to ensure best-in-class service - tracc value chain ... · tracc follows an integrative improvement...
TRANSCRIPT
To become truly world class, ALL your support functions need to implement best practice.
Transactional Excellence
TRANSACTIONAL SERVICES BEST PRACTICESBE S T- I N - C L A S S S E R V I C E D E L I V E R Y e x c e e d s c u s to m e r e x p e c t a t i o n s w i t h h i g h va l u e s e r v i c e s a t o p t i m a l c o s t.
WHAT DO YOU NEED TO
IMPROVETO ENSURE BEST-IN-CLASS
SERVICEDELIVERY?
www.traccsolution.com
[email protected] |1| www.traccsolution.com
The Transactional Excellence TRACC enables you to achieve clearly defined service levels and improved delivery by applying the principles of Lean and process improvement to the high-volume transactional areas of your business. It applies basic planning tools that help smooth demand and create customer pull. And it helps anticipate and meet customer needs with lower overall resource requirements.
The Transactional Excellence TRACC enables … 9 Exceptional service delivery and cohesion across
multiple channels 9 Customer value through Lean processes and
standardised workflow procedures 9 Clear performance indicators and targets to be set
(delivery, quality and cost) 9 Visual management of performance, facilitating quick
decision-making 9 Entrenched value-stream mapping, reducing waste in
the flow of services and products 9 Teamwork, management and leadership skills –
continuously updated 9 Problem-solving and continuous performance
improvement
Cost and cash KPIs this best practice will improve:• Revenue
• Margin/Profit
• Transactional costs
TRANSACTIONAL EXCELLENCE TRACC
IS THIS SOLUTION FOR YOU?You need to optimise the workflow of your transactional processes to meet customer requirements. You need to improve the planning and scheduling of your transactional processes for efficient value delivery. And you need to involve all your administrative staff in improving their own processes in order to ensure your organisation’s wider improvement initiatives are a success.
Achieving excellence in customer service standards and delivery
BEST PRACTICESINCLUDE
Transactional service excellence embeds a culture of operational excellence throughout your support functions to facilitate organisation-wide performance improvement initiatives. It enables functional cohesion and cooperation, and a clear view of all processes to drive performance and customer value.
INSIDE THIS SOLUTIONThe TRACC Transactional Services Best Practices help you to improve processes, embed Lean in the high-volume transactional areas of your business, and ensure your people understand your customers’ requirements so that customer satisfaction consistently improves.
TRANSACTIONAL SERVICES BEST PRACTICES
[email protected] |2| www.traccsolution.com
The TRACC Transactional Services Best Practices are available in English. Translations are available on request.
Together these best practices enable your people to secure alignment and cooperation across functions and departments, build and support the human capital that is necessary to reach world class, and manage the journey in a manner which keeps everyone engaged.
PLUS TRACC’S THREE CORE IMPROVEMENT STRATEGY AND ENABLEMENT BEST PRACTICES
TransactionalExcellence
Leading andManaging Change
Value ChainAlignment
Human Capital
The TRACC Value Chain improVement Solution
TRACC follows an integrative improvement approach. Integrative improvement is the new approach to sustainable continuous
improvement. Without this approach, performance improvement methodologies such as Lean, Six Sigma and Supply Chain
Optimisation are not sustainable. Integrative, in the sense of continuous improvement, must relate to each and every part of your
organisation — including its people, processes and systems.
With TRACC, your people own the improvement process and can apply it across multiple operations, cultures and languages —
simultaneously. Never before has it been possible to collapse all your improvement projects across your entire value chain into
one solution which engages all your people in your improvement strategy.
To achieve accelerated business performance improvement that is both notable and sustainable, and to continuously increase
value, you need to improve everything and enable everyone across your PLAN, SOURCE, MAKE, and DELIVER processes.
TRACC provides the following solutions for your business ...
TRACC IMPROVEMENT STRATEGY AND ENABLEMENT BEST PRACTICES
TRACC OPERATIONS BEST PRACTICES
TRACC LOGISTICS BEST PRACTICES
TRACC SOURCING BEST PRACTICES
TRACC TRANSACTIONAL SERVICES BEST PRACTICES
TRACC PLANNING BEST PRACTICES
You need to balance the interaction between demand needs and supply capability. You need a solution that enables your people to secure alignment and cooperation across functions and departments, and builds and supports the human capital that is necessary to reach world class. [3 best practices]
You need to improve operational efficiency and cut costs without reducing value. You need a solution that standardises and integrates best practice, and enables your people to implement efficiency improvement simultaneously across multiple plants.[13 best practices]
You need to manage complex data, compliance and risk across increasingly global, multi-tier supply chains. You need a solution that helps you reduce the total cost of ownership (TCO) and enables your people to deliver to supply chain KPIs. [4 best practices]
You need to guarantee both planned production that meets forecast demand and the availability of the appropriate amount of raw materials and goods for planned production runs. You need a solution that builds a more agile, flexible and responsive supply chain with an integrated and structured approach to planning.[7 best practices]
Your processes are misaligned and there are activities in your warehouses and across transportation that compromise the management and delivery of your products. You need a solution that organises and coordinates all activities regarding the receiving, storage, preparation and distribution of your products to be on time and delivered in full. [5 best practices]
You need to ensure a high level of transactional service in order to increase profit margins, attract new customers and retain existing ones. You need a solution that improves processes, and embeds Lean in the high-volume transactional areas of your business.[4 best practices]
[email protected] |3| www.traccsolution.com
TRACC UNIQUE?
TRACC is the only solution that provides an integrative improvement system
that delivers sustainable business improvement results through best practice
and work process improvement. It also creates a culture that enables your
people to drive up operational effectiveness and efficiency, maximising value
to your customers.
WHATMAKES
SYSTEMTRACC PlatformTRACC’s Integrative Improvement System provides a secure online platform (digiTRACC) and application that enables you to assess your organisation’s practice gaps, maps out the recommended sequence of best practice and process improvement steps, and provides the work packages to action these improvement steps.
TRACC ReaderThe system includes an application for tablets (iPad and Android) and Windows PC that provides TRACC users with easy, mobile and electronic access to the TRACC best practice steps, shared learning and resources.
TRACC TrainingThe TRACC platform includes training programmes and materials designed to be customised and delivered by internal trainers. The training methodology enables companies to be competitive by unlocking the inherent capabilities of employees at all levels.
TRACC eLearning CogsThe TRACC Solution provides online learning with overviews of each best practice, to ensure newcomers or latecomers to the process are given the opportunity to accelerate their understanding of each practice and work process improvement.
SUPPORTTRACC System SupportTo ensure rapid deployment, TRACC provides secure online platform set-up and virtual training. As part of the secure platform set-up, various user groups are created for your organisation. This enables your business to control access rights such as creating and conducting assessments, viewing specific business areas, and system administration.
TRACC CommunityThe TRACC online community of best practice provides a mechanism for TRACC users to see photographic examples of what good looks like. This support service also provides peer networking and discussion forums for shared learning.
TRACC EventsTRACC events are hosted all around the world, attracting thousands of people to collaborate and innovate around business performance improvement. These events are designed to foster collaboration and networking in order to maximise the opportunity for leaders and industry experts to learn from each other’s business improvement programmes, experiences and insights.
SERVICESTRACC Trusted AdvisorsTRACC Trusted Advisors walk every step of the way with your internal implementation and training teams, guiding them through the process, and coaching and training them on how to implement TRACC, build capability, achieve your improvement strategy and sustain the improvements.
Improve Everything Enable Everyone
TRACC
TRACCSYSTEM , SERVICES AND SUPPORT
The TRACC Integrative Improvement System allows you to:
ASSESS your best practice and identify opportunities and losses
PLAN your step-by-step performance improvement process
TRACK your progress and benchmark your operations MANAGE your implementation plan against a proven
improvement methodology SHARE best practice and build internal capability
[email protected] |4| www.traccsolution.com
Provided by
Think green. Think before you print.
Find out how thiS Solution workS in your induStry:
[email protected] | www.traccsolution.com
If you are already a TRACC user pleasecontact your TRACC account manager
Africa/Middle East ...... +27-21-555-3610Australasia .................. +61-75-577-4005
Copyright © 2013 CCI (Pty) Ltd All rights reserved TRACC, its logo, and Integrative Improvement System are trademarks of CCI.
Asia Pacific:China .......................... +86-21-3382-1651South East Asia ........... +65-6866-3300
Europe ........................ +44-207-321-3902Latin America .............. +52-33-3002-4023North America ............ +1-949-679-2960
Our reputation for building competitive capability is reinforced by our ability to enable our
clients’ global workforce. Our focus on value-based solutions for our clients brings about
process and practice improvements, efficiency gains and also substantial bottom line growth.
We have delivered sustainable results for over 25 years, in 70 countries, 14 languages, and
across more than 2000 operations.
ONESOLUTION TO ACHIEVE YOUR IMPROVEMENT STRATEGY CCI The People
Behind TRACCTRACC