to integrating e-business applications with back-office systems axis 2001 spring conference bill...

To

Integrating e-business Integrating e-business applications with back-office applications with back-office

systemssystems

Axis 2001 Spring Conference

Bill Bentley, AG SolutionsChris Hill, BEA Systems

24th April 2001

AgendaAgenda

1 Introductions

Evolution of integration2

Case Study4

Integration issues3

BEA Systems Products5A typical route-map6

7 Questions & close

Introductions - AG SolutionsIntroductions - AG Solutions

• Formed in 1995

• Joint venture between and

• Objectives:– preserve core systems development capability

– develop professional career paths for existing staff

– grow company through external business generation

• Very large BGT development and integration projects completed during 1995 - 1998

• Strategic re-alignment for accelerated growth in 2001

Introductions - BEA SystemsIntroductions - BEA Systems

• BEA is the fastest software company in history to reach the $1-billion annual revenue run rate. 21 straight quarters of record revenue

• BEA WebLogic® Server is the world's #1 Java application server, according to market assessments by analyst firms Giga, IDC and Gartner.

• BEA has more than 9400 customers and over 1,500 partners

• BEA is one of the ten highest valued software companies in the world.

AG Solutions and BEA in PartnershipAG Solutions and BEA in Partnership

• AG Solutions and BEA Systems have recently signed a

partnership agreement

• The partnership will develop e-solutions for customers

• It will leverage the strengths of BEA’s product

portfolio and AG Solutions’ integration expertise,

especially in the VME marketplace

• AG Solutions continues to grow its team of BEA

product experts

AgendaAgenda

1 Introductions


Case Study4

Integration issues3


7 Questions & close

Systems Integration EvolutionSystems Integration Evolution

Business IntelligenceBusiness Intelligence

IINNTTEEGGRRAATTIIOONN

Back OfficeBack Office

TradingTradingPartnersPartners

EmployeesEmployees

ConsumersConsumers

ExtendedExtendedFunctionsFunctions

EEXXTTEENNSSIIOONN

Front OfficeFront Office

Systems Integration EvolutionSystems Integration Evolution

Business IntelligenceBusiness Intelligence

TradingTradingPartnersPartners

EmployeesEmployees


EEXXTTEENNSSIIOONN

EEXXTTEENNSSIIOONN




ConsumersConsumers

CustomerCustomerRelationshipRelationshipManagementManagement

SalesManagement

Marketing

Customer Care

Core Functions

Finance & Administration

Manufacturing / Distribution

Human Resources

Supply / Service Chain ManagementSupply / Service Chain Management

Distribution and Fulfillment

Collaborative Design

Planning andForecasting

Procurement

Customer Care

Sales Support

Marketing &On-Line Sales

e.Business

Customer Relationship Management

Value Chain

AgendaAgenda

1 Introductions


Case Study4

Integration issues3


7 Questions & close

Some Common e-Business IssuesSome Common e-Business Issues

• Business imperatives have led to a mixture of often unconnected e-business implementations

(only 7% of UK e-business solutions are fully integrated with back office

systems - Cranfield ISRC, Q4 2000)

• Different interaction channels (e.g. telephony, internet, email) have been implemented independently

• Greatest benefits can only be realised through system and process integration

• Integration with legacy back office systems often seen as too slow and as difficult or impossible

Traditional Integration IssuesTraditional Integration Issues

• Numerous point-to-point interfaces created over time

• Interfaces to back office systems are often batch-based or are not robust

• Large percentage of IT staff time spent on maintenance of interfaces

• Integration framework projects difficult to cost justify and seen as taking too long

• Many vendors with plausible claims - who to trust ?

• How to handle uncertainty of demand for e-business

Traditional Integration IssuesTraditional Integration Issues

• Numerous point-to-point interfaces created over time

• Interfaces to back office systems are often batch-based or are not robust

• Large percentage of IT staff time spent on maintenance of interfaces

• Integration framework projects difficult to cost justify and seen as taking too long

• Many vendors with plausible claims - who to trust ?

• How to handle uncertainty of demand for e-businessHow do you im

plement e-business i

ntegration

without creating the same issues?

AgendaAgenda

1 Introductions


Case Study4

Integration issues3


7 Questions & close

An AG Solutions Case StudyAn AG Solutions Case Study

British Gas Trading• One of the largest VME/IDMSX databases:

– 19 million accounts

– 10 billion data items

– 4 million transactions per day

– 7,000 users

• Needed to move from an account to a customer focus

• Business processes needed improving and automating

• Catering for e-Business

Creating a Customer FocusCreating a Customer Focus

CISCISCISCIS


Gas Supply Mgt.Gas Supply Mgt.

Gas BillingGas Billing

Electricity BillingElectricity Billing

Payment ProcessingPayment Processing

MeteringMetering

Electricity Supply MgmtElectricity Supply Mgmt

Output ManagementOutput Management

Finance & HRFinance & HR

TXB

Access to the CIS via published interfaces defined

in business process terms

Customer ContactCustomer Contact

Inter-operation with other systems whilst maintaining

Transaction Processing performance(Tuxedo, MTS & TPMS)






MeteringMetering




Direct integration of external processesDirect integration of external processes






MeteringMetering




Change !

Issues created by system changesIssues created by system changes

TradingTrading PartnersPartners

ConsumersConsumers

Business Intelligence / Data Access SolutionBusiness Intelligence / Data Access Solution


EEXXTTEENNSSIIOONN


Summary of initial implementationSummary of initial implementation







MeteringMetering




Customer ServiceCustomer Service

SalesSales

MarketingMarketing

Debt ManagementDebt Management

Industrial & Commercial

Residential

Metering Agencies

Payment Agencies

BACS

Debt Recovery Agencies

Banks

Courts

Transco

ElectricityPool & N/W

SalesSales SystemSystem

Customer Contact System (Oracle)Customer Contact System (Oracle)


Customer Information SystemCustomer Information System

Tra

nsa

ctio

n P

roce

ssin

g A

PI

(Tu

xed

o)T

ran

sact

ion

Pro

cess

ing

AP

I (T

uxe

do)

Improved integration and e-UtilityImproved integration and e-Utility

TradingTrading PartnersPartners

ConsumersConsumers

Business Intelligence / Data Access SolutionBusiness Intelligence / Data Access Solution


EEXXTTEENNSSIIOONN








MeteringMetering




Customer ServiceCustomer Service

SalesSales

MarketingMarketing

Debt ManagementDebt Management

Industrial & Commercial

Residential

Metering Agencies

Payment Agencies

BACS

Debt Recovery Agencies

Banks

Courts

Transco

ElectricityPool & N/W

SalesSales SystemSystem

Customer Contact System (Oracle)Customer Contact System (Oracle)


Customer Information SystemCustomer Information System

Tra

nsa

ctio

n P

roce

ssin

g A

PI

(Tu

xed

o)T

ran

sact

ion

Pro

cess

ing

AP

I (T

uxe

do)

Ap

pli

cati

on S

erve

r (B

EA

Web

Log

ic)

Ap

pli

cati

on S

erve

r (B

EA

Web

Log

ic) ConsumersConsumers

Web

Ser

ver

(I-P

lan

et)

Web

Ser

ver

(I-P

lan

et)

Customer Enquiry'sCustomer Enquiry's

Meter ReadingMeter Reading

Bill PresentmentBill Presentment

Payment CollectionPayment Collection

Product PromotionProduct Promotion

Using Middleware to Effect IntegrationUsing Middleware to Effect Integration

TransportLayer

WebApplication

VME

WebSite

Business Process Services

Unix

Defined Data Objects

OtherCalling

Applications

Tuxedo

Java on WLS I-Planet

AgendaAgenda

1 Introductions


Case Study4

Integration issues3


7 Questions & close

Services Route-MapServices Route-Map

InitialEvaluation

System Architecture&

Functional DesignBuild, Integrate, Test, Implement

Initial EvaluationInitial Evaluation

Initial Evaluation determines :

• Back-end and front end physical & technical architecture• Functional and non functional considerations• Possible technology options for middle layer

System Architecture & Functional System Architecture & Functional DesignDesign

System Architecture & Functional Design determine :

• The physical architecture for the interface• The functional design for the required ‘services’.

• The proposed development approach and deliverable definitions.

• Detailed plans for the development

Build, Integrate, Test & ImplementBuild, Integrate, Test & Implement

BITI delivers :

• Installation & configuration of interface software• Development and testing of data / process services• End to end testing• Implementation

AgendaAgenda

1 Introductions


Case Study4

Integration issues3


7 Questions & close

to integrating e-business applications with back-office systems axis 2001 spring conference bill...

Documents

ebusiness integration

uk ebusiness solutions

integration projects

unconnected ebusiness

partnershipag solutions

core systems development

vme marketplaceag solutions

introductions bea systemsbea