tools to build rapport and better relationships
TRANSCRIPT
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Tools to Build Rapport
Andcreatemorefrui/ulinterac1ons
www.beyondnlp.edu.au
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Sowhatis“Rapport”?
Establishingrapportisaconnec1onwithyourenvironment,trustedandfilledwithemo1onalaffinity;Astateofconnec1oninwhichyoucanbemoreauthen1c,crea1veandcollabora1ve.Inabusinesscontext:themorerapport,themorecollabora1on,
andthemoreinnova1on.RememberhowwenaturallydothiswithliHlechildren,usethoseskillsinyoureverydayinterac1ons.
www.beyondnlp.edu.au
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Processofbuildingrapport:
RapportinNeuroLinguis1cProgramming(NLP)isatechniquetobecomemoreconsciousoftheelementsthatbuildsaconnec1on.Likemirroring,eyecontactandmatchingbreathingrhythm.
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Whatcanwedotocreaterapport?• Listenbeforeyouspeak;• Connectbeforetryingtoinfluence;• Takeamomenttobeauthen1c.
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Processofbuildingrapport:
Meetsomeone,wheretheyareat:• Thismeansthatyoumirrorthe
samebehaviourtheyareexhibi1ngfirst(seethelistonthenextslide)
• Pacethem(i.e.copythemforaperiodof1me)
• Thenswitchtoleadingmannerismsandbehaviourswhichwouldthenmakethemabletobeopentowhatyousuggest.
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Themajorelementsofrapport:• Mirroring• Matching
PHYSIOLOGY• Posture*• Gesture• Facialexpression&blinking*• Breathing
TONALITY• Voice• Tone(pitch)• Tempo(speed)• Timbre(quality)• Volume(loudness)
WORDS• Predicates• Keywords• Commonexperiences&
associa1ons• Contentchunks
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(Keyelementshavebeeniden1fiedwith*)
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WithNLPtrainingyoulearntogainrapportwithdifferentkindsofpeople.Youarearmedwithtoolsthatcanenableanyperson
tolikeyoubymasteringcertainNLPrapport-buildingtechniques.Thisdoesn’tmeantheywilllikeyouinstantly,whatitmeansisthatotherpeoplewillseeinyou,somethingtheysee
inthemselves.
Thiscreatesanaturalrapportbuildingenvironment,astateofconnec1oninwhichyoucanbemoreauthen1c,crea1veandcollabora1ve.Ifsomeoneisbeingdisingenuouswhilsttryingtobuildrapport,peopleknow,youcansenseit.Alwaysbeas
authen1candasrealasyoucanbe.
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ThankYou!CuriousaboutBeyondNLP?www.beyondnlp.edu.au
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CuriousaboutBeyondNLP?NLPisbasedonthestudyofexcellence–onthemindsets,interpersonalskills,andconsistentbehaviourofexcep1onalpeople.AtBeyondNLPweaimtoshareanexcep1onalnewworldofpossibili1eswithyou.Visitwww.beyondnlp.edu.autofindoutmore.