today’s home based agent the ultimate multi-tasker nancy w. kist, ctc careerquest training center
TRANSCRIPT
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Today’s Home Based AgentThe Ultimate Multi-Tasker
Nancy W. Kist, CTC
CareerQuest Training Center
![Page 2: Today’s Home Based Agent The Ultimate Multi-Tasker Nancy W. Kist, CTC CareerQuest Training Center](https://reader036.vdocuments.us/reader036/viewer/2022062421/56649e385503460f94b29ade/html5/thumbnails/2.jpg)
Definition of a Multi-Tasker
Smorgasbord of SkillsWear many hatsJuggle many activities at one time
Building a BusinessFocus on one goalCombine Creative Vision + Tried & True
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Suggestions to be a Multi-Tasker
Create a to-do list
Begin with most interesting task
Ask yourself questions
Set a deadline for yourself
Bribe yourself
Make a game out of your work
Have a motto
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What does a Travel Agent do ?
Seller of Dreams
Why do people use a travel agent?Value and Personal Attention
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What is a Home-Based Agent ?
Why did you want to be home-based?
Who or What is your biggest competition?
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The Boss
ResponsibilitiesDecision MakerMotivatorDelegatorCFO
Are you ready to be the Boss?
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Office Manager
ResponsibilitiesPurchasingEstablishing Professionalism
“A Class Act”Communications
E-EtiquetteTelephone EtiquetteVoice Mail Etiquette
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Office Manager
Time ManagementTwo Simple “Clutter” Rules
Handle a piece of paper only onceFile or Pitch
Two To-Do ListsToday’s Priorities If Time Permits Priorities
Message Desk Pad
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Office Manager
Time Management (con’t) Scheduling your time
Establish your “Anchor Time” Balance work time and personal time
Do you need a break? Do you answer the family phone with your business
name? Do you wear your slippers until dinner? Do you try to enter your booking code on the
microwave? My favorite – do you take your laptop into the bathroom
with you?
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Information Technology Manager
Responsibilities Maintain website Develop lead source Utilize Database Program
Why is a website important? Tells who and what you are Reflects your personality Establishes credibility and trust in you Creates a dream and answers questions
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Information Technology Manager
Top Elements Needed in Your WebsiteHeadline – clear, concise, interestingEasy to navigateHomepage contains sales copyAsk for the opportunity to sell
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Information Technology Manager
Developing Leads3-Foot Rule
Anyone within three feet (an arms length)
is a potential client Leave a good impression – look and act the
partNever leave home without them – your
business cards
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Evaluating
Developing Leads (con’t)Make your presence know Volunteer to speak to groupsAsk for referralsListen and ask questions
Database ProgramClient Profiles for Marketing Lists
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Marketing Director
Responsibities Implement the Marketing Plan Create Marketing Pieces Place advertising Handle Public Relations Develop e-Marketing Program
What is a Marketing Plan Discovering what you clients want and need,
determining what product meets those needs, presenting the product and finally the sale of that product.
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Marketing Director
E-Marketing PlanUsing the Internet to create awareness,
demand and feedbackPrint your web address on all advertising
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Sales Manager
ResponsibilitiesEstablish sales goalsDevelop a niche marketMaintain contacts with suppliersEducation
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Biggest Mistake in Sales
Assuming caller is not a buyerShow them respect
If you want a clear answer – ask a clear question
You want them to be honest – you be honestYou want a booking – ask booking questionsWant a customer in the end – treat them as a
customer in the beginning
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Continuing Your Education
A “Good” Travel Agent Never Stops Learning Travel publication (print & online) Seminars – Conferences - FAMS Networking with fellow agents
Chat Rooms Posting Bulletin Boards Conference Calls
Second Hand Education Clients feedback
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Customer Service Manager
ResponsibilitiesPro-Active Customer Service
Calling your regular customers on a regular basis
Benefits Nurture out-of-touch clients Provide answers before questions Build customer loyalty Increase client referrals
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Activity vs. Achievement
Seven Tips for SuccessSet professional and personal goalsLearn to balance work and familyBe accountable for your actionsMaintain high visibilityKeep your knowledge sharp and up-to-dateLearn to embrace change Do it NOW!
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“No One Can Cheat You Out Of Ultimate Success But Yourself.”
Thank You !