toby horstead - asset standards authority, transport for nsw - asset assurance: the whole of life...
DESCRIPTION
Toby Horstead delivered the presentation at the 2014 RISSB Rail Asset Management Workshop. The 2014 RISSB Rail Asset Management Workshop explored the various asset management plans for railway infrastructure, and discussed which plans can yield an optimum level of service, while also reducing maintenance costs. For more information about the event, please visit: http://www.informa.com.au/railassetmanagement14TRANSCRIPT
![Page 1: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/1.jpg)
Toby Horstead Principal Manager Network & Asset Strategy
Asset Standards Authority
12 June 2014
Asset Assurance:
the whole of life approach
![Page 2: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/2.jpg)
Scope of today
• The ASA & its Operational Environment
• Asset Management in TfNSW
• Asset Information & Life Cycle Costing
• Configuration and Assurance Gating
• Video
• Asset Management & the Supply Chain
• Future Collaboration
2
![Page 3: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/3.jpg)
The ASA & its Operational
Environment
![Page 4: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/4.jpg)
What is the ASA?
• ASA is an independent body within TfNSW
• Design authority for defined transport assets
• Technical authority for Asset Management
• Currently heavy rail - metropolitan, country and
North West Rail Link
• Working to expand coverage into Light Rail and
Ferry assets
• Dual reporting - DDG TPD and Secretary TfNSW
4
![Page 5: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/5.jpg)
ASA within TfNSW
David Stewart
Secretary
Toby Horstead
5
![Page 6: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/6.jpg)
NSW Transport Reform (Rail)
• 1 July 2013: new arrangements went live.
• RailCorp was restructured: – Sydney Trains and NSW Trains as operator maintainers.
– Residual RailCorp asset owner (subject to change).
• TfNSW as planner, procurer and Design Authority for assets
• ASA established to exercise Design Authority over all TfNSW heavy rail assets
• ASA to grant Authorised Engineering Organisation (AEO) status
6
![Page 7: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/7.jpg)
Who is the ASA?
7
![Page 8: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/8.jpg)
ASA organisation
8
![Page 9: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/9.jpg)
What are the tasks?
Make it clearer, simpler and more attractive
to do business in NSW
• Allow supply chain to deliver safe asset services without
overly prescriptive and stifling supervision
• Improve access to broader competitive supply chain
through
• Maintain safety of asset systems and transport networks
• Place the customer at the centre of everything we do
9
![Page 10: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/10.jpg)
Key functions
10
![Page 11: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/11.jpg)
ASA’s organisational function
11
![Page 12: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/12.jpg)
Heavy Rail asset highlights Metro
2,008 electric and diesel
fleet cars
1,604 km (approx) main
line track
Approx 83 route km of
tunnels
Approx 1,148 bridge
structures
376 stations (includes
country and Hunter line
stations)
92 traction sub-stations
and 68 sectioning huts
3,957 signals
6,831 track circuits
2,042 km optic fibre
2,500 km copper cable
More than 1,900 turnout
assets
Country rail
2,386 km track 1312 level crossings
(300 active)
984 bridge structures
NWRL
36 km track (incl. 13km
ECRL)
8 stations with platform
screen doors
30 km tunnels (15km
twin)
4 km viaduct
20 mass transit trains –
Phase1
SWRL
11.4 km track 2 stations 12
![Page 13: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/13.jpg)
Working with RISSB
Rail Standards
• Working in concert with RISSB to align standard
development plans and ensure greatest benefit
and efficiencies
• Appropriate development of performance based
standards across the full asset life cycle
• ASA utilise peer review and consultation that
supports RISSB processes
• ASA performance based standards may be used
as draft for developing a national standard
![Page 14: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/14.jpg)
A new procurement
paradigm
![Page 15: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/15.jpg)
Authorisation update
• Two types of authorisation – Project and Direct
• Authorisations issued to date
– 15 project
– 8 organisational
• Authorisations in progress
• 103 organisations expressing interest
15
![Page 16: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/16.jpg)
AEO status - Note
• AEO status does NOT cut across legislative and
regulatory boundaries
• AEO status does not guarantee work – normal
procurement/tendering processes apply
• AEO status does not take away from the normal
project management activities between Principal
and Contractor relating to the management of
scope and time
16
![Page 17: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/17.jpg)
Asset Management in TfNSW
![Page 18: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/18.jpg)
Asset lifecycle & asset
management • There are 4 different phases
• Each phase may be managed by a different TfNSW
Division
• Activities to be coordinated across Whole of Life
• We want to assure a legacy of assets over the whole of life
•18
![Page 19: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/19.jpg)
A whole of life legacy…
19
![Page 20: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/20.jpg)
A whole of life legacy…
20
![Page 21: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/21.jpg)
For thought
21
SWRL
![Page 22: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/22.jpg)
Whole of Life Benefits
• The Supply Chain is an active participant in
ensuring long-term industry growth
22
… result in
minimised cost
and risk here
that can …..
….increase
opportunity and
improve funding
here
Appropriately
considering Whole of
Life, integration and
addressing the business
objectives here…can
![Page 23: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/23.jpg)
Asset Management Policy
• Effective Nov 2013
• Applies to all working for or on behalf of
TfNSW
• Applies whole of life management principles
and practices
23
![Page 24: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/24.jpg)
Policy themes
• Whole of life approach
• Suitability and scalability
• Statutory and regulatory compliance
• Sustainable approach
• Continuous improvement
24
![Page 25: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/25.jpg)
TfNSW Vision
• Provide a safe, reliable and integrated transport solution;
through
• Sustainable and collaborative management of assets
25
![Page 26: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/26.jpg)
Asset Management in TfNSW
26
![Page 27: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/27.jpg)
Activity Description
Lifecycle alignment • Language
• Investment – assurance / config gating
• Communication - TfNSW
Asset Management
Framework
• Define approach
• Collate and connect processes and
procedures
Standards • Strategic and lifecycle approach
• Prioritisation and review
• Risk based and VFM
ASA activities
![Page 28: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/28.jpg)
Whole of Life - consider
• Capital – install the latest and greatest?
• Integration – available time to build, system adjustment, compatibility
• Maintenance – has xing been protected, refurbish instead of renew
• But first, Operation – is the xover really needed, what is the criticality?
Facing TO
on a diamond Xover
28
![Page 29: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/29.jpg)
Asset Information & Life Cycle
Costing
Angelo Koutsoukos, Manager Asset Stewardship
![Page 30: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/30.jpg)
Asset life cycle & life cycle
costing
![Page 31: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/31.jpg)
Life cycle costing across the
asset life cycle
Operational
Change
Significant
Configuration
Change
Asset Type
Approval
New Asset
Investment
Change in
System
Requirements
Change in
Maintenance
Requirements
Change in Asset
Strategy
![Page 32: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/32.jpg)
Life cycle costing, why?
![Page 33: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/33.jpg)
Life cycle costing, who?
• Service providers or project developers
performing asset management related services to
TfNSW, including their suppliers;
– When defining, designing, building, implementing,
commissioning, maintaining, integrating into the
operating network any new or altered assets or systems
• TfNSW Life Cycle Costing Standard T-MU-AM-01001-ST
mandates use of AS/NZS 4536:1999 – Life Cycle Costing –
Application Guide
• Provides applicability and specific considerations for TfNSW
![Page 34: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/34.jpg)
TfNSW Asset Information
Management Standard
Information is a strategic asset that needs to be managed the same as a physical asset
Project Information
Asset Information
Ha
nd
ove
r
• Documentation
• Graphical Data
• Non Graphical Data
Information Build-up, Collaboration, Transition and Maintenance
Asset Information
- Static Data- Dynamic Data
Graphical & Non Graphical
Asset Register
Asset Data / Attributes Documents
-Unique IdLinear & Discrete
Asset Classifications (Class, Function, Type)
Linear & Discrete
Asset Information
- Static Data- Dynamic Data
Graphical & Non Graphical
Asset Register
Asset Data / Attributes Documents
-Unique IdLinear & Discrete
Asset Classifications (Class, Function, Type)
Linear & Discrete
![Page 35: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/35.jpg)
• Consistent
definition and
framework of
asset structuring
and categorisation
• Create and
sustain the Asset
Register
Asset classifications
![Page 36: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/36.jpg)
Assurance across the life cycle
Toby Horstead, Principal Manager Network & Asset Strategy
![Page 37: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/37.jpg)
Assurance through the whole
asset lifecycle
• Positive declaration to give confidence, a promise
• Confidence or certainty in one’s abilities
• Story of what has been done to ensure right
asset/outcome is delivered
• Argument with evidence
37
![Page 38: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/38.jpg)
WH&S Act 2011
22; Duties of persons conducting businesses or
undertakings that design plant, substances or
structures
(2) The designer must ensure, so far as is reasonably
practicable, that the plant, substance or structure is
designed to be without risks to the health and safety of
persons
(3) The designer must carry out, or arrange the carrying
out of, any calculations, analysis, testing or examination
that may be necessary for the performance of the duty
imposed by subsection (2)
38
![Page 39: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/39.jpg)
Configuration & asset assurance
39
![Page 40: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/40.jpg)
Plan
40
![Page 41: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/41.jpg)
Assurance Strategy
• Scalable assurance process – what is the level of
impact?
• RAM requirements – level of RAM assurance
• Key risks and how they will be managed
• What are the key milestones and aligned
assurance deliverables
• Governance arrangements through the project
• Independent safety assessor
41
![Page 42: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/42.jpg)
Basis of Safety Argument
• Optioneering complete and chosen solution specified
• Decisions may have significant impact on safety, reliability
and asset performance
• Assure that the correct asset is specified
– Integration to transport network
– Operational and maintenance concept
– Safety and RAM
– Risk based decision making
• Assurance and governance principles defined
• Key claims identified for developing safety argument
• AEO will then deliver assurance
42
![Page 43: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/43.jpg)
What is an Assurance
Argument
• Story of what has been done to ensure the right asset is delivered
• Compelling argument supported by evidence that demonstrates the asset is fit for purpose
• Confirms assurance activities are integrated into engineering activities
• Aids development of a demonstrably SFAIRP outcome
• Is structured so that the key pillars of the argument are provided
• Demonstrates optimisation of risk
![Page 44: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/44.jpg)
Acquire
44
![Page 45: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/45.jpg)
Progressive Assurance
• Gaining increased confidence through lifecycle
• Governance across lifecycle – defining gateways and means of passing
• Managing risks associated with asset acceptance
• Understanding key risks
• Confirms assurance activities are integrated into engineering activities
• Independent Safety Assessment
• Aids development of a demonstrably SFAIRP outcome
45
![Page 46: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/46.jpg)
Operate/Maintain
46
![Page 47: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/47.jpg)
Tiered structure of CM
47
![Page 48: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/48.jpg)
Video
![Page 49: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/49.jpg)
Configuration & asset assurance
Hyatt
Walkway Quebec
Overpass
Millennium
Bridge
![Page 50: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/50.jpg)
Asset Management & the
Supply Chain
![Page 51: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/51.jpg)
Supply chain value
• Delivery team at each stage of the life cycle
should know the asset best
• Build a strong collective of asset stewardship
• Support TfNSW to enhance assets to
provide safe, resilient and sustainable
solutions
51
![Page 52: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/52.jpg)
AEOs & asset management
• Asset management & the AEO framework:
– Principles incorporated into AEO model
– Engineering service disciplines contextualised
across the asset lifecycle phases
– Specific discipline for asset management
– Informed buyer / Informed supplier
52
![Page 53: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/53.jpg)
Expectations – AEO activities
• Whole of Life approach
• Management of stakeholder activities
• Feedback from and coordinating delivery of
assets/services with end user
• Provision of engineering and safety assurance
argument - enable acceptance, commissioning
and operation
53
![Page 54: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/54.jpg)
Critical success factors
• Challenging old systems and processes
• Collaborative understanding of required
assurance outcomes
• “Freedom of action” for supply chain
within constraints of regulatory and legal
obligations
• Communication within TfNSW and with
the supply chain
54
![Page 55: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/55.jpg)
Do not forget Disposal
55
![Page 56: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/56.jpg)
First of 24 Turnouts being removed at Ashfield June 2013
Do not forget Disposal
56
![Page 57: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/57.jpg)
Take away points
• Whole of Life view is critical to Asset Management
• There is Whole of Life value for the supply chain
• TfNSW Asset Management Policy
• Lifecycle costing & Asset information
• Configuration Management and Asset Assurance early in the life cycle is key to success across the life cycle
• Industry has a significant role in Asset Management
• Future Collaboration
57
![Page 58: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/58.jpg)
Industry engagement
58
![Page 59: Toby Horstead - Asset Standards Authority, Transport for NSW - Asset assurance: the whole of life approach](https://reader034.vdocuments.us/reader034/viewer/2022042613/546e63b7af795976298b56c3/html5/thumbnails/59.jpg)
The customer is at the
centre of everything we do