today’s it leaders: shaping the information agenda for 2000 and beyond
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Today’s IT Leaders: Shaping The Information Agenda for 2000 and Beyond. Maryfran Johnson, Editor in Chief. A View from the CIO’s Chair: Trends to Watch. The Business: Look for a smaller IT departments trained for rapid response. The Technology: - PowerPoint PPT PresentationTRANSCRIPT
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Today’s IT Leaders:
Shaping The Information Agenda for 2000 and Beyond
Maryfran Johnson, Editor in Chief
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A View from the CIO’s Chair: Trends to Watch
• The Business: – Look for a smaller IT departments
trained for rapid response.
• The Technology:– Intelligent networks will drive virtual corporations
for the exploding ranks of mobile workers
• The People:– Tomorrow’s IT Leaders will be
“business-people with an IT specialty”
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Francis Dramis, Exec VP/CIO, BellSouth Corp.
“The IT shop will need to be managed by an IT professional. [To succeed], it will have to look and act like a large consulting organization.”
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The Business• Greater enduser responsibility for IT
work• IT working more seamlessly with
business units• Centralized management of
infrastructure
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“Say to yourself: My business over the next five years will change.”
GartnerGroup CEO Manny Fernandez
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Users Will Take More Responsibility for IT Work
• IT functions -- including management -- will become an integral part of the business units
• Companies will put line managers into big IT projects to ensure end users get what they need
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“Most companies have now faced the inevitable: Customers rule.”
Jim Champy, Computerworld columnist and chairman/consulting, Perot Systems Corp.
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…and eyes on the IT customers within your companies, as well
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Trend Watch/ Relationship Management
• Frustration with IT and its poor relationship management causes users to work around it
• Antidote: Companies like W.B. Mason Inc. mandate that IT people do business stints (like taking customer orders)
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Gee, Thanks, Y2K!
• Year 2000 projects led to a deeper understanding of IT value to the business
• IT leaders infiltrated the business units (and vice versa)
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Fully 50% of 340 CIOs in a Korn/Ferry study saw Y2K as
a “blessing in disguise” -- drawing attention to IT’s
importance to the company
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Y2K: 100 Days and Counting...
• “No significant business risk” say 8 out of 10 execs
• 56% expect critical systems to be totally compliant
• 38% expect to have 76-99% of their systems compliant
Cap Gemini survey, 156 large companies, Sept. 1999
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Post Y2K: More Scrutiny for New IT Projects
• An estimated 42% of all tech projects are abandoned before completion
• Bad project management increases IT staff turnover
• Crying need for joint, upfront planning by business and IT staffers
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The Technology• Smaller, simpler, smarter devices
• “Net-enabled” applications tied to business success
• Computing becomes increasingly mobile and pervasive
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Trend Watch/E-Commerce
• Sites like eBay combat “Wild Wild West” reputation; crack down on fraud
• Instant chat becomes a business tool in customer service
• New IT priority: Take more time and do the site right!
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“Focus your strategy on customer retention”
Michelle Banaugh, senior VP of E-commerce, Wells Fargo
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Trend Watch/The Web
• Personalization, customization
• Intelligent networks (Java/Jini)
• Open source providing real business value (Linux)
• Technology standards matter again
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“The Internet changes everything...
“You may not like the direction it’s taking your company or industry, but denial won’t stop it…”
Don Tapscott, CW columnist, 3/29/99
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Trend Watch/The Network
• Enterprise-wide network connections become as vital as the network itself
• “Application-aware networking” and “smart” networks will prioritize data
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Trend Watch/Applications
• Critical tools: Middleware, collaboration, object development
• The “virtual corporation” struggles to support mobile users and telecommuters
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Trend Watch/Mobile Workers
• In the next five years, 90% of the U.S. will have access to a high-speed dial-up option
• By 2003, one-third of U.S. workers will access servers remotely (1/2 will still use dial up connections)
• Copper-based Digital Subscriber Line (DSL) and cable modem technologies will see the most expansion
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100 Million PCs Today…
…600 Million Smart Devices and “Info Appliances” by 2003?
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“The PC era is over…it has been supplanted by the network”
IBM CEO Lou Gerstner, letter to investors, 3/99
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Trend Watch/Consumer Information Appliances
• By 2003, International Data Corp estimates there will be:– 600 Million PCs Accessing the ‘Net
– 300 Million Internet “appliances”
– 2 Billion Consumer Devices
– 50 Million Vehicles with ‘Net Access
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The People
• IT leaders becoming business technologists
• Acting as systems integrators, project managers, profit-enablers
• Consultants crossing the IT fence in both directions
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But who are these people? (Taking the plunge from business into IT)
• Enthusiastic, quick learners
• Experienced business analysts, project managers & operational staff
• Communicators, problem solvers
• Math whizzes, budget experts, logical thinkers
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The Toughest IT Jobs to Fill
• Customer Relationship Management ($65-125k)
• E-Commerce Architect ($100-130k)
• Java/Object-Oriented Engineers ($85-150k)
• Network & Systems Engineers ($75-100k)
Computerworld, 9/13/99
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• Information Security Specialists ($70-110k)
• Database Administrators (other than Oracle) ($45-90k)
• Client/Server Developers & Architects ($38-85k)
• Project Managers ($80-140k)
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“Good IT professionals can always find more
money elsewhere.”
Robert Reeg, VP, systems development, MasterCard Internatioal, Inc.
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Get out the Prozac(and consider the market pressures on IT hiring)
• IT employment will grow 108% from 1996 to 2006
• One in 5 staffers will leave every year through 2002
• Contractors make 30-100% more $$
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IT Salaries in New England
• CIO/VP of IT• Director of Networks• Network Admin• LAN Manager• Sr. Programmer/Analyst• Webmaster/Designer• PC Tech Support
• $131,659• $80,150• $53,768• $56,200• $60,750• $43,808• $38,423
Computerworld’s 13th Annual Salary Survey, 9/6/99
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• By 2003, 3 out of 5 large companies will outsource more than half of their IT activities*
• Business and IT management skills will make up 65% of the internal skills, while most tech intensive skills will be bought
IT Unit Partners
Trend Watch/Outsourcing
*Gartner Group
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“Some of the best IT professionals in the future may
not come from technology at all.”
Fred Matteson, EVP/ IT Services, Charles Schwab
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Trend Watch/CIO Status
• CIO’s role changes:– from implementation to strategic development
• CIO’s resume changes:– to include finance, marketing and planning
• CIO’s involvement changes: – to greater involvement with external customer
support
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“We want to be the people who know how everything works, everywhere in the
company.”
Peter Dupre CIO, W.B. Mason
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Women in IT:Rounding Up The Usual
Suspect Statistics
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Enrollments are dramatically increasing for computer science
degrees awarded to women
But the percentage of women seeking such degrees is
dropping
Computerworld, 1/18/99
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In 1984, women earned 40% of bachelor’s degrees in
computer science.
By 1996, that number was 27.5%.
National Science Foundation, and U.S. Dept. of Education
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The percentage of women in IT has shrunk from 35% in the early 1990s to 29%
todayU.S. Dept. of Labor statistics
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In 1998, women programmers earned 81 cents for every $1 men
earned.
And female IT workers got smaller raises than men: 10.2%
vs. 12%Bureau of Labor Statistics, SANS Institute Survey, 1998
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But does all that matter anymore?
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“It used to be that if you wanted to advance as a woman in
technology, you needed to be a scientist. You don’t today.”
Judy Estrin, CTO/Senior VP, Cisco Systems, July 1999
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Female computer engineers are actually faring better than men. They earn an average of $79,000 annually while men
average $75,000Institute of Electrical and Electronics Engineers report, 6/99
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Factors Increasing Job Satisfaction for Women and Men
• Salary increases (62% vs. 60%)
• Performance bonuses (57% vs. 49%)
• Training in new technologies (45% vs. 32%)
• Opportunities to advance (44% vs. 37%)
• Freedom to telecommute (44% vs. 25%)
Computerworld Job Satisfaction Survey, April 1998
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What makes people leave?• Assignment to a longterm project
• Exhaustion and turmoil on a project team
• Career/salary advancement
• The “fun factor” is missing
Concours Group, study of 40 companies
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What makes them stay?• Programs that focus on individual
career development
• Availability of training programs
• Greater flexibility in project schedules
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Finally, a few inspiring words from former Vice President Dan Quayle
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“I am not part of the problem. I am a
Republican.”
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“If we don’t succeed, we run the risk of failure”
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“The future will be better tomorrow”
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“Public speaking is very easy.”