Atkins is a leader in providing business advisory and technical services to the tolling industry for the planning, design, and implementation of operations, systems, and facilities. Atkins is also experienced in providing advisory, oversight or other support services for toll revenue collection, management, and customer service functions.

Toll roads are financed by fees paid directly by those motorists who use them. Toll road, bridge, or tunnel facilities must operate similar to a commercial business. Good stewardship requires that all toll road users (customers) pay the toll they owe and the toll operator is able to collect and account for all toll revenue it is entitled to. This must be accomplished in an efficient, safe, secure, and accurate manner, while providing excellent customer service in a way that protects the investments made to provide such a facility.

Atkins’ tolling services professionals are experienced in all key functions of a tolling business organization from executive and operations management to accounting, finance, engineering, information technology, marketing, and public relations. Our team understands the toll business user needs and requirements.

We use proven system engineering methods to identify the common and specialized needs of our toll operations clients. We identify potential solutions; develop operational concepts; document the functional requirements and technical specifications; and develop the contractor’s scope of work, implementation plans and requirements for maintenance, testing, training, back-up, and recovery. We then can support the preparation of procurement documents such as requests for proposals (RFPs) or invitations to negotiate (ITNs). We also are experienced in designing the roadside and back office facilities that support the tolling operations and systems.

Toll Business Operations Planning and Implementation SupportAtkins’ advisors have guided clients in planning and implementing of new tolling business operations, as well as in identifying ways to improve existing toll operations, and supporting the transition of operations responsibilities from one operator entity to the next.

Toll Systems Planning, Design, Implementation, and MaintenanceAtkins is a pioneer in planning, designing, and implementing modern toll collection systems and systems maintenance programs for both large and small tolling enterprises.

Tolling Business Operations Advisory and Design Services

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Post-award Program Management for Toll System Development Testing, and AcceptanceFor over two decades, Atkins has provided a full range of post-award design-build program management services for the system integration and implementation phase of the project to support system design review, installation, testing and acceptance, operational migration, and start-up. We can also provide performance/service level monitoring and compliance support once the project becomes operational.

Tolling Interoperability and Reciprocity Support ServicesOur tolling solutions are designed to meet client needs for interoperable systems and business reciprocity from the roadside to the back office. Atkins’ tolling professionals are leaders in developing and implementing of interoperability policy and are some of the most experienced in the industry at developing interoperability solutions.

Payment Processing, Collections, and Violations ProcessingAtkins’s tolling business professionals—skilled in operations management, business process improvement, accounting, and systems engineering—have managed, designed, implemented, tested, evaluated, and audited revenue collections and violations processing operations for many toll clients.

All-Electronic Tolling (AET)Atkins’ tolling specialists have pioneered solutions for open road tolling (ORT) roadside electronic toll collection (ETC) operations. Success with ORT paved the way for AET solutions and eliminating the need for cash toll collection at the roadside.

Network Communications and Intelligent Transportation Systems (ITS)Atkins’ experience in planning, designing, implementing, and operating ITS technologies for vehicle detection, surveillance, analysis, and traveler information when combined with AET provide the capability to support active traffic management strategies such as priced managed lanes and road congestion pricing.

Active Traffic Management: Priced Managed Lanes and Congestion ChargingAtkins has provided program management, study, design and/or other development support to more than 20 priced managed lanes projects in the United States that combine tolling, transit, and carpooling in a multi-purpose roadway with congestion pricing to more efficiently manage demand and generate revenue.

Regional Multimodal Payment SystemsAtkins has more than a decade of leadership in regional multi-modal payment systems, since serving as program manager for the Orlando Regional Alliance for Next Generation of Electronic Payment Systems (ORANGES) project, the successful Federal Transit Administration test program of a regional payment system for tolling, transit, and parking that used contactless smart cards and smart card transponders—the first of its kind in the world.

Public-Private Partnership (P3) ServicesAtkins has provided trusted technical advisor and independent engineer services to P3s in the United States and internationally including departments of transportation/ministries of public works, toll authorities, transit properties, and concessionaires.

For more information, contact:

Donald Erwin Jr. (Don) 407.806.4299