tom peters excellence. always. xalways/kuala lumpur/02august2006
TRANSCRIPT
Tom Peters’
EXCELLENCE. ALWAYS.
XAlways/Kuala Lumpur/02August2006
2255
2P.3E.
People.Product.
Execution.Enthusiasm.Excellence.
“Why in the world did you go to Siberia?”
The Peters Principles: Enthusiasm.
Emotion. Excellence. Energy. Excitement. Service. Growth.
Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design.
Quality. Entrepreneurialism. Wow.
EXCELLENCE.
4/40.
De-cent-ral-iz-a-tion!
Ex-e-cu-
tion!
Ac-count-a-bil-ity!
6:15A.M.
EXCELLENCE.
ALWAYS.
The Passion Imperative: The
Leadership50Tom Peters/Kuala Lumpur/02August2006
The Basic Premise.
1. Leadership Is a …
Mutual Discovery Process.
“I don’t know.”
Organizing Genius / Warren Bennis and Patricia Ward Biederman
“Groups become great only when everyone in them,
leaders and members alike, is free to do his or her
absolute best.”“The best thing a leader can
do for a Great Group is to allow its members to
discover their greatness.”
Leadership’s Mt Everest
“free to do his or her absolute best” …
“allow its members to discover their
greatness.”
Quests!
The Leadership
Types.
2. Great Leaders on Snorting
Steeds Are Important – but Great Talent Developers
(Type I Leadership) are the Bedrock of Organizations that
Perform Over the Long Haul.
Whoops: Jack didn’t have a
vision!
3. But Then Again, There Are Times When This “Visionary” (Type II Leadership) Stuff Actually Works!
“A leader is a dealer in
hope.”Napoleon
4. Find the “Businesspeople”!
(Type III Leadership)
I.P.M. (Inspired
Profit Mechanic)
5. All Organizations
Need the Golden Leadership
Triangle.
The Golden Leadership Triangle: (1) Talent
Fanatic … (2) Creator-Visionary …
(3) Inspired Profit Mechanic.
6. Leadership
Mantra #1: IT ALL DEPENDS!
“Renaissance Men” are … a
snare, a myth, a delusion!
7. The Leader Is Rarely/Never
the Best Performer.
The Leadership
Dance.
8. Leaders …
SHOW UP!
2255
9. Leaders … LOVE the
MESS!
“If things seem under control, you’re just not
going fast enough.” —Mario Andretti
10. Leaders
DO!
“We have a ‘strategic’ plan. It’s
called doing things.” — Herb Kelleher
11. Leaders
Re-do.
“We made mistakes, of course. Most of them were omissions we didn’t think of when we
initially wrote the software. We fixed them by doing it over and over, again and again. We
do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype
version No. 5. By the time our rivals are ready with wires and screws, we are on version
No. 10. It gets back to planning versus acting: We act from day one; others plan how to plan—
for months.” —Bloomberg by Bloomberg
12. BUT … Leaders
Know When to Wait.
Tex Schramm: The
“too hard” box!
13. Leaders Are …
Optimists.
Hackneyed but none the
less true: LEADERS SEE CUPS AS “HALF FULL.”
Half-full Cups: “[Ronald Reagan]
radiated an almost
transcendent happiness.”
Lou Cannon
14. Leaders …
DELIVER!
“It is no use saying ‘We are doing our best.’
You have got to succeed in doing what is
necessary.” —WSC
15. BUT … Leaders Are Realists/ Leaders Win
Through LOGISTICS!
16. Leaders
FOCUS!
“To Don’t ” List
17. Leaders … Set CLEAR DESIGN
SPECS.
Danger: S.I.O.
(Strategic Initiative Overload)
JackWorld/1@T: (1) Neutron Jack. (Banish bureaucracy.) (2) “1, 2 or
out” Jack. (Lead or leave.) (3)
“Workout” Jack. (Empowerment, GE
style.) (4) 6-Sigma Jack. (5)
Internet Jack. (Throughout)
TALENT JACK!
18. Leaders …
Send V-E-R-Y Clear Signals About
Design Specs!
Ridin’ with Roger: “What have you done to DRAMATICALLY
IMPROVE quality in the last 90
days?”
If It Ain’t Broke … Break It.
19. Leaders …FORGET!/
Leaders … DESTROY!
Forget>“Learn”
“The problem is never how to get new,
innovative thoughts into your mind, but how to
get the old ones out.”
Dee Hock
20. BUT … Leaders
Have to Deliver, So They Worry About “Throwing the Baby Out with the
Bathwater.”
“Damned If You Do, Damned If
You Don’t, Just Plain Damned.”
Subtitle in the chapter, “Own Up to the Great Paradox: Success Is the Product of Deep Grooves/ Deep Grooves Destroy
Adaptivity,” Liberation Management (1992)
21. Leaders …
HONOR THE USURPERS.
Saviors-in-Waiting
Disgruntled CustomersUpstart CompetitorsRogue EmployeesFringe Suppliers
Wayne Burkan, Wide Angle Vision
22. Leaders Make [Lotsa] Mistakes
– and MAKE NO BONES ABOUT IT!
“Fail faster.
Succeed sooner.”
David Kelley/IDEO
23. Leaders Make …
BIG MISTAKES!
“Reward excellent failures.
Punish mediocre successes.”Phil Daniels, Sydney exec
Create.
24. Leaders Know that
THERE’S MORE TO LIFE THAN “LINE
EXTENSIONS.” Leaders
Love to CREATE NEW MARKETS.
“Acquisitions are about buying market
share. Our challenge is to create markets.
There is a big difference.”
Peter Job, CEO, Reuters
25. Leaders … Make Their Mark /
Leaders … Do Stuff That Matters
“I never, ever thought of myself as a businessman. I was interested in
creating things I would be proud
of.” —Richard Branson
“Management has a lot to do with answers. Leadership is a function
of questions. And the first
question for a leader always is:
‘Who do we intend to be?’
Not ‘What are we going to do?’ but ‘Who do we intend to be?’”
—Max De Pree, Herman Miller
26. Leaders Push Their
Organizations W-a-y Up the Value-added/
Intellectual Capital Chain
27. Leaders
LOVE the New Technology!
28. Needed? Type IV Leadership: Technology
Dreamer-True Believer
The Golden Leadership QUADRANGLE: (1) Talent
Fanatic … (2) Creator-Visionary …
(3) Inspired Profit Mechanic … (4)
Technology Dreamer-True Believer
Talent.
29. When It Comes
to TALENT … Leaders Always Go
Berserk!
30. Leaders Don’t Create “Followers”:
THEY CREATE LEADERS!
“I start with the premise that the
function of leadership is to produce more
leaders, not more followers.” —Ralph Nader
31. Leaders “Win Followers
Over”
PJ: “Coaching is winning players over.”
Passion.
32. Leaders …
“Sell”
PASSION!
G.H.: “Create a ‘cause,’ not a ‘business.’ ”
33. Leaders Know: ENTHUSIASM
BEGETS ENTHUSIASM!
“Nothing is so
contagious as
enthusiasm.”
—Samuel Taylor Coleridge
BZ: “I am a … Dispenser of Enthusiasm!
”
“A man without a smiling face must
not open a shop.” —Chinese Proverb
34. Leaders Are …
in a Hurry
“We don’t sell insurance
anymore. We sell speed.”
Peter Lewis, Progressive
35. Leaders
Focus on the
SOFT STUFF!
“Soft” Is
“Hard”- ISOE
The “Job” of
Leading.
36. Leaders Know It’s
ALL SALES ALL THE TIME.
TP: If you don’t LOVE SALES … find another life.
(Don’t pretend you’re a “leader.”)
37. Leaders
LOVE “POLITICS.”
TP: If you don’t LOVE POLITICS … find another life. (Don’t
pretend you’re a “leader.”)
38. But … Leaders Also
Break a Lot of China
39. Leaders
Give … RESPECT!
“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to
the fourth-grade kids in Spring Valley who shined shoes the same
way he talked and listened to a
bishop or a college president. He was seriously
interested in who you were and what you had to say.” —Sara Lawrence-Lightfoot, Respect
40. Leaders Say
“Thank You.”
“The two most powerful
things in existence: a kind word and a
thoughtful gesture.”
Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal]
41. Leaders Are …
Curious.
The Three Most Important Letters …
WHY?
42. Leadership Is a …
Performance.
“It is necessary for the President to be
the nation’s No. 1 actor.”
FDR
43. Leaders …
Are The Brand
“You must be the change you
wish to see in the world.”
Gandhi
44. Leaders …
Have a GREAT STORY!
“A key – perhaps the key – to leadership is
the effective communication
of a story.”Howard Gardner, Leading Minds: An Anatomy of Leadership
Leader Job 1
Paint Portraits of
Excellence!
Introspection.
45. Leaders …
Enjoy Leading.
46. Leaders …
KNOW THEMSELVES.
Individuals (would-be leaders) cannot engage in a
liberating mutual discovery process unless they are comfortable with their
own skin. (“Leaders” who are not comfortable
with themselves become petty control freaks.)
47. But …
Leaders have MENTORS.
The Word According to TP: Upon having the Leadership
Mantle placed upon one’s head, he/she shall never
hear the unvarnished
truth again!* (*Therefore, she/he needs
one faithful compatriot to lay it on with no jelly.)
The End Game.
48. Leaders ??
?:
“Leadership is the PROCESS of
ENGAGING PEOPLE in CREATING a
LEGACY of EXCELLENCE.”
“LEADERS NEED TO
BE THE ROCK OF GIBRALTAR ON
ROLLER BLADES”
49. Leaders … Take Charge.
Nelson’s secret:
“[Other] admirals more frightened of losing than
anxious to win”
50. Leaders …
Go for Broke
The greatest dangerfor most of us
is not that our aim istoo high
and we miss it,but that it is
too lowand we reach it.
Michelangelo
“You can’t behave in a calm, rational manner. You’ve got to be out there on the lunatic fringe.”
— Jack Welch
EXCELLENCE.
ALWAYS.