tobiano homeowner's information guide 111709

Tobiano Communications Inc.Fibre-to-the-Home Network

Homeowner’s Information Guide

145 Holloway DriveTobiano, BC

V1S 0B3

Phone: 250 434-5858 Fax: 250 434-5859

Technical Support: 250 434-7220

[email protected]

4/8/23

Welcome to Tobiano &Welcome to Tobiano Communications Inc!

Now that you have chosen to make your home within this very special community, Tobiano Communications Inc. can keep you connected to the rest of the world with the most advanced communications experience yet developed – Tobiano’s Fibre-to-the-Home (FTTH) Network. The Network makes it possible to deliver communications services, at the speed of light, to each and every home at Tobiano.

High-Definition Digital Television, High Speed Internet and Digital Telephone are all offered through Tobiano’s Fibre-to-the-Home Network. The most advanced communications technologies yet developed, are all available at Tobiano today! Equally important, Tobiano’s communications capabilities and services can grow with future technologies as they are developed, unconstrained by bandwidth capacity issues that pose limitations on conventional telecommunications services.

Let us show you how Tobiano’s Fibre-to-the-Home Network can keep you connected today … and tomorrow!

Tobiano Communications Inc.

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Questions about the Network

What is the Fibre-to-the Home (FTTH) Network?

Tobiano Communication Inc’s Fibre-to the-Home Network delivers telecommunication signals through bundled glass fibre strands rather than conventional copper and coaxial cable. These fibre optic cables are located in underground conduits distributed throughout Tobiano’s roads, avoiding unsightly overhead wiring in our resort community. The Tobiano FTTH Network extends fibre technology along the “last mile”, the final leg of connectivity from the communications service provider to each individual Tobiano home.

Why was the network built?

With the advent of internet and digital television, consumers are now using telecommunications services that require data transfer at rates and volumes significantly higher than conventional distribution systems were designed to accommodate. Further, rural areas are often the last to experience extension of new telecommunications services.

Tobiano’s high capacity FTTH Network is capable of delivering enough bandwidth for the technologies of today and tomorrow. Future technologies such as videophones and 3D television will require more data transfer capabilities. Today, Tobiano Communications Inc. can deliver telephone, digital television and high-speed internet to your Tobiano home, at a performance standard currently unavailable in most urban centres.

Who are the telephone, internet and digital television service providers?

Tobiano Communications Inc. has agreements with Mascon Cable Systems and Titan Communications Inc. to provide Tobiano residents with HD television programming and digital telephone service across TCI’s Fibre-to-the-Home Network. Tobiano Communications Inc. has also entered into agreements with several communications companies to connect Tobiano’s FTTH Network to major fibre-optic trunkmains throughout British Columbia and the world. As digital technologies advance, additional services and service providers will inevitably be offered through Tobiano’s FTTH Network.

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Telecommunication Services

Digital Telephone, Internet, and Digital Television services are currently offered through TCI’s FTTH Network.

Tobiano homeowners can enjoy a complete triple play service package starting at $149.80 per month, including the following services:

Network Access: ($59.95 per month)The “backbone” across which the following digital signals are transmitted:

Telephone Services: (starting at $26.95 per month)

Internet Services: (26.95 per month)

Digital Television Services: (starting at $35.95 per month)

Details of these services and options are provided on the following pages.

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Telephone Services

Provided by Titan Communications Inc. (for Tobiano Communications Inc.)

All of our Packages Include:

➡ Local Phone Number➡ Voicemail ➡ Unlimited Local Calling➡ Caller ID➡ Call Blocking➡ Call Waiting➡ Online Portal

Calling Plans

Basic Plan - $28.95 - $26.95 (Bundled with Television and Internet)

Includes:➡ 500 Minutes of Long Distance in Canada/US

Enhanced Plan - $39.95 - $37.95 (Bundled with Television and Internet)

Includes:➡ Virtually Unlimited Long Distance in Canada/US (capped at 2000 minutes)

Additional Services

Please call our sales department for any of the following services:

➡ Virtual Numbers➡ Fax Line ➡ Conference Bridge➡ Mobile Dial Around

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Titan Communications Sales: 1.877.61.TITAN (84286)Titan Communications Support: 1.877.843.3212

Internet Services

Provided by Tobiano Communications Inc.

The network is capable of carrying information at gigabit speeds and is expandable to meet the increasing needs of homeowners in the future.

A 5 Mbps bi-directional Internet connection is not usually available in a residential service, and where available, typically costs hundreds of dollars per month. The Tobiano Fibre-to-the-Home network makes this possible at a fraction of these costs!

Residential Plan - $29.95/mo

- $26.95/mo (Bundled with Television and Telephone)

Plan includes the following:

o 5 Mbps burstable download speed

o 5 Mbps burstable upload speed

o An Always-On internet connection

o 5 personal email addresses

o 60 Gb monthly data transfer; additional data transfer at $1.50 per Gb, per month.

Television Services

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Provided by Mascon Cable Systems (for Tobiano Communications Inc.)

QuickTime™ and aTIFF (Uncompressed) decompressor

are needed to see this picture.

Residential Plan - Basic Digital Package - $35.95/mo

Additional programming can be selected from the packages below. Please call Mascon at

1-866-832-6020, or visit www.masconcable.ca for programming or service needs.

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http://www.masconcable.ca/

Choose from Digital Tuners and Remotes

A digital tuner is required for each TV. Existing tuners may be compatible and may be re-programmed.



DCT1800Digital/Analog Tuner

Includes a Universal Remote and cablesWith the DCT1800 Digital/Analog cable set-top, you're able to receive today's widest range of cable television offerings - at an affordable price

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture. or $9.95/month

rental



DCT6208HD with Single Tuner PVR

Includes a Universal Remote and Component cablesDCT6208 HDTV decoder provides crystal clear picture and sound qualityIntegrated 80 GB hard driveDolby Digital audio for theatre-like soundOutputs 1080i & 720P HD formatsRefurbished - while supplies last*

QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture.



DCT6412 HD with Dual Tuner PVR

Includes a Universal Remote and Component cablesDCT6412 HDTV decoder provides crystal clear picture and sound quality (all digital)Integrated 120 GB hard driveDolby Digital audio for theatre-like soundOutputs 1080i & 720P HD formatsWatch a live program while recording another





Includes a Universal Remote and Component cablesDCT3416 HDTV decoder provides crystal clear picture and sound quality (all digital)Integrated 160 GB hard driveDolby Digital audio for theatre-like soundOutputs 1080i & 720P HD formatsWatch a live program while recording another





Includes a Universal Remote and Component cablesDCT6416 HDTV decoder provides crystal clear picture and sound qualityIntegrated 160 GB hard driveDolby Digital audio for theatre-like soundOutputs 1080i & 720P HD formatsWatch a live program while recording another



ATLAS DVR/PVR5-Device Remote Control

The ATLAS DVR/PVR5-Device Remote Control is designed to operate Motorola set tops and the majority of TV, VCR, DVD and AUDIO equipment on the market.One remote is included FREE with the purchase or rental of any digital tuner.

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QuickTime™ and aTIFF (Uncompressed) decompressorare needed to see this picture. for replacement or additional remotes

*Refurbished equipment is warranted as long as you are a customer of Mascon Cable Systems

Initial Home Installation & Network Access

The Tobiano Fibre-to-the-Home Network has been distributed throughout the resort and the fibre optic cabling is ready to be connected to your home. Connection to the Network will give you access to all the telecommunication services offered across the Network.

STEP 1: Determine when you will be ready to have the services connected.

STEP 2: Call 250-434-7220 for TCI Support to schedule installation.

Initial Home Installation & Activation Fee -$389.00 plus taxes

(due before installation)

Tobiano Communications Inc. will:

Supply the Uninterrupted Power Supply (UPS – 3 hour backup)The UPS unit becomes the property of the homeowner.

Supply the Optical Network Terminal (ONT)Note: The ONT unit remains the property of TCI.

Extend the fibre connection to the home and activate the ONT.

ONT unit - attached outside your home UPS unit – installed inside your home

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In addition to the specific equipment and installation described above, most homes at Tobiano will require a router to enable internet and phone services throughout the home.

Router Recommendations (required for internet and phone service):

Belkin Wireless N 4-Port Switch - $49.00 (may not extend throughout the home)Linksys Wireless-NGigabit Router WRT310N - $159.00

(recommended by TCI technicians for best long term communication service)

TOBIANO COMMUNICATIONS INC. 145 Holloway Drive Tobiano, BC V1S 0B3 Phone: 250 434 5858 Fax: 250 434 5859 [email protected]

CUSTOMER SERVICE FORM

Customer Information

Customer Name: Customer Ph No: Mobile No:

Customer Email: Other No: Business Ph No:

Tobiano Service Address (Street, City, Province, PC):

Billing Address - if different than above (Street, City, Province, PC)

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Telecommunication services requested over the Fibre-to-the-Home Network (please circle): Internet Yes / No Telephone Yes / No Television Yes / NoDate: Customer Signature:

VOIP Phone Service is inoperable during power outages. 911 EMERGENCY SERVICES CANNOT BE CONTACTED VIA TITAN TELEPHONE SERVICE DURING POWER OUTAGES AT TOBIANO. During a power outage cell phone use may be an alternative communication method for Tobiano residents.

For TCI Office Only: Sent to Tobiano Communications Inc. Service Department

Date: __________________________________ By: ________________________________________________

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tobiano homeowner's information guide 111709

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