophy fits with the culture of your organization?
Who Should You Partner With?
Mobile Apps
Paul Palkovic, ARM, CPCU Vice President
• Mobile has grown quickly which has caused a shift in effective communications
• Adoption of mobile technology is ramping up 11 times faster than the adoption of the Internet that occurred in the early 1990s
• Least expensive and most engaging communication method
• Mobile will become mandatory for recruiting and retaining top talent
• Smartphones are much more accessible to the general public than computers or laptops
Mobile Vs. Web
• The average person accesses their smartphone over 34 times a day
• In 2013, app usage dominated browser usage on mobile 80% of the time
• The #1 reason people use smartphones is to feel connected
• Smartphone owners: – Over 40% of “Young Boomers” (age 47-56) – Over 60% of “Generation X” (age 33-46) – 72% of “Millennials” (age 24-32)
• According to Forrester Research, 78% of US email users will access their emails via mobile by 2017
Why Mobile?
Mobile Health Consumer
Single App that helps identify
and manage your health risks.
The Mobile Health App simplifies the experience of
accessing your health care data.
No more multiple websites and passwords
All health care data is easily available
through your Smartphone, tablet, or the
web.
Simplify the health care experience and improve
your health.
Mobile Health App Features
• Message Center: Receive messages and reminders about important
events, like open enrollment, screenings and vaccinations.
• HSA & Deductible Balances: Always have access to your health savings
account balances and deductible balances.
• ID Cards & Benefit Summaries: Store all your ID cards electronically on your
phone for easy and immediate access.
• Find & Compare: Easily search and compare Doctors, Hospitals, and
Urgent Care Centers.
• Activity Tracking: Track your activity or steps with your own pedometer or
app such as FitBit and RunKeeper.
• Wellness Assessments, Coaching & Rewards: Use the health assessment to
learn about your health status, habits and history. Based on the health
assessment, the health coach is a digital tool that provides you feedback
about your biometrics and health risks.
MyFitnessPal
Track your health from
anywhere, anytime.
One of the most popular health and wellness apps:
Has a calorie counter
- Largest food data base
Syncs with the web
Allows you to diet and track progress with friends
Houses over 350 different exercises
Tracks cardio and strength training
Set custom goals
Interacts with social media (facebook, twitter, etc.)
• The supply of apps available to you is almost endless and many come at no cost.
• Push Technology is a far more effective way to drive your message and have consistent communication with your employees
• Creative use of apps in your organization can support not only your wellness program, but your workplace safety efforts as well.
• Apps can help your employees have a more interactive and satisfying user experience with the Employee Benefits you provide for them.
• Apps present the HR professional with an opportunity to be creative and innovative with their employee outreach and benefits communications – Have fun.
What Does It All Mean?
Private Exchanges
Andrew Agress Assistant Vice President
Healthcare Trends Institute Survey
54.5% of the HR executives were
somewhat to very familiar with private
exchanges.
Private Exchanges
No Governing Body Defining What a Private
Exchange Is
What is a Private Exchange?
“51% believe private exchanges will help employees make more cost-conscious benefits decisions.” Health Trends Institute
• Plan that Shifts More Responsibility to Employee
• Provides Employees More Insurance Options
• Employer Provides a Defined Amount of Money for Employees
• Provides Technology to Help the Employee Make Decisions and Help Employer Administer the Plan
• Single Carrier
• Multiple Carrier
Private Exchanges
Technology Capabilities
Technology Insurance Products
Exchanges Combine Two Things
Defined Contribution
Plans
Decision Support
Tools
The Insurance
Few Pricing Rules Have Changed
Everything Is Driven Around Underwriting Rules
Mega Size Groups Self-funded
Mid-sized Groups Still Experience
Rated
Small Group Reform Markets – Pooled
Rates Already
Will participating in an exchange save my company $$$?
Administrative Issues
• More Options Means Broader Payroll Deductions
• More Confusion by Employee (Do people really want more options)
Possible Trends
More Options within Group Plan
More Options Individually
Priced within Group Plan
Individually Priced and Individually Purchased
How Employers are Saving
80% chose a plan less rich than what their
employers had chosen for them
Private Exchange Technology Can Cause Problems
• Benefits Only
• One Login For Benefits - Another For HR/Payroll
• Another System – Another Fee
• Limited Flexibility for Customized Plan Designs (challenges for religious entities)
• Loss of Autonomy (exchange administrator drops a carrier/plan design)
ACA Update
• 2015 is nearing……
• Individual Mandates – 3/31/14 deadline
• Employers 2-50 – be prepared
• Community rating for groups 2-100 in 2016
• No update on 105(h) discrimination rules
Thank You.