toi-training tools for consultants stage 1.docx

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TRAINING NOTES

1. What is ISO?

ISO (International Organization for Standardization) is the world’s largest developer of

voluntary International Standards. International Standards give state of the art

specifications for products, services and good practice, helping to make industry more

efficient and effective. eveloped through glo!al consensus, they help to !reak down

!arriers to international trade.

2. ISO9000 vs ISO9001

ISO9000 ISO9001

ISO "### is a family of standards focused

on $uality management, put together

through input from a wide spectrum of

organisations and e%perts !oth in the

pu!lic and private sectors. &he ISO "###

suite is intended to help organisations, no

matter what size or industry, to !ecome

!etter managed, more efficient and more

customer'focused.

ISO "### is !ased around eight uality

anagement *rinciples+

-ustomer focus

eadership

Involvement of people

*rocess approach

System approach to management

-ontinual improvement

/actual approach to decision making

utually !eneficial supplier relationships

&here are multiple standards within the

ISO "### family including ISO "### itself,which sets the tone !y providing the

fundamentals and voca!ulary. &he other

standards cover specific points such as

performance improvements,

documentation and training. &here is also

ISO "##0, which determines the

re$uirements of a uality anagement

System (S). If you are unsure on

anything related to this standard, we offer

ISO "### training to get you up to speed.

ISO "##0 is the only standard within the

ISO "### family that an organisation can

!ecome certified against, !ecause it is

the standard that defines the

re$uirements of having a uality

anagement System.

In its latest guise, ISO "##01s full title is

ISO "##0+2##3, representing its last

revision date. &he standard provides a

framework for a systematic approach to

managing an organisation1s processes so

that their service is consistent and meets

client e%pectation. It also ensures the

organisation meets applica!le laws and

regulations.


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3. What is ISO9001?

ISO "##0 is the internationally recognised standard for the $uality management of

!usinesses. It applies to the processes that create and control the products and

services an organisation supplies, and prescri!es systematic control of activities to

ensure that the needs and e%pectations of customers are met. ISO "##0 is designed

and intended to apply to virtually any product or service, made !y any process

anywhere in the world.

4. Who should apply?

&he ISO "##0 certificate is suita!le for all sizes of organisation and is well esta!lished

around the world as an invalua!le $uality management system. It is suita!le for

organisations in all industry sectors and will help your organisation to improve

management processes to compete locally and4or glo!ally.

. Why is it i!po"ta#t?

O!5ective+ Its o!5ective is to provide $uality management systems that will !e of real

!enefit to your organisation to help manage your !usiness effectively and put in place

!est practice methodology.

$. What a"% th% &%#%'its?

So!% o' th% &%#%'its to you" o"(a#isatio#)

• *rovides senior management with an efficient management process

• Sets out areas of responsi!ility across the organisation

• andatory if you want to tender for some pu!lic sector work

• -ommunicates a positive message to staff and customers

• Identifies and encourages more efficient and time saving processes

• 6ighlights deficiencies

• 7educes your costs

• *rovides continuous assessment and improvement

• arketing opportunities

So!% o' th% &%#%'its to you" *usto!%"s)

• Improved $uality and service

• elivery on time

• 7ight first time attitude

• /ewer returned products and complaints

• Independent audit demonstrates commitment to $uality


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+. ,"o*%ss? -o do you sta"t to i!pl%!%#t ISO 9001? What is i#volv%d?

• Identify the re$uirements of ISO "##0 and how they apply to the !usiness involved.

• 8sta!lish $uality o!5ectives and how they fit in to the operation of the !usiness.

• *roduce a documented $uality policy indicating how these re$uirements are satisfied.

• -ommunicate them throughout the organisation.

• 8valuate the $uality policy, its stated o!5ectives and then prioritise re$uirements to

ensure they are met.

• Identify the !oundaries of the management system and produce documented

procedures as re$uired.

• 8nsure these procedures are suita!le and adhered to.

•

Once developed, internal audits are needed to ensure the system carries on working.

/. S*op% o' ISO9001

9s an ISO "##0 certified organisation you will have implemented $uality management

system re$uirements for all areas of the !usiness including+

• /acilities

• *eople

• &raining

• Services

•

8$uipment

9. y *o!pa#y is v%"y s!all. a# I (%t *%"ti'i%d?

9!solutely. :e1ve worked with companies of one or two people who decided to get

certified. &he processes that you1ll put in place would have the same intent as a much

larger company; it1s 5ust that the implementation will !e simpler. :e work with

organizations to assist them in !alancing the appropriate level of documentation with

what1s necessary to meet re$uirements.

10. o I #%%d a *o#sulta#t?

any companies choose to attain ISO certification on their own, so having a consultantis not a mandatory !ut highly advisa!le. :e do !elieve that having access to a

consultant1s knowledge and e%pertise can !e very helpful as you try to sort out how to

apply ISO in your !usiness. 9nd if you have an urgent need to attain certification and

limited resources, using consultant is often the most practical approach. :e provide

several fle%i!le options to meet most needs.

11. -o !a#y p"o*%du"%s a"% % "%ui"%d to "it%?

• &he standard specifically re$uires si% procedures+

• -ontrol of ocuments

• -ontrol of 7ecords• Internal 9udits


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• -ontrol of

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