top 5 mistakes in managing business mobility
TRANSCRIPT
Top 5 mistakes in managing business mobility
Indosat Smart ICT conference / Oct 2014
S. Gerashchenko
Mistake #1
Give cash to employees as mobile allowance
Give cash to employees
as mobile allowance
Employees will use it as they wish
Critical calls might not be made as balance is low
It will NOT drive any improvement
of productivity
Mistake #1
Give cash to employees as mobile allowance
Give cash to employees
as mobile allowance
Employees will use it as they wish
Critical calls might not be made as balance is low
It will NOT drive any improvement
of productivity NO CASH
ALLOWANCE
provide them with a company paid line
SOLUTION:
Mistake #2
Use prepaid or consumer offers
Use prepaid or consumer offers
Top-up to multiple users is a nightmare
Spend for Business matter?
Girl friend
Family Friends
NO BILL IN PREPAID
Total quota offered includes midnight bonuses NO BUSINESS TALKS
AT MIDNIGHT
Use postpaid
Top-up
End-user can change credit limit any time. NO CONTROL
FOR BUSINESS OWNER
Mistake #2
Use prepaid or consumer offers
Use prepaid or consumer offers
Top-up to multiple users is a nightmare
Spend for Business matter?
Girl friend
Family Friends
NO BILL IN PREPAID
Total quota offered includes midnight bonuses NO BUSINESS TALKS
AT MIDNIGHT
Use postpaid
Top-up
End-user can change credit limit any time. NO CONTROL
FOR BUSINESS OWNER
SOLUTION:
Provide your employees with Business offers
1. free calls between employees, 2. single bill across all fleet 3. credit limit managed by the company PIC
for the whole fleet 4. dedicated business-class customer care
Mistake #3
Let your employees use their own SIMcard
Let your employees use their own sim
card
If sales people leave, They will take away all customer
calls and inquires afterwards
Inefficiency of mixed fleet and
off-net charges
Mistake #3
Let your employees use their own SIMcard
Let your employees use their own sim
card
If sales people leave, They will take away all customer
calls and inquires afterwards
Inefficiency of mixed fleet and
off-net charges
SOLUTION:
Provide your employees with Business offers
1. Free calls between employees ON SINGLE NETWORK
2. Business owns the number and can assign to new sales person, in case of rotation
Mistake #4
Only see mobile allowance as a cash benefit for employee, not as a tool
Losing the opportunity to mobilize your sales force or field force
Employees coming back to the office to complete data entry , reporting.
mobile allowance as a cash benefit for
employee, not as a tool
Grey time (Time in the traffic) NOT USED
Mistake #4
Only see as mobile allowance as a cash benefit for employee, not as a tool
Losing the opportunity to mobilize your sales force or field force
Employees coming back to the office to complete data entry , reporting.
mobile allowance as a cash benefit for
employee, not as a tool
Grey time (Time in the traffic) NOT USED
SOLUTION:
Chose a trusted partner who understand the employee mobility and your business
End to end solution with smart device or a tablet
Appropriate data plan and application talking to your internal systems via VPN
Mistake #5
Do not have BYOD policy
Company do not have a BYOD policy
If mobile device gets lost, a lot of company confidential information can get compromised.
Mistake #5
Do not have BYOD policy
Company do not have a BYOD policy
If mobile device gets lost, a lot of company confidential information can get compromised.
SOLUTION:
Device Management Solutions from Trusted Partner
Appropriate policy settings from trusted partner
The features usually: • cover password locking, • remote wipe, • application distribution, • remote diagnostics.
Conclusion: you can’t go half way, either embrace the business mobility in full with all benefits or ban mobile phone altogether
Mistakes Solutions
Give cash to employees in
form of mobile allowance
Do not give them allowance, buy them a company paid
line
Use prepaid solution or
consumer offers
Business offers come with
- free calls between employees,
- single bill across all fleet
- credit limit managed by the company for the whole
fleet
- Business owns the number and can assign to new sales
person, in case of rotation
Let them (esp. sales
people) use their own
number and sim card
Only see as a cash benefit
for employee, not as a tool
Mobilise your field force by delivering end to end
solutions
Do not have a BYOD policy Implement Device management solutions for policy
setting for password locking, remote wipe, application
distribution