to e- or not to be
DESCRIPTION
Prezentacja z konferencji Post Expo na temat Paczkomatów 24/7, e-commerce i social-commerceTRANSCRIPT
Post-Expo 2010, Copenhagen, 6-8 October 2010
To e- or not to be ?
Introduction
Postal trends
E-commerce
easyPack 24/7
E-services
To e- or not to beInPost's solutions for securing incomes growth
Marcin Bosacki
Business Development Manager
Post-Expo 2010, Copenhagen, 6-8 October 2010
Introduction to
Integer.pl Capital Group
Distribution of
unaddressed mailmarket leader in
distribution for supermarket
chains
Postal services
largest alternative postal
operator in Poland
Financial and insurance
services
Offer for business and
individuals
Distribution of UDM in
UkraineServices in over 300 cities
Automated parcel
terminals
Sending and collecting
parcels 24/ 7
Logistics services
logistics support to Group’s
subsidiaries
MVNO operator
Services for Carrefour Mova
New services in Autumn 2010
InFlavo
Internet shops on
Listening to customer needs and observing
market trends
Post-Expo 2010, Copenhagen, 6-8 October 2010
Profitable and growing business
Results (in
thousand PLN)2005 2006 2007 2008 2009 H1 2010
Net income from
sales31 507 44 778 62 123 94 945 139 866 94 680
Operating costs 29 215 43 029 58 897 91 045 129 843 87 290
EBIT 2 303 1 826 3 533 8 505 13 206 12 090
Net profit 1 921 1 584 2 751 6 481 10 233 7 390
Post-Expo 2010, Copenhagen, 6-8 October 2010
Postal trends
Social mail
Transactional
Direct Mail
Parcels
Less mail is being sent
Post-Expo 2010, Copenhagen, 6-8 October 2010
Postal market in Europe
Decline in mail volume by ~5% yearly
Electronic substitution (emails, e-documents)
Technology improvements
Market liberalisation
Better access to Internet
Growing importance of e-commerce
New generation of users - social media
Post-Expo 2010, Copenhagen, 6-8 October 2010
E-commerce
Only a few countries with internet penetration above 15%
Internet penetration in 1998
Post-Expo 2010, Copenhagen, 6-8 October 2010
Many countries with internet penetration above 30%
Some European countries with 70% plus
Internet penetration in 2008
Post-Expo 2010, Copenhagen, 6-8 October 2010
Increasing role of e-commerce globally
25.6% of world population
with access to Internet
IMRWorld
Double growth in online
retailing % of total (3.2% in
2009 to 7.4% in 2011)
PayPal UK Online Retail Report
36% growth in e-commerce in
Poland in 2009
Sklepy24.pl
Post-Expo 2010, Copenhagen, 6-8 October 2010
Business Concerns
„We need proconsumers solution. We
need to comunicate in direct, innovative
way with. Limiting their engagemant and
maximizing amount of satisfacted users”
„How we can cut our „Last Mile” costs? How
we can offer 24/7 parcel service? Can we
track & trace it?
„We need invest out assets but solution
should be valuable and offer best ROI”
Post-Expo 2010, Copenhagen, 6-8 October 2010
Business Concerns
„Most important for me and other my
peers is fast delivery time, on time
delivery and cheap price”
„Reasons to change the operator are
lower prices and better convenience in
picking up the parcels (opening hours and
Point of Sales localizations)”
SIMON KUCHER & PARTNERS
Interviews with customers and e-
shops , January / February 2008
Post-Expo 2010, Copenhagen, 6-8 October 2010
easyPack 24/7
Sending & reciving parcels
Cash On Delivery
Passing the goods through
Paying bills
On screen Advertising
Selling goods
B2B logistics
Accessibility- 24 hours a day 7 days a week
Deliveries within 2 working days (~24h)
Safety solution
Dedicated software with
high flexibility
Post-Expo 2010, Copenhagen, 6-8 October 2010
1 = 10
Post-Expo 2010, Copenhagen, 6-8 October 2010
easyPack 24/7 - statistics
96,7% delivered day after
posting
38,4% of parcels collected
between 18:00 – 9:00
50% of parcels collected within 6
hours after leaving it in the
machine
* Source: InPost, data from October ’09 – August ‘10
Post-Expo 2010, Copenhagen, 6-8 October 2010
easyPack 24/7 – year ago and now
Start – June 2009
100 machines – 28 cities
3 largest e-shops in their segments
(Intymna.pl, Komputronik.pl,
Merlin.pl)
Insurance up to 5.000 PLN
Parcel collection
Currently – September 2010
100 machines – 28 cities
300 machines in 71 cities
800 e-shops
Paneuropean clients: AVON, Allegro
Insurance up to 20.000 PLN
Parcel collection
Postage directly in the machines
Cash on delivery
Post-Expo 2010, Copenhagen, 6-8 October 2010
450 machines by end of 2010
1000 machines by end of 2011
Avatar case study
Option to pick up parcels withing 60 minutes from the order
Online sale and instant parcel pick up
More can be found on http://www.integer.pl/biuroPrasowe/avatar_has_conquered_paczkomaty_24_7_machines,263.html
Post-Expo 2010, Copenhagen, 6-8 October 2010
Visit our booth at 3142
Check how quick can you pick up a
parcel
Become a new Formula 1 driver!
Check how fast are you!
Post-Expo 2010, Copenhagen, 6-8 October 2010
Visit us on booth 3142
E-services @ InPost
Listening to customer needs and
observing market trends
Hybrid MailE-invoicing and Mobile
Payments
MVNO
Paczkomaty 24/7
E-shops on
Post-Expo 2010, Copenhagen, 6-8 October 2010
Social Media
phenomen
Post-Expo 2010, Copenhagen, 6-8 October 2010
Heavy users of FB spend more money on internet
Heavy users of Internet spend on
average 40 USD more on e-
commerce (comScore, 05.2010)
56% of Facebook users purchased
something online (ForeSee
Results, 02.2010)
Facebook – 3rd largest country on
Earth (>500 million users)
Post-Expo 2010, Copenhagen, 6-8 October 2010
Social Shopping
Post-Expo 2010, Copenhagen, 6-8 October 2010
Growing role of social shopping ?
Social shopping links both
online shopping and social
media
Purchasing decisions based on
recommendations
Grouping sales – latest trend
Post-Expo 2010, Copenhagen, 6-8 October 2010
70% consumers have better opinion on company or brand after direct
interaction via new media
64% consumers have betrer opinion on brands who uses social media
Social commerce can boost
parcels shipments!
Post-Expo 2010, Copenhagen, 6-8 October 2010
Friendly Shopping on Facebook
Answer to the growing role of
Complete application to have
internet store on Facebook
Integrated with payments and
delivery options
Post-Expo 2010, Copenhagen, 6-8 October 2010
To e- !
Post-Expo 2010, Copenhagen, 6-8 October 2010