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Post-Expo 2010, Copenhagen, 6-8 October 2010 To e- or not to be ?

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Prezentacja z konferencji Post Expo na temat Paczkomatów 24/7, e-commerce i social-commerce

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Page 1: To e- or not to be

Post-Expo 2010, Copenhagen, 6-8 October 2010

To e- or not to be ?

Page 2: To e- or not to be

Introduction

Postal trends

E-commerce

easyPack 24/7

E-services

To e- or not to beInPost's solutions for securing incomes growth

Marcin Bosacki

Business Development Manager

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 3: To e- or not to be

Introduction to

Integer.pl Capital Group

Page 4: To e- or not to be

Distribution of

unaddressed mailmarket leader in

distribution for supermarket

chains

Postal services

largest alternative postal

operator in Poland

Financial and insurance

services

Offer for business and

individuals

Distribution of UDM in

UkraineServices in over 300 cities

Automated parcel

terminals

Sending and collecting

parcels 24/ 7

Logistics services

logistics support to Group’s

subsidiaries

MVNO operator

Services for Carrefour Mova

New services in Autumn 2010

InFlavo

Internet shops on

Facebook

Listening to customer needs and observing

market trends

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 5: To e- or not to be

Profitable and growing business

Results (in

thousand PLN)2005 2006 2007 2008 2009 H1 2010

Net income from

sales31 507 44 778 62 123 94 945 139 866 94 680

Operating costs 29 215 43 029 58 897 91 045 129 843 87 290

EBIT 2 303 1 826 3 533 8 505 13 206 12 090

Net profit 1 921 1 584 2 751 6 481 10 233 7 390

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 6: To e- or not to be

Postal trends

Page 7: To e- or not to be

Social mail

Transactional

mail

Direct Mail

Parcels

Less mail is being sent

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 8: To e- or not to be

Postal market in Europe

Decline in mail volume by ~5% yearly

Electronic substitution (emails, e-documents)

Technology improvements

Market liberalisation

Better access to Internet

Growing importance of e-commerce

New generation of users - social media

Post-Expo 2010, Copenhagen, 6-8 October 2010

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E-commerce

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Only a few countries with internet penetration above 15%

Internet penetration in 1998

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 11: To e- or not to be

Many countries with internet penetration above 30%

Some European countries with 70% plus

Internet penetration in 2008

Post-Expo 2010, Copenhagen, 6-8 October 2010

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Increasing role of e-commerce globally

25.6% of world population

with access to Internet

IMRWorld

Double growth in online

retailing % of total (3.2% in

2009 to 7.4% in 2011)

PayPal UK Online Retail Report

36% growth in e-commerce in

Poland in 2009

Sklepy24.pl

Post-Expo 2010, Copenhagen, 6-8 October 2010

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Page 14: To e- or not to be

Business Concerns

„We need proconsumers solution. We

need to comunicate in direct, innovative

way with. Limiting their engagemant and

maximizing amount of satisfacted users”

„How we can cut our „Last Mile” costs? How

we can offer 24/7 parcel service? Can we

track & trace it?

„We need invest out assets but solution

should be valuable and offer best ROI”

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 15: To e- or not to be

Business Concerns

„Most important for me and other my

peers is fast delivery time, on time

delivery and cheap price”

„Reasons to change the operator are

lower prices and better convenience in

picking up the parcels (opening hours and

Point of Sales localizations)”

SIMON KUCHER & PARTNERS

Interviews with customers and e-

shops , January / February 2008

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 16: To e- or not to be

easyPack 24/7

Sending & reciving parcels

Cash On Delivery

Passing the goods through

Paying bills

On screen Advertising

Selling goods

B2B logistics

Accessibility- 24 hours a day 7 days a week

Deliveries within 2 working days (~24h)

Safety solution

Dedicated software with

high flexibility

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 17: To e- or not to be

1 = 10

Post-Expo 2010, Copenhagen, 6-8 October 2010

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easyPack 24/7 - statistics

96,7% delivered day after

posting

38,4% of parcels collected

between 18:00 – 9:00

50% of parcels collected within 6

hours after leaving it in the

machine

* Source: InPost, data from October ’09 – August ‘10

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 19: To e- or not to be

easyPack 24/7 – year ago and now

Start – June 2009

100 machines – 28 cities

3 largest e-shops in their segments

(Intymna.pl, Komputronik.pl,

Merlin.pl)

Insurance up to 5.000 PLN

Parcel collection

Currently – September 2010

100 machines – 28 cities

300 machines in 71 cities

800 e-shops

Paneuropean clients: AVON, Allegro

Insurance up to 20.000 PLN

Parcel collection

Postage directly in the machines

Cash on delivery

Post-Expo 2010, Copenhagen, 6-8 October 2010

450 machines by end of 2010

1000 machines by end of 2011

Page 20: To e- or not to be

Avatar case study

Option to pick up parcels withing 60 minutes from the order

Online sale and instant parcel pick up

More can be found on http://www.integer.pl/biuroPrasowe/avatar_has_conquered_paczkomaty_24_7_machines,263.html

Post-Expo 2010, Copenhagen, 6-8 October 2010

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Visit our booth at 3142

Check how quick can you pick up a

parcel

Become a new Formula 1 driver!

Check how fast are you!

Post-Expo 2010, Copenhagen, 6-8 October 2010

Visit us on booth 3142

Page 23: To e- or not to be

E-services @ InPost

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Listening to customer needs and

observing market trends

Hybrid MailE-invoicing and Mobile

Payments

MVNO

Paczkomaty 24/7

E-shops on

Facebook

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 25: To e- or not to be

Social Media

phenomen

Post-Expo 2010, Copenhagen, 6-8 October 2010

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Heavy users of FB spend more money on internet

Heavy users of Internet spend on

average 40 USD more on e-

commerce (comScore, 05.2010)

56% of Facebook users purchased

something online (ForeSee

Results, 02.2010)

Facebook – 3rd largest country on

Earth (>500 million users)

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 27: To e- or not to be

Social Shopping

Post-Expo 2010, Copenhagen, 6-8 October 2010

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Growing role of social shopping ?

Social shopping links both

online shopping and social

media

Purchasing decisions based on

recommendations

Grouping sales – latest trend

Post-Expo 2010, Copenhagen, 6-8 October 2010

70% consumers have better opinion on company or brand after direct

interaction via new media

64% consumers have betrer opinion on brands who uses social media

Page 29: To e- or not to be

Social commerce can boost

parcels shipments!

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 30: To e- or not to be

Friendly Shopping on Facebook

Answer to the growing role of

Facebook

Complete application to have

internet store on Facebook

Integrated with payments and

delivery options

Post-Expo 2010, Copenhagen, 6-8 October 2010

Page 31: To e- or not to be

To e- !

Post-Expo 2010, Copenhagen, 6-8 October 2010