ERICA BAIRDSALES AND CATERING INTERNSHIP

HTM 498- FALL 2012

Tom Ham’s Lighthouse

BRIEF HISTORYOUR GOAL

INTERNSHIP TASKSTHE SETBACKS

GATHER INFORMATIONDEVELOP & WEIGH ALTERNATIVES

THE SOLUTIONIMPLEMENT

THE EXPERIENCE

Overview

Brief History

Restaurant was opened in 1971Actual functioning lighthouse- Beacon #9Architectural landmark of San DiegoOwned and operated today by a second

generation of HamsFine dining & Events

Cater to your special occasion and arrange an excellent menu to suit your taste

Exceptional service Value-oriented

experienceExceed expectations by

anticipating every detail

Our goal

Internship Tasks

Booking eventsSite Inspections & Tastings

Draft proposals & Sample menusPrepare contracts & BEOS

DepositsOrder linen & confirm deliveryResponsible for Set up & Strike

Onsite for actual event

The Setbacks

Less than one week of trainingTook on Catering Manager’s responsibilities

during the first weekNo training packets, verbal trainingLearn as you go (good and bad)Clients have to wait for answersMaking costly mistakes

Facts & Data 2 contacts for events Delayed responses to clients Incorrect information

Opinions & Assumptions New training/information for

interns Decrease costly mistakes Smoother transitions into the

job

Gather information

Develop & Weigh Alternatives

Training Manual- book of instructions designed to improve the quality of a performed task

Handbook- a concise reference book providing specific information

What are the differences?

Which one would be the best solution?

SALES AND CATERING HANDBOOKBooking an event

Pricing, Deposit & Payment InformationContract Guidelines

Sample Floor Plans, BEOS, Date/Deposit Confirmation

Event DetailsPricing Templates and Due Dates

Frequently Asked Questions

The Solution

Implement

Handbook will be used as a resource for the next Sales and Catering Intern

Future Benefits

The Experience

Hands on Leadership/Management Position

Enhanced Customer Service Skills

Learned from MistakesCareer Exploration &

Decision MakingIt’s not just what you know,

its who you know!Created Sales and Catering

Handbook