top 10 reasons to outsource - symitar 10 reasons to outsou… · top 10 reasons to outsource....
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© 2017 Jack Henry & Associates, Inc.®
Top 10 Reasons to OutsourcePresented by
Brad Lane
Senior Director of Data Center Operations for Credit Unions
Presented by
Ryon Brubaker
VP of IT, Kemba Credit Union, Inc
© 2017 Jack Henry & Associates, Inc.®
OutLink SymitarEASE Overview
JHA has outsourcing business since 1995
and Episys since 2003
3© 2017 Jack Henry & Associates, Inc.®
328 348 364 387 409 427 473 514 539 557 568 577 604 611 622 6170 2 8 31 37 48 51 57 66 88 106 127 163 168 199 221
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500
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2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Banking Clients CU Clients
OUTLINK IS OUR OUTSOURCING
BUSINESS.
WE PROCESS FOROver 820 financial
institutions which represent $348B
in assets.71 banks and 4 credit
unions with over $1B in assets.
OUTLINK CONSISTS OFThree core processing centers
jhaCall Center™
Four check image keying and balancing centers
Three print centers
An enterprise content management center
4© 2017 Jack Henry & Associates, Inc.®
• OutLink is simply a different delivery method for our products.• OutLink customers:
– Can use the same features and products as in-house customers.– Receive full product support for federal regulatory changes, and for
industry-driven services and features.
About Symitar EASE Processing Services™
5© 2017 Jack Henry & Associates, Inc.®
• Our OutLink customers:– Work with the same support personnel as our in-house customers. – Receive the same levels of superior service that define our company.– Are processed on the same software our in-house banks utilize.– Can use a third-party provider for services we do not offer.
About Symitar EASE Processing Services™
6© 2017 Jack Henry & Associates, Inc.®
Top 10 Reasons to Outsource
Updated
Infrastructure
Control Costs
Ability to Roll Out
New Products
Improved Scalability
Automation
Re-align IT Focus
Ensure Database is Compliant
to Regulations
Audits more Efficient
Enhanced Security
Disaster Recovery/Avoidance
7© 2017 Jack Henry & Associates, Inc.®
#10 Reason to Outsource
Updated InfrastructurePower 8’s for all new installs and for existing in the next quarterHardware refresh every 3-5 years at no cost to the ClientEncryption at Rest at no additional cost to clientsFederal Reserve clients were upgraded to the Direct Connect platform allowing more automation
8© 2017 Jack Henry & Associates, Inc.®
#9 Reason to Outsource
Control CostsAnnual maintenance goes awayMost modules no longer have upfront license or install feesAll a per member price (pmp) based on what you report on your Call reportNo surprise or un planned hardware purchases
9© 2017 Jack Henry & Associates, Inc.®
#8 Reason to Outsource
Ability to Roll out New ProductsSince JHA is now managing the servers and the incoming files, staff can get to projects that have been delayed.SymAdvisor EngagementBlock of Hours
10© 2017 Jack Henry & Associates, Inc.®
#7 Reason to Outsource
Improved ScalabilityLarge Merger OpportunitiesCommunication Bandwidth Tuned as Needed
11© 2017 Jack Henry & Associates, Inc.®
#6 Reason to Outsource
AutomationOpCon
Batch Processing OpCon Self ServiceOpCon EASE Connector
MoveIT
12© 2017 Jack Henry & Associates, Inc.®
#5 Reason to Outsource
Re-align IT FocusInstead of Babysitting the server and files
Evaluate True Data AnalyticsPerform Custom ProgrammingRoll Out New Modules or Products
13© 2017 Jack Henry & Associates, Inc.®
#4 Reason to Outsource
Ensure Database is compliant to RegulationsEASE Staff works with Development to ensure any Regulatory Items are in placeEASE staff works with Card Services to ensure any ATM/Debit Mandates are in place ahead of time
14© 2017 Jack Henry & Associates, Inc.®
#3 Reason to Outsource
Audits More EfficientJHA Takes on the burden of the audit from a Processing PerspectiveAnnual SOC ReportsIntrusion TestingDR ScopeRecent DR ResultsACH Audit
15© 2017 Jack Henry & Associates, Inc.®
#2 Reason to Outsource
Enhanced SecurityTeam of over 300 in OutlinkCore Competency is SecurityRegular Meetings with the FBI to stay ahead of the Bad Guys
Encryption at RestNo Internet Traffic into the Data Center
16© 2017 Jack Henry & Associates, Inc.®
#1 Reason to Outsource
Disaster Recovery/AvoidanceRegular DR SwitchesRedundant CommunicationDual Power SourcesRemote Data Center Staff in the Event of a DisasterHurricane Harvey Impact
17© 2017 Jack Henry & Associates, Inc.®
Ryon Brubaker – VP of ITKemba Credit Union, Inc.
18© 2017 Jack Henry & Associates, Inc.®
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