8/17/2019 TOI-Training Tools for Consultants STAGE 2.docx

1/2

TRAINING NOTES

1. Benefits of using standardsStandards are a tried and tested way to work more efficiently and effectively. They

help organizations to improve their performance, reduce their risk and help them be

more sustainable.

•  Improve Performance

•  Reduce Risk 

•  Be more sustainable

2. Who uses standards

Organizations of all sizes use standards to compete more effectively, from smallbusinesses to multinationals and governments.

•  Small Medium Business

•  National and Multi-National Corporation

•  Governments

3. Why you need to im!ement and "ertify ISO #$$1%

• Stay competitive when you have been certified to ISO 9!. It is no longer a

"good#to#have" standard but an integral part of any business type, any size.

• $row your profitability thru repeating customers with larger spending when you

focus on delivering %uality services and e&cellence.

• Improves business performance and manages better business risk with fre%uent

ISO 9! audits from 'SI that will always help identify weak spots for 

improvement to stay ahead of your competitors.

•  (ttracts investment as investors prefer organisation with good commitment to

%uality e&cellence.

• Increases customer satisfaction when you deliver %uality services and offers and

ISO 9! processes makes sure this happens time after time.

&. What's the "ertifi"ation ro"ess%

!. $et in touch ) tell us what you need.*. +roposal ) well give you a proposal detailing the cost and time involved in a

formal assessment.-. eet your assessment team ) well assign you a dedicated /lient anager.0. Training ) we can provide workshops, seminars or training courses to bring your 

people up to certification level.1. +re#assessment ) optional pre#assessment identifies any omissions or 

weaknesses that need resolving.2. (ssessment ) this comprises a number of stages, depending on the chosen

standard.

8/17/2019 TOI-Training Tools for Consultants STAGE 2.docx

2/2

3. /ertification ) well issue a certificate of registration, clearly outlining the scope of 

your certification.4. /ompliance ) your client manager will carry out ongoing assessments to support

your continual improvement activities.