Service sector industry is growing in India and it contributes 57 % of total GDP (Central

Statistical Organization, India). Hospitality is one of the service sector industries which are

booming.

Presently, in all category of hotels in India around 1, 10,000 rooms are available which is

expected to increase by 100 percent by year 2015 (HVS, 2007). All global players had planned to

INTRODUCTION-

tap Indian market and big player like Starwood, Hilton Group, Westin and Accor had already

either directly invested in India or they made collaboration with any Indian company. Also IT &

ITES2 and low cost domestic airline fueled hotel industry in India.

Hospitality is all about offering warmth to someone who looks for help at a strange or unfriendly

the commercial context refers to the activity of hotels, restaurants, catering, inn, resorts or clubs

who make a vocation of treating tourists. Helped With unique efforts by government and all

other stakeholders, including hotel owners, resort managers, tour and travel operators and

employees who work in the sector, Indian hospitality industry has gained a level of acceptance

world over. It has yet to go miles for recognition as a world leader of hospitality. Many take

Indian hospitality service not for its quality of service but India being a cheap destination for

leisure tourism with unlimited tourism and untapped business prospects, in the coming year’s

Indian hospitality is seeing green pastures of growth. Availability of qualified human resources

and untapped geographical resources give great prospects to the hospitality industry. The number

of tourists coming to India is growing year after year. Likewise, internal tourism is another area

with great potentials.

Major Highlights of Hospitality Industry The Indian hotel industry, a significant stakeholder of the tourism sector, witnessed the

trickledown effect of the global crisis.

No of foreign tourist arrival in India is around 5.11 million in 2009 (Ministry of Tourism).

Foreign Tourist Arrivals in India during the Month of July 2010 were 4.52 lakh as compared

to FTAs of 4.35 lakh during the month of July 2009 and 4.32 lakh in July 2008.

Foreign Exchange earning from tourism during the month of July 2010 were Rs.5444 crore

as compared to Rs.4983 crore in July 2009 and Rs.3870 crore in July 2008.

Over 42,000 new rooms are expected to be added to current inventory across 10 cities by

end-2012.

According to an estimate, international tourist inflow in India by 2020 would be 10 million

(World Trade Organization, 2002). This makes the country one of the fastest growing tourist

destinations in the world. India accounts for 0.5% of world tourism (HVS, 2007). Strong GDP

growth, improving infrastructure, confidence in the country’s economic prospects, open sky

policy and the 'Incredible India' campaign has improved the outlook for India. This positive

outlook would increase the tourist arrival in the country. Hence hotel industry is expected to be

the major beneficiary. Even domestic tourism is gaining momentum. Rising disposable incomes,

cheaper airfares and better connectivity would continue to increase the demand for rooms. Many

international hotel chains either have or are on the lookout for setting up shop in the country.

This clearly shows that India is on the international tourism radar. The five star hotel segments

have grown the fastest during the last five years clocking a CAGR 3 of 12% (World Trade

Organization, 2002).

Indian Hotel Industry- An Overview

Economic liberalization has given a new impetus to the hospitality industry. The current gap

between supply and demand expected to widen further as the economy opens and grows

(DATAMONITOR, 2009). The country is ranked fourth among the world’s must see countries

(HVS, 2007).

The financial year 2008/09 was an unforgettable one for the Indian tourism industry with the

Mumbai terror attacks and the global economic downturn affecting the industry’s performance.

The hotel industry, too, observed an overall decline in occupancy and Revenue per Available

room (RevPAR) in most cities in India. Indian Hotels industry has successfully passed the

downturn. The recovery started in the latter half of FY'10 (October 2009) with steady increase in

the foreign tourist arrivals better than expected and completely recover in by the end peak season

(March 2010). Foreign Tourist Arrivals (FTAs) to India has grown 1.7% to 3.54 lakh for the

month of April 2010 over 3.48 lakh in April

2009. Foreign exchange earnings (FEE) during

April 2010 recorded impressive 11.3%% rise in

Indian rupee terms to Rs 4518 crore from Rs

3773 crore in April 2009. World Travel and

Tourism Council, India, data says, India ranks

18th in business travel and will be among the top

5 in this decade. The hotel and tourism industry’s

contribution to the Indian economy by way of foreign direct investments (FDI) inflows were

pegged at US$ 2.1 billion from April 2000 to March 2010, according to the Department of

Industrial Policy and Promotion (DIPP). According to industry data, India is expected to double

the number of branded hotel rooms from 100,000 now in just three years.

Indian Economy and Hotel Industry:

India’s GDP recorded a growth rate of 6.7% for the financial

year 2008-09 (Central Statistical Organization, India) after

recording growth above 9% for three consecutive years. The

economic recovery of the country can be further kept on

course by a stable political environment provided by the

Congress-led United Progressive Alliance (UPA) returning to

power through a comfortable majority in the general elections

last year. Policies of the newly elected government of

leaning towards disinvestment and infrastructure

development have helped sustain economic growth. The

increased spending on infrastructure development will

boost the tourism industry and backbone of tourism i.e. Hospitality will also grow.

Although the last year began under high inflationary pressures, there were concerns about

negative inflation towards the year end. This financial year saw low inflation levels and even

fears of deflation due to the dropping of the WPI. In its downward slide from the previous year's

all-time high of 12.38 % (August 2008), W PI for June 2009 turned negative (-1.3%) The drop in

commodity prices can benefit hotel developers, who can take advantage of cheaper construction

materials. This week period is probably the best time to make investments into the hotel sector.

Leading macroeconomic indicators GDP are correlated to the performance of the hotel industry.

However, though the hotel industry is amongst the first to be hit by a downturn, it is amongst the

slowest to recover since the spending on travel is considered as discretionary for most leisure

travelers and some business ones as well. The increased spending on infrastructure

development will boost the tourism industry and backbone of tourism i.e. Hospitality will

also grow.

The driving forceIf the country is able to sustain its economic growth especially in the service sector, it will have a

direct influence on the hotel industry. This is directly related to the incoming foreign

investments, not just in the hotels but the economy as a whole. Also equally important is the fact

that India has now discovered the power of marketing and with campaigns like Incredible India,

there are also the various large scales regional and global events like the upcoming

Commonwealth Games, Asian Games and the recent Indian Premiere League that builds interest

about the nation... Apart from these external factors there are other factors where the industry can

be given a great boost. For instance if land prices became more realistic, the process of getting

approvals and licenses to build and operate hotels are streamlined, together with strong

infrastructure development and investment and more tax/levy incentives being provided to build

hotels, it would prove very fruitful for the industry.

Performance of Tourism Sector during July 2010

Ministry of Tourism compiles monthly estimates of Foreign Tourist Arrivals (FTAs) in

India and Foreign Exchange Earnings (FEE) from tourism on the basis of data received from

major airports. Following are the important highlights, as regards these two important indicators

of tourism sector for July 2010.

Foreign Tourist Arrivals (FTAs) in India: FTAs in India during the Month of July 2010 were 4.52 lakh as compared to FTAs of

4.35 lakh during the month of July 2009 and 4.32 lakh in July 2008.

There has been a growth of 4.1 % in July 2010 over July 2009 as compared to a growth

of 0.6 % registered in July 2009 over July 2008.

The growth of 4.1 % in July 2010 is lower than the growth of 8.0 % in June 2010. But the

number of FTAs in July, 2010 increased to 4.52 lakh from 3.70 lakh in June, 2010.

FTAs during the period January-July 2010 were 30.85 lakh with a growth rate of 9.8 %,

as compared to the FTAs of 28.10 lakh and a negative growth rate of 7.6 % during

January-July 2009 over the corresponding period of 2008.

Foreign Exchange Earnings (FEE) from Tourism in Indian Rupee terms and

US $ terms

FEE from tourism during the month of July 2010 were Rs.5444 crore as compared

to Rs.4983 crore in July 2009 and Rs.3870 crore in July 2008.

The growth rate in FEE in Rupee terms in July 2010 over July 2009 was 9.3 % as

compared to growth rate of 28.8 % in July 2009 over July 2008.

FEE during the period January-July 2010 were Rs.36817 crore with a growth rate

of 24.1 %, as compared to FEE of Rs.29676 crore with a negative growth of 0.1

% during January -July 2009 over the corresponding period of 2008.

FEE in US$ terms during the month of July 2010 were US$ 1163 million as

compared to FEE of US$ 1028 million during the month of July 2009 and US$

904 million in July 2008.

The growth rate in FEE in US$ terms in July 2010 over July 2009 was 13.1 %.

FEE during the period January-July 2010 were US$ 8005 million with a growth

rate of 32.6 % as compared to FEE of US$ 6035 million with a negative growth

of 17.2 % during January - July 2009 over the corresponding period of 2008.

Progress of “Tourist Visa on Arrival” (VoA) Scheme: January – July, 2010As a facilitative measure to attract more foreign tourists to India, Government has launched a

Scheme of “Visa on Arrival” (VoA) from January 2010 for citizens of five countries, viz.

Finland, Japan, Luxembourg, New Zealand and Singapore, visiting India for tourism purposes.

During the period January-July 2010, total number of VoAs issued under this Scheme

was 3516.

The number of visas issued under this scheme, during January-July 2010 for nationals of

the five countries were Singapore (1164), New Zealand (856), Finland (847), Japan (625)

and Luxembourg (24).

Total number of VoAs issued during July, 2010 were 365 with country wise breakup as

Finland (45), Japan (104), New Zealand (88), Singapore (124) and Luxemburg (4).

During the seven month period of January–July, 2010, the maximum number of VoAs

were issued at Delhi airport (1838), followed by Mumbai (769), Chennai (727) and

Kolkata (182).

Key Parameter to Measure Hotel Industry Health-Three key parameter in measuring industry health like Occupancy rate, Average Room Rate

(ARR) and Revenue per Available Room (RevPAR) are showing improving signs(Source: HVS

Hotel in India)

Revenue per Available Room

(RevPAR) A performance metric in the hotel

industry, which is calculated by

multiplying a hotel's average daily room

rate (ADR) by its occupancy rate. It may

also be calculated by dividing a hotel's

total guestroom revenue by the room

count and the number of days in the

period being measured. The reason for downturn in 2008-09 is global downturn and Mumbai

attack but the tourist arrival rate shows that in 2010 will improve the condition.

Occupancy Level of Different Category of Hotels in India:

Average Room Rate of Different Category of Hotel

Trend and opportunity of Indian Hotel

Hotel- Definition

Commercial establishment providing lodging, meals, and other guest services. (Business Dictionary.com)

A hotel is an establishment that provides lodging, usually on a short-term basis.

Type of Hotel:

Source: Ministry of Tourism

HOTEL- Meaning, Classification, Analysis

A description about Classification

Category Typical Location Target Customers 5 star Deluxe Restricted to the 4th largest metro

areas and other major cities Foreign business and leisure travelers, senior biz executives and senior govt. officials

3 star & 4 star Located in major cities as well as tourist destinations

Middle level biz executive and leisure travelers

One star & 2 star

Located in major cities as well as tourist destinations

Domestic tourists

Heritage It comprises of odd places, forts ,residences converted in to hotels,Eg.Jaipur,Mysore

Primarily foreign leisure travelers

As per the Travel and Tourism Competitiveness Report 2009 by the World Economic Forum, India is ranked 11th in the Asia Pacific region and 62nd overall, moving up three places on the list of the world's attractive destinations. It is ranked the 14th best tourist destination for its natural resources and 24th for its cultural resources, with many World Heritage sites, both natural and cultural, rich fauna, and strong creative industries in the country. India also bagged 37th rank for its air transport network. The India travel and tourism industry ranked 5th in the long-term (10-year) growth and is expected to be the second largest employer in the world by 2019.

S

W

O

TAnalysis

Of

Hotel

Industry

Strengths

Variety of Hotels in India

International players in the market such as

Taj and Oberoi & International Chains

Cheap manpower cost

A readymade tourist destination with the

resources

Natural and cultural diversity

Government support

Weaknesses

The cost of land in India is high at 50% of total project cost as against 15% abroad.

High tax structure in the industry makes the industry worse off than it’s international.

SUPPLY GAP- Only 97,000 hotel rooms are available in India today.

Limited value added services

Poor support infrastructure

Susceptible to political events.

Opportunities

Demand between the national and the

inbound tourists can be easily managed due

to difference in the period of holidays.

In the long-term the hotel industry in India

has latent potential for growth.

Unique experience in heritage hotels.

Rising income level of domestic and

international tourist.

Globalization and Liberalization of business

houses that increase business tourism in

India.

Common Wealth Games

Software services sector pushing the Indian

economy skywards, more and more IT

professionals are flocking to Indian metro

cities

Hotels in India' has a shortage of 150,000

rooms fueling hotel room rates across India.

 Banking on the government’s initiative of

upgrading and expanding the country’s

infrastructure like airports, national

highways etc, and the tourism and

hospitality industry is bound to get a bounce

in its growth.

The government has allowed 100 per cent

foreign investment under the automatic

route in the hotel and tourism related

industry.

The Government of India has announced a

scheme of granting Tourist Visa on Arrival

(T-VoA) for the citizens of Finland, Japan,

Luxembourg, New Zealand and Singapore.

The scheme is valid for citizens of the above

mentioned countries planning to visit India

on single entry strictly for the purpose of

tourism and for a short period of up to a

maximum of 30 days

The tourism master plan, the first for

Karnataka, envisages initiatives to attract

private investment ranging from US$ 2.2

billion to US$ 4.4 billion in the next three to

five years. The plan is prepared based on the

Vision 2020 document prepared and adopted

by the Karnataka State Planning Board. The

state government aims to generate 200,000

jobs in the tourism sector in the next five

years. The master plan is aimed at making

Karnataka the number one destination for

tourism in the country by 2020, according to

Mr G Janardhan Reddy, Minister for

Tourism and Infrastructure Development

Growing popularity of medical tourism in

India.

Threats

Guest houses replace the hotels.

Political turbulence in the area reduces tourist traffic and thus the business of the hotels

Changing trends in the west demand similar changes in India

The economic conditions of a country have a direct impact on the earnings in hotel industry.

 Lack of training man power in the hotel industry.

Fluctuations in international tourist arrivals.

Increasing competition among international

tourism destination.

global economic slowdown

terrorist attacks at Mumbai

Swine flu 

Volcanic eruption in Iceland

In India, Opportunity of hotel industry is very huge. It calles for right marketing strategy and

govt support. India, as tourist destination, is very popular.

The hotel industry is dependent on tourism and travel industries, and together they constitute the

hospitality industry. The demand variation in the hotel industry depends on various factors like

the economy, socio-political conditions, government regulations, business cycle, weather and

seasonal changes, festivals etc. The hotel service is a perishable service with a fixed or limited

supply. It is characterized by high investment and low variable costs.

Pricing, promotion, place, process, people and physical evidence, all have to be handled with

discretion and innovativeness. The recent trends in the hotel industry owing to the technological

developments and the changing demographics have had a major impact on the way hoteliers

conduct their business. The Indian hotel industry has also come of age and is ready to set new

standards in customer service.

Marketing Mix for Hotel Industry………

The above chart shows you the possible marketing mix for a hotel Industry. To meet the global

standards and customer expectations, service providers in the hotel industry have to adopt

technological developments. They also have to be customer-oriented in their approach if they

have to withstand the competition in the market, which has further increased with the entry of

global players. Marketers have to adopt the marketing mix elements to suit their marketing

needs. For example, the product should carry more augmented services to differentiate itself

from other service packages in the market.

ProductRoom and leaisure servicesFoods Saloon and SpaAmenitiesBrand nameQualitySafetyother value added servicesPriceRoom Charges Discount offerseasonal FairDuties and texesspecial packagePrice flexibilityPrice discriminationPricing strategy (skim, penetration, etc.)PlaceLocation Market coverage Safe and convenient locationsEasily reachable and associated with marketTransportation FacilityNear to Acciliary organization, such as Hospital, market, banks etc.PromotionPromotional strategy (push, pull, etc.)AdvertisingPublic relations & publicityTravel Agents commissionHoardingsSponsoring of EventsAdvertisements in Travel GuidesWord of MouthViral Marketing