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DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

First of all, I would like to thank you all for being part of Phoenix Security. The Company has gained its reputation through hard work and dedicated employees like you. The company has continued to gain growth throughout 2016 and we envisage that 2017 will be an even greater success with new contracts already in place and set to start throughout the year. This has only been made possible by good team work and loyalty from all our Door Staff and Management teams throughout the business. On a personal note it has been my pleasure to share our success and achievements with you all and I am hoping with your help and support that 2017 will be one of our most successful years to date. God Bless & Kindest Regards Colin Austin, Operations Director.

Welcome and thank you for taking the time to read our newsletter. We aim to provide you with all of our latest news every quarter. As this is our first newsletter in such a long time, there have been various changes within the company that we need to inform you about - from a change in our management structure to expanding the geographic area we provide security services to. Within our newsletters, we like to share our employee news as well as all company information. If you have anything you would like to add to our newsletter, whether it be a new baby/ birthday/ marriage etc. please forward by email to: [email protected] and we will be more than happy to publish. Once again, we would like to thank you for reading this newsletter and hope you enjoy it as much as we do. May we take this opportunity to wish you and your family a very Merry Christmas and a Happy New Year.

A WORD FROM OUR MANAGING DIRECTOR …

A WORD FROM OUR OPERATIONS DIRECTOR …

A WORD FROM OUR GROUP CHIEF EXECUTIVE …

STAFF NEWSLETTER

DECEMBER 2016

First of all, I would like to thank you all for your efforts over the last year 2016 has been a very

exciting and busy year for Phoenix Security especially with the purchase of Level 1 the opening of

our new office in Leeds. I am hopeful that 2017 will be just as successful and with your support and

commitment I’m sure it will. This is no doubt our busiest time, so I would like to take this

opportunity to say thank you for all your efforts this December and for all the extra hours you have

all put in over the Christmas and New Year period. In this edition we will be bringing you some

recent Phoenix Security news, as well as introducing you to our behind the scenes dedicated

management and office team.

Once again, thank-you for all your support and I would like to take this opportunity to wish you and

your families a very Merry Christmas and a great New Year. Be safe!

Steve Howe, Managing Director.

A personal thankyou from me for all of the hard work each and every employee has contributed over the last 12 months, from the back office staff to the operational team to everyone who works at the various venues we cover; to say it’s been a busy year is an understatement. There’s some exiting growth plans in the pipeline for 2017 so the future is certainly bright for Phoenix Security to what will also be a very busy 2017. With more acquisitions on their way, watch this space for further updates. Have a safe and enjoyable Christmas and New Year as we all move into 2017 and all the best for the New Year to you and your loved ones. Neill Winch, Group Chief Executive.

mailto:[email protected]




Mob: 07487554338

Email:[email protected]

AMIN ZAMAN

ADY FIDLER

Mob: 07958014688

Email: [email protected]

OPERATIONS MANAGERS

Joining Phoenix in August 2010, Paul Gourley is a professional and

experienced Operations manager with proven leadership qualities,

business acumen, strong negotiation skills, outstanding networking

ability, commercial awareness and a passion for the development of

an organisation. Paul started his career as a door supervisor at the age

of 18 working in Low Fell, Gateshead and has successfully completed

and gained 23 years’ experience in Door Supervision. His professional

career started at Next Retail gaining experience and knowledge in

junior management before moving to senior management positions.

Mob: 07875381705


PAUL GOURLEY

Amin Zaman joined Phoenix in April 2015 as Operations Manager for

the South West area. He has been working in the security industry for

twenty years, starting work as a Door Supervisor whilst at University

studying for his Business degree. Continuing after graduation, he was

quickly promoted to security manager for some of the largest venues

in the Midlands. Amin was employed by Phoenix due to his

knowledge of the industry and the Midlands area. In his spare time

Amin is a gym and motorcycle enthusiast.

Operations Managers Phoenix currently have six Operations Managers overseeing and supporting our Area Managers across the UK & Northern Ireland. Their main aims and objectives are; -provide support to the Area Managers in their day to day operational duties, ensure the smooth running in their given areas -ensure all head office paperwork is completed in a timely and accurate manner -ensure the requirements of the Company Code of Conduct are enforced by all employees -assist with structuring the Area Managers working week through forward planning -develop areas and generate new business -liaise and work with the local Police/ Councils / Clients -carrying out venue audits on a three monthly basis -attend the opening of all new/refurbished venues and various other tasks ensuring the needs of the business are met at all times.

Operations Manager, Ady Fidler, currently residing in Derbyshire, has been working in the industry for 30 years including a stint managing pubs/nightclubs. In his personal time, Ady enjoys sports (boxing, rugby, mma, jujitsu and weights) spending time with his wife and enjoying meals out and holidays. Ady owns a farm in Chesterfield and lives there with his 13 dogs (11 German shepherds and 2 St. Bernards) but takes trips to Malta regularly where his son lives. Ady’s mantras are "lead by example, do not expect people to do what you don't" and "always treat people how you want to be treated ". Very appropriate for our industry and customer service.





KEN DOLECKI

OPERATIONS MANAGERS

Ken Dolecki joined Phoenix Security in February this year as

Operations Manager. Ken worked his first Door Supervisor shift

sometime in 1974 and quickly progressed to Head Doorman. For the

last 25 years or so, Ken has been an Operations Manager responsible

for running a chain of bars and nightclubs across Yorkshire and

Lancashire. He is now Operations Manager here at Phoenix and is

responsible for Yorkshire and the North West, with Lincolnshire

thrown in for good measure. When asked what Ken thought about

Phoenix, Kens response was “I feel proud to be a part of Phoenix

Security.... A truly ‘professional company’.”

Mob: 07875381699


ROB EVERARD

Rob Everard served with the British Army for 5 years completing

tours in both the Falkland Islands and Iraq. In 2008 he started with

Phoenix Security as a Door Steward at Revolution Edinburgh. It was

from there that Rob was promoted to Area Supervisor and then very

quickly to Operations Manager. In December 2013 after 5 years with

the company Rob moved on gaining 3 years’ experience in Events

Management before returning to Phoenix in October 2016. In his

spare time Rob enjoys training and spending time with his son Liam.

Mob: 07949683850


JULIE GIBSON

Julie Gibson is Operations Manager for the whole of Scotland. She

has been in the security industry for over 20 years, working for both

large and small companies. She has experience in Door Supervision

and in managing events.

Julie Started with Phoenix Security as a Door Supervisor in Edinburgh

four years ago then within a year was promoted to Operations

Manager becoming the very first female Operations Manager within

the company.

Mob: 07816966206


ROLL OUT MANAGER

LEMI GEZER

Lemi Gezer started working for

Phoenix in July 2016 as Roll Out

manager. He has been in the

security industry since 2013

gaining experience in different

types of security since then

including: Close protection,

Static Security, Security

Guarding and Doors.

Outside of work Lemi trains in

Mixed Martial Arts on a daily

basis competing on semi pro

level in MMA, becoming British

middle weight champion in

August this year!

When asked what his thoughts

on Phoenix were, Lemi said as

follows;

‘’I really enjoy my role at

Phoenix with the team that I

am working with. I couldn't ask

for a better company, team

and circumstances.’’

Mob: 07854 650829

Email: lemigezer@phoenix-

security.co.uk





AREA SUPERVISORS

ABERDEEN… EMMA GRANT

SHEFFIELD CITY CENTRE… JOANNE SMITH

YORK, BIRMINGHAM, HULL, LEEDS… ALLAN MURPHY

In 2013, Emma Grant started as a Door Supervisor for Phoenix

Security in the Aberdeen area. After a year she was promoted

to Area Supervisor.

Emma was a black belt in Judo competing at the Lynx Ice Rink

Arena in Aberdeen before giving it up to have her daughter

Sinead who is now 5 years old, spending most of their time

together. They are often found swimming or at the cinema.

Joanne Smith joined Phoenix as Area Supervisor for Sheffield

City centre in --- this year. Joanne has a lot of experience in

the security sector as she has been Head Door Supervisor at a

number of venues before accepting her position here at

Phoenix.

In her spare time, Joanne loves spending time with her family.

She has 4 children ranging from 11-33 years of age and 3

grandchildren to keep her hands full!

Allan joined Phoenix Security as an Area Supervisor in

October this year. He was brought up in Glasgow but now

lives in rural Lincolnshire. He started his Door Supervisor

career 29 years ago and has worked in many towns and

cities, working as a Door Supervisor, Head Door Supervisor

and Area Manager but only on a part time basis. He has

three grown up children and two grandchildren. His eldest

son followed in his footsteps and is also employed by

Phoenix. Allan was introduced to Martial Arts at the age of

10 and has gone on to attain Black Belts in three Martial

Arts. The pinnacle of his Martial Arts career was fighting in

the Judo World Masters Championship in Tokyo.

AREA SUPERVISOR

CONTACT DETAILS…

JOANNE SMITH

TEL: 07947 863446

EMAIL: JOANNESMITH@PHOENIX-

SECURITY.CO.UK

ALLAN MURPHY

TEL: 07947 863451

EMAIL: ALLANMURPHY@PHOENIX-

SECURITY.CO.UK

EMMA GRANT

TEL: 07958 444315

EMAIL: EMMAGRANT@PHOENIX-

SECURITY.CO.UK











NORTH OF THE TYNE

NORTH TYNE (NT) … JOHN WEBSTER - AREA MANAGER

John joined Phoenix in June this year. Before joining the Security Industry John, studied and achieved a degree in Structural Surveying which he then pursued for several years before embarking on his career with Phoenix. Born and raised in Newcastle, John has a great knowledge of the area he works in. In his spare time, being a real family man, John loves spending time with his wife and children. He also enjoys playing golf competitively with his friends. Thoroughly enjoying his job at Phoenix Security, he is looking forward to the future and what career prospects it may hold.

ANDY BRINDLEY …ROSTER MANAGER - ALL AREAS

Andy Brindley has worked in the Security Industry

for over 30 years giving him an in depth

knowledge of how the industry is ran and the

area that he works in. Andy worked for Phoenix

Security for eleven and a half years before going

down the Close Protection path seeing him move

half way around the world to the Middle East!

After working away for 5 years, he decided that

he missed his family far too much so headed back

to the UK where he returned to Phoenix Security

in July this year as Roster Manager.

NEW VENUES…

Here are some of the new venues Phoenix have taken on

recently: Summer Hill Bowling Club, No.28, Bristol Pear, The Gate, Hadrian’s Tipi, Illegitimate.

Mob: 07875 381710


Mob:

Email:

Mob: 07415 963461






+

SOUTH OF THE TYNE

SOUTH TYNE (ST) … HASSAN AL QBAIN - AREA MANAGER

Area manager Hassan al Qbain joined the phoenix security team in October this year, he has gained a lot of experience throughout his work in the security industry. Hassan is a post graduate from the University of Leeds with a doctorate degree in marketing and advertising specialising in security. Joining as area manager for South of the Tyne Hassan is looking forward to the opportunities that phoenix may hold for him in the future.

NEW VENUES…

Here are some of the new venues Phoenix have taken on

recently: Fat Hippo Durham, Number One Champagne Bar,

Missoula Durham.

SOUTH TYNE (ST) … DAVE DARLING - AREA MANAGER

Mob: 07891991412


Mob: 07375504067


Dave Darling has worked for Phoenix for just over ten years, becoming Area Manager in July this year. Having worked in the Security Industry for more than 30 years having experience in Door and Events Supervision, he has more than enough knowledge on how the Security Industry works and of the area he works in. Dave is very enthusiastic about sport - he is a huge boxing and rugby fan. In his spare time Dave loves nothing more than spending time with his new born granddaughter!





NORTH WEST

NORTH WEST (NW) … GLYNN GILBERT - AREA MANAGER We currently provide security to various venues, pubs, clubs and restaurants in the following North West areas: Barnsley, Blackpool, Bolton, Bradford, Chorley, Chorlton, Failsworth, Halifax, Lancashire, Lancaster, Litherland, Liverpool, Manchester, Pontefrant, Stockport and Wakefield.

NEW VENUES…

Here are some of the new venues Phoenix have taken on recently: McDonalds Bradford, McDonalds Chorlton, McDonalds Ashton, Toby Carvery, The

Lamplighters, The Malt Shovel, Fresh Bar.

Area Manager Contact Details: Mobile: 07854 079802 Email: [email protected]

"After a very successful takeover of the security contract at Tiger Tiger in Manchester, we are pleased to say that Phoenix Security have received several emails - sent in by members of the public to Tiger Tiger's website - praising the door team there for their professionalism and attitude towards their customers, citing them as "a credit to your company". Keep up the excellent work guys!

Glynn joined Phoenix Security as a Door Supervisor in June 2015 prior to being a shop fitter for over 8 years and also worked for the British Army. He was promoted to Area Manager (NW) in August 2015. Glynn was persuaded by family members, whom also work as Door Supervisors, to join the security industry some 6 years ago and has never looked back. Glynn was raised in Barnsley/Rugby and now lives in Huddersfield meaning he is very knowledgeable with regards to the area he covers.

Glynn has experience in the Close Protection side of the business – working with and taking care of big names including; Mariah Carey, Kings of Leon, accompanied Bon Jovi on his UK tour and most recently took care of David Cameron at a conference held at Innside Hotel, Manchester. On New Year’s Day, he provided CP during the Lords Mayor parade in London. Glynn also has experience in event management and was tasked with managing a Fireworks Display in London on New Year’s Eve – organising over 1000 stewards - in earlier years. He also managed and ran North Bar at Leeds United FC. Glynn has worked as a Head Door Supervisor at various different venues including; Kookys Wakefield (1 year), Moko Lounge Harrogate (3 years) and X Bar in Wakefield (18 month).





SOUTH WEST

SOUTH WEST (SW) … MATTHEW OLIVER - AREA SUPERVISOR

We currently provide security to various venues, pubs, clubs and restaurants in the following in the following South West areas: Beeston, Birmingham, Bristol, Derby, Heanor, Hempstead, Hucknall, Leicester, Long Eaton, Loughborough, Luton, Northampton, Nottingham, Rugby Watford and Wellingborough.

NEW VENUES…

Here are some of the new venues Phoenix have taken on recently: Aluna Birmingham, Fiddlers Northampton, Hogarths Leicester, Las Iguanas Birmingham, McDonalds Watford, So Bar Derbyshire, Rose and Crown Loughborough, Dominine Cross


Following a recent audit at McDonalds Northampton, we received the following feedback: "Phoenix is by far the best company I have encountered, each Door Supervisor sent to the site had been exemplary. I very readily recommend them to other venues”

Matthew started his Door Supervisor career in 2010 whilst studying ICT/Media at College. Whilst revising for his College course, which he did for three years, Matthew worked in a fast food restaurant before being completing his SIA course. He began his career with Phoenix in November 2013 working as a Door Supervisor and was promoted to Area Supervisor in September 2014. Matthew was brought up in Walsall but recently moved to Dudley. In earlier days, he was very active in the local music scene and being a keen musician, he is able to play various instruments including; guitar, bass drums and keyboard which got him involved in numerous bands playing in numerous venues.

Matthew has worked various big named festivals including Download, Creamfields and Isle of Wight and also worked as Head Door Supervisor at The Village Green in Erdington. During his festival days, Matthew looked after various famous faces such as Michelle Keegan, Jason De Rulo and members of the Conservative party. Most of the venues we provide security to in Matthews area belong to Amber Taverns and McDonalds with a select few being independent pubs and hotels. Matthew, along with the help of Amin, covers our widest geographical area within the company.





SOUTH OF

MIDDLESBROUGH SOUTH MIDDLESBROUGH (SM) … DAN BOWKER - AREA MANAGER

We currently provide security to various venues, pubs, clubs and restaurants in the following South of Middlesbrough areas: Burton on Trent, Doncaster, Halifax, Harrogate, Hillsborough, Huddersfield, Ilkeston, Leeds, Leicester, Mansfield, Newark, Northampton, Scarborough, Sheffield, Sutton in Ashfield and Wakefield.

NEW VENUES…

Here are some of the new venues Phoenix have taken on recently: Flares Bradford, Graduate Sheffield, Hogarths Wakefield, The Park Rotherham, After Dark

Mansfield, Cineworld, The Picture House Sutton.


Our Door Supervisor teams at Pop World Sheffield and Revolution Sheffield came first and second in the Best Bar None Awards in the Best Student Safety Category! Well done to all involved!

Dan joined Phoenix Security as a Door Supervisor whilst studying Sports Development and PE at Leeds University. Dan was persuaded by uni friends to join Phoenix part time to make extra money whilst studying. He was promoted to a Head Doorman, aged 21, working at several venues including; Bar Censa Leeds, Squares Leeds, Yates Boar Lane and Yates Woodhouse Lane Leeds over the space of around five years. Dan was later offered the Area Managers position, aged 26, and jumped at the chance to better himself within the Security Industry – he has been a great addition to our team.

Dan was brought up in Doncaster and moved to Leeds when he was around 18 years old. His knowledge of these areas works to his advantage in his current role as he is very familiar with the surrounding areas. Dan used to play semi pro rugby for some 6 years but has recently hung up his boots and now competes for “Strong Man” at regional level and is hoping to progress to professional level in the near future. Dan became a father to Phoebe in December 2015, after marrying his wife Emma earlier in the year – taking up all of his spare time. Phoebe turns one on the 1st December!





SOUTH LEEDS

SOUTH LEEDS - (SL) … JACK HANNAM - AREA MANAGER

We currently provide security to various venues, pubs, clubs and restaurants in the following South Leeds areas: Beverley, Boston, Gainsborough, Hessle, Hornsea, Hull, Lincoln, Newark, Scunthorpe and Skegness.

NEW VENUES…

Here are some of the new venues Phoenix have taken on recently: Delight Pub Boston, Filmore & Union Beverley, Kingston Hull, Lounge Southella,

McDonalds Lincoln, NU Bar Willerby, Yates Hull, Albert Hotel Hull.


The Kings Head in Beverley recently won Marston’s venue of the year. Matt Clapinson (venue manager) and Jack Hannam would like to congratulate the door staff in their efforts in helping the venue achieve this award!

Area manager Jack Hannam joined Phoenix two

years ago when he applied for the area supervisor

role and got the area managers role. He played a

season at Hulls Kingston Rovers when he was 15

before going into full time employment as a trainee

manager at 16, by 18 Jack was control centre

manager where he stayed for two years before

coming to Phoenix Security. Born and raised in Hull

Jack has an extensive knowledge the area he

Manages.

In his spare time, Jack is studying a level 4 Management Degree which is a two-year

course. However, that spare time may be a little limited as his girlfriend Libby has

just given birth to their beautiful daughter Darcie!





EDUCATION AND TRAINING

SERVICES MEET OUR TRAINER … PAUL BARNES

UPCOMING COURSES …

From joining our team, Paul has delivered various courses to different clients including; Centre for Life in Newcastle (CCTV), Hampton by Hilton and Holiday Inn Hotels in Birmingham (First Aid & Conflict Management), Mansfield City Council (CCTV), Morrison’s Trust in Darlington (Door Supervision) and sister companies Homecare Plus and Northridge Healthcare (Moving & Handling of People, First Aid, Health & Safety, Food Hygiene and also e-learning online which enables the staff to demonstrate their competence at their own convenience). Following a meeting with Vera Baird, Police Chief & Crime Commissioner, Paul has also delivered Vulnerability Training to venues, door supervisors, licensees and bar staff. Vulnerability awareness aims to help people in the night time economy identify anyone who may be at risk of harm. All feedback received in relation to the course was exceptional and many went on as far as to say that the training was enjoyable.

Since starting with ETS in April 2015, Paul has been a great asset to the company. Paul delivers various training courses including Door Supervision, First Aid, Health and Safety, Moving and Handling and CCTV surveillance. He has worked in the industry for over 20 years and brings a wealth of experience to the team. Paul was employed by Phoenix Security as a Door Supervisor then Area Manager before completing his Teaching Qualifications.

Our training company, Education and Training Services, are currently offering FREE Door Supervisor Training. If you know anyone who may be interested, please ask them to forward their name and contact details to the email address provided above. Once we receive their details, they will be invited to an interview with one of our Operations Managers. Following a successful interview, they will then be contacted by our Trainer, Paul Barnes, to discuss course dates and availability. *Terms and Conditions apply* Did you know that once you have completed a Door Supervision course, you also qualify to cover the following activities; Security Guarding, Key Holding and CCTV-2 (only to identify a trespasser or to protect property)?!

Upskilling courses can also be arranged. The course is two days (normally Thursday & Friday) and usually runs alongside our Door Supervision courses. If you are interested in any of the above mentioned courses, please contact Paul on 0191 216 9572 or email [email protected]






INFORMATION

INCIDENT REPORTS…

Incident reports must be completed no matter how

big or small the incident is. Any customer is legally

entitled to claim for any injury a Door Supervisor may

have caused for up to three years after the incident

date. Please ensure all fields on the incident report

are completed fully and can be easily read. If a major

incident occurs, please ensure your Area Manager is

aware and CCTV is obtained (where applicable).

TIME SHEETS…

Over the past few weeks, we have had an increasing number of queries relating to timesheets. At the start and end of every shift, all employees must fill in the duty log, which is provided in the venue file and complete their start and finish times on a Phoenix Security timesheet. The employee must also sign the timesheet to authorise their attendance. Once the timesheets have been sent to head office, the shifts are processed and paid in accordance with what is written on the timesheet. If you have any problems with regards to the above, please refer to the venue file in which you will find a sample of a completed timesheet.

PERSONAL DETAILS… It is imperative that you update any changes to your

personal details with Head Office. This includes; change

of name, address, contact number, email address etc.

Our aim is to update employees of any company

changes via email – however, we know that not all

employees have internet access or an email account. In

this case, we post the relevant information. If we do not

have the correct contact details for yourself, we cannot

get the information to you.

ACCEPTABLE IDENTIFICATION… To fully complete the application process, you must supply us with the right forms of identification to ensure your file can be completed. Acceptable identification documents: Two identity documents from Group A. At least one document must show the candidate’s current address and at least one document must show the candidate’s date of birth or one identity document from Group A and two documents from Group B. At least one document must show the candidate’s current address and at least one document must show the candidates date of birth.





EDINBURGH & LEEDS NEW OFFICES Due to Phoenix being an ever expanding company we have recently opened new

offices in Edinburgh on George Street where operations managers Julie Gibson and

Rob Everard are based and in Leeds where Operations managers Ady Fidler and Ken

Dolecki are based along with area managers Jack Hannam and Dan Bowker and area

supervisors Joanne Smith, Matthew Johnson, Allan Murphy and Lee Palmer.

We are currently recruiting an Admin Assistant to work alongside our Leeds office

team.

INFORMATION

NEW TEAM MEMBERS! Over at the Newcastle Head office we

have four new additions to the Phoenix

Security team. Carly Davis joining

Purchase Ledger, Christine Williams

joining Payroll and Alexa McHugh and

Molly Finn joining our Admin team.

(L-R: Carly, Alexa, Christine, Molly)

EDINBURGH OFFICES

LEEDS OFFICES

NEW OFFICES

LEEDS OFFICE ADRESS:

THE TANNERY

91 KIRKSTALL RD

LEEDS

LS3 1HS

TEL: 0113 3573355

MOB: 07875 381699

EDINBURGH

EDINBURGH OFFICE

ADRESS:

101-104 GEORGE STREET

EDINBURGH

EH2 3BU

TEL: 0131 226 1717

MOB: 07816 966206

WE’RE EXPANDING





INFORMATION

SIA BADGE RENEWAL It is very important that your SIA badge is valid

so that you can continue to work as a Door

Supervisor. You can renew your badge up to

three months before your current badge expires

by creating an account on the SIA website and

following the guidelines! Remember you must

inform the SIA if you change your address!

The SIA website is having a few technical problems so the application and renewal

process is taking a little while longer than normal so please make sure you leave

yourself plenty of time to renew your badge!

www.sia.homeoffice.gov.uk

SOCIAL MEDIA

24 HOUR CONTROL ROOM! Here at Phoenix we have a 24 Hour

control room meaning that you can ring

at any time should you require

immediate assistance!

Tel: 0191 2160411

Phoenix Security has joined

Facebook, Instagram,

Twitter and LinkedIn so you

can follow us for the latest

updates!

Facebook: Phoenix Security UK

Instagram: phoenix-security

Twitter: Phoenix-sec

LinkedIn: Phoenix-security

RECRUITMENT Phoenix security are always recruiting!

If you know of anyone who would like to join our team and has the qualities we are

constantly striving to achieve, then please forward their details to us via email at:

[email protected]

or an online application can’t be made at:

http://www.phoenixsecurityuk.co.uk



http://www.phoenixsecurityuk.co.uk/join-our-team.php




USEFUL

CONTACT DETAILS …

Head Office Address: Patrick House Gosforth Park Avenue Gosforth Business Park Newcastle upon Tyne NE12 8EG Telephone: 0191 216 0411 Mobile: 07943 483707 Email: [email protected] Payroll Department [email protected] HR Department [email protected] Vetting Department [email protected]

CHARITY SKY DIVE! Tanya Clarkson (Vetting Manager), Danielle M Brindley (Administrator), Kirsty Lockhart (Accounts Administrator), Martin Winch (Financial Controller) and Danielle Cobb (Administrator) braved the 10,000ft raising over £1500 for the amazing Percy Hedley Foundation! Donations can still be made on the Just Giving funding page – www.justgiving.com/phoenix-security

CASH FOR KIDS! 4 million children live in poverty across the UK. For these families Christmas is a luxury

they just can’t afford. Here at Phoenix Security we are collecting clothes, toys,

accessories etc. for infants right up to 18 year olds! All things must be new and with

tags. Anything you can donate would be greatly appreciated so that these children can

enjoy Christmas and have one less thing to worry about this year.

CHRISTMAS! As I’m sure you are all aware Christmas

is coming, which is undoubtedly our

busiest period. So, please remember

that during this time no holidays are to

be taken.

Also, please be mindful of once a year

drinkers – we don’t want anyone losing

their licence.

INFORMATION








http://www.justgiving.com/phoenix-security




CUSTOMER FEEDBACK

‘’I would like to take this opportunity to highlight the effective measures that you and the

door team are currently implementing at the Floral Hall. Incidents of violence since control

of security changed to Phoenix Security have reduced dramatically, possibly due to a tighter

more process driven team who appear to communicate better with premise staff and

customers alike. ‘’ - Julian Griffin

‘’You all worked exceptionally hard to ensure

that the situation didn’t escalate and that fans

collected their tickets with minimal disruption

to our guests. ‘’ – Julian Griffin

As we know you all work really hard and excel at your jobs, here is

some feedback from some of our clients!

‘’I would once again like to thank you and your team for excellent levels of customer service

over our very busy year end period. At Hogmanay in Edinburgh, we can enjoy up to 175,000

party goers in the city seeing in the New Year, and with the eyes of the world upon us it is

important we put on a good show. ‘’ – Andrew Watson

This year was no exception, with record sales in my store at the West End as well as zero

reportable incidents it has to be recorded as a fine example of a well behaved well

managed event, your staff ,managed and coordinated by Julie were a credit to you.

‘’You and your team were great this evening,

not one guest had to wait for a room so a

massive well done. ‘’ - Kris Doyle

‘’With regard to New Year’s Eve we were really happy with the service provided and your

staff carried out all roles with ultimate professionalism. We were particularly impressed

with Michael the Supervisor and would hope to continue working with you in the near

future.’’ – Karen Makepeace

Supervisors Nicole and James are both very professional. We had an incident with one

of our staff members and they couldn't have been anymore help-full and caring. Every

time I have the event they are friendly and approachable. Great to see a venue with nice

staff and security staff. – Tiger Tiger Manchester

‘’Our previous security providers delivered poor standards, poor service levels and unreliable staff who didn’t turn up. Phoenix Security are totally different in that their staff are highly professional and totally reliable. From one to one contact including incident reporting and more area manager visits, we’ve found Phoenix Security to be an excellent company with extremely professional staff.’’ Kevin Walker, Area Manager, Novus Leisure Tiger Tiger





Here at Phoenix Security we believe that recognition and praise are very Important

motivators in the working environment. That is why we award certificates of

excellence to show our appreciation for your outstanding performance and care of

duty!

CERTIFICATE OF EXCELLENCE

A female collapsed in The Mailbox

Lincoln. Luckily Phil Robinson was on

duty and managed to keep the female in

a safe state until the ambulance and

medics arrived whilst making sure her

husband understood everything that was

going on.

Liam Lucas received his certificate of

excellence for his actions on duty at the

Union Bar. Liam asked to search a male

entering the venue and found he was carrying

a knife. This is the second time he has found a

knife and prevented major injuries being

caused to other staff of members of the

public.

Raphael Hermann was awarded his

certificate for his bravery in acting on

instinct when he saw a male fleeing a

violent assault at a different venue and

immediately began chasing the male who

was later arrested.

Whilst on duty at the Mercure Hotel Tony

Krishnan was called to a room to deal with

an incident that has seen a male charged

with attempted rape. Tony handled the

situation with great delicacy and

professionalism.


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