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Todayʼs Agenda Meet and Greet Welcome Communicatorsʼ Forum Survey Results New Hires Notable News Show and Tell: #umichchat Feature Presentation: Strategy and Structure Q&A

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Todayʼs Agenda •! Meet and Greet•! Welcome •! Communicators ̓Forum Survey Results•! New Hires•! Notable News•! Show and Tell: #umichchat

•! Feature Presentation: Strategy and Structure

•! Q&A

WELCOMECommunicatorsʼ Forum — 1/29/15

UPDATES

UPDATES: Communicators ̓Forum Survey

234 participantsHereʼs what you said!

UPDATES: Communicators ̓Forum Survey Open-ended responses:

•! Time and format

•! Participation and campus representation

•! Hosting locations and time of day

Amy WhitesallWeb Content Specialist and Writer College of Engineering

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UPDATES: Congratulations to!

Cara Gonzalez Web Content Specialist and Writer College of Engineering

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Gabriel Cherry News/Feature Writer and Content Specialist College of Engineering

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AmyWeb Content Specialist and Writer College of Engineering

UPDATES: Congratulations to!

Jessica KnedgenWeb Specialist College of Engineering

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Zachary Young Web Designer/AdministratorCollege of Engineering

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Jessica KnedgenWeb Specialist College of Engineering

••

Emily Mathews Director of Marketing and CommunicationsSchool of Kinesiology

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UPDATES: Congratulations to!

Yasin Id-DeenSocial Media ManagerOffice of the Vice President for Global Communications

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Kenneth Caldwell MarketingCommunicationsSpecialistITS

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Nardy Baeza BickelSpanish Communications AssociateMichigan News

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Susanne KocsisCommunicationsMarketing Manager University of Michigan Museum of Art (UMMA)

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UPDATES: Congratulations to!

Adam ZehelMarketing and Data AssistantBusiness Engagement Center

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Dan HenneDirector of Marketing and CommunicationsStudent Life Auxiliary

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UPDATES: Notable News •! President Schlissel — Agenda:

– Leadership breakfast on diversity – Upcoming trip to China – Times Higher Education essay

•! Leadership changes

•! Sexual assault survey

•! Severe weather updates

UPDATES: Notable News •! Giving Tuesday campaign results:

– 5,437 donors – $3,252,309

•! Detroit Center: Celebrating 10 year anniversary in 2015

•! Michigan News satellite uplink broadcast studio: Opened in mid December with first live interview

SHOW & TELL #umichchat

Nikki Sunstrum – Director of Social Media

[email protected]&

#UMichChat•! Elevating the Conversation

•! Showcasing our Expertise

•! Being a part of the moment

•! Creating open Dialogue

•! Providing Unprecedented Access

•! Reshaping Expectations

•! Elevating Perceptions

•! Driving a new type of engagement

_=W&4)%)&";&`42/JBAB+0&N("&2?/@%&9#QJ.%)&W_a&O%J+*&O%+8)&

•! Gathering Thought-Leaders

•! Living in the Moment

•! Sparking Debate

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Looking Forward!•! January Chat garnered 912,000 Impression & reached over

325,000 Twitter users • Next #UMichChat: Friday, February 6th

1–2:30pm

• President @DrMarkSchlissel on the docket for coming months

•! Contact me @nikkisunstrum

FEATURED EVENT

Facilitated by Lisa Rudgers&

STRATEGY & STRUCTURE: DOING IT RIGHT AND HOW YOU'D KNOW!

DAN KLYNInformation Architect and Co-Founder of The Understanding Group!

&StructureStrategyDoing It Right, And How Youʼd Know

D%0%#&2+#0%..Z9!DZH%b>&K$+C%)&1115050505050

404040

design

architecture

- Jared Spool - Jared Spool

Design is the

renderingof intent.

c&

Jared Spool Jared Spool

1989

1987

1989

$111,000,000

$7,500,000

2014

1963

“Sleeper” by Woody Allen © United Artists 1973

1963

“I wanted the shape of it to sing an unencumbered song”

image: https://www.linkedin.com/in/digijeff

1962“Always design a thing by considering it in its next larger context”

https://flic.kr/p/awoXAa https://flic.kr/p/awoXAa

1962

1963

What IsGood Structure?

http://99percentinvisible.org/episode/u-t-b-a-p-h/

TACTICS

STRATEGY !&

3NO9NIHd&3NO9NIHd&

PLACES MADE OF INFORMATION

Photo: Melissa Mahoney

“There is no right way.”

http://www.theguardian.com/environment/2014/mar/14/europe-gm-crop-regulations

1894

1899

1165

100

Toward GoodStructure4

Library of Congress Prints and Photographs Division - LC-DIG-npcc-22697

1. Mapped Intentions

9&$+*&/)&'"0&0B%&0%##/0"#>&/0&#%*#%)%'0)M&:-0M&/;&J"##%J0M&/0&B+)&+&)/$/.+#&)0#-J0-#%&0"&0B%&0%##/0"#>M&(B/JB&+JJ"-'0)&;"#&/0)&-)%;-.'%))R&&e"#[>:)7/&

Service Acquire!Acquire

Acquire! Service!

Optimize! Innovate!

Now! Future!

Engagement! Conversion!

Intention Map

Intention Map

Intention Map

Intention Map

Intention Map

Intention Map

Intention Map

INTENT!!!

!!STRUCTURE!

THE CLASSIC, PERVASIVE SEDUCTION TO DESIGNERS HAS BEEN TO FIND A SOLUTION

INSTEAD OF THE TRUTH

1971

http://www.uxbooth.com/articles/designing-for-mobile-part-1-information-architecture/

1959

Wafa&

1955

Carlton O

aks Lutheran Church, San D

iego USA.

Robert D

es Lauriers (1960)

Cha

pelle

Not

re D

ame

du H

aut,

Ron

cham

p, F

ranc

e.

Le C

orbu

sier

(195

0 - 1

955)

19202. Arrange for Meaning

1989

1989

Changed Arrangement = Changed Meaning

ChangedAdjacencies= Changed

Meaning

“The Structural Integrity of Meaning Across Contexts”

- Jorge Arango

1972

MEANING!!STRUCTURE

INTENT!!

3. Dumb Models

2001

Rhetorical > Pictorial

shopping*

g&

g&

shopping

quoting

rentals

quoting

requesting

customrentals

us

us

g&custom

g&

4. Structural Vocabulary

@lukew

1972

1972

Implicit Connotation Integral Ornament

InnovativeRevolutionaryExtraordinary

OriginalNew Words

Pretty All Around Consistent

Advanced Tech Looks Expensive

“Interesting”Heroic DU

CK

Wafa&

2011

1959

1959

<==h&<==h&<==h&<==h&

DECORATED SHED !Explicit Denotation ! !!Applied Ornament ! !!Evocative ! ! !!Evolutionary! ! ! !!Ordinary ! ! ! !!Conventional ! ! ! ! !!Pretty In Front ! !!Inconsistent! ! ! ! !!Looks Cheap ! !!“Boring” ! ! !!Expedient ! ! !!

!Explicit Denotation !Implicit Connotation!Applied Ornament! !Integral Ornament!Evocative ! ! !Innovative!Evolutionary! ! !Revolutionary !!Ordinary ! ! !Extraordinary !!Conventional ! !Original!Old Words ! ! !New Words!Pretty In Front ! !Pretty All Around!Inconsistent! ! !Consistent !!Conventional Tech! !Advanced Tech!Looks Cheap ! !Looks Expensive!“Boring” ! ! !“Interesting”!Expedient ! ! !Heroic!

Explicit DenotationApplied OrnamentEvocativeEvolutionary! !Evolutionary! !EvolutionaryOrdinary ! !ConventionalOld Words Pretty In FrontInconsistentConventional TechLooks Cheap“Boring” ! !Expedient

!Explicit Denotation !!Applied Ornament! !!Evocative ! ! !!Evolutionary! ! !!Ordinary ! ! !!Conventional ! !!Old Words ! ! !!Pretty In Front ! !!Inconsistent! ! !!Conventional Tech! !!Looks Cheap ! !!“Boring” ! ! !!Expedient ! ! !!

Complexity and Contradiction

INTENT!!!

MEANING!

!!STRUCTURE!

INTENTMEANING

STRUCTURE

Space < Place

Product < Experience

Minimallyviable

MAXIMALLY VALUABLE

© LASZLO BALOGH

1.!Mapped Intentions 2.!Meaningful Arrangement 3.!Dumb Models 4.!Structural Vocabulary

Q & A

March 12

Next Communicators ̓Forum

THANK YOU You can go back to work now :)