to confidential resume - aagius - online applicaitons

9

Click here to load reader

Upload: anne-agius

Post on 14-Aug-2015

101 views

Category:

Documents


2 download

TRANSCRIPT

Page 1: To CONFIDENTIAL RESUME - Aagius - online applicaitons

CONFIDENTIAL RESUME 2015

ANNE AGIUS (Gelicrisio)

Email: [email protected]: http://voicebohx.wix.com/anne

OBJECTIVE: ___________________________________________________

My career objective is to excel in customer service and supersede employer expectation, by way of smart work; the right effort achieves the right results. Together we can win!

EXPERIENCE:_______________________________________________________

1991 – 1995 Software Express Melbourne City – VicRod Irving Electronics Melbourne City – Vic

1. Clerical/Receptionist – Accounts Payable – Customer Service Representative

Liaising with key suppliersEnd of month reconciliationAccounts Payable using MYOBFirst point of contact/meeting and greetingOffice all-rounder/Clerical Duties and DispatchAll areas of customer service/problem solving/prioritisingPresentation and sales of Specialised Graphic Design SoftwareAnswered 19 Line Commander Phone System/ appointment setting

Reason for Leaving: Adjoining Company went into receivership

1996 – 1999 Information Potential/Technology Melbourne City - Vic2. Corporate Sales Consultant/Support – Client Relationship Manager

Answered directly to the Managing DirectorAchieve incremental revenue growth within portfolio through the delivery of new- products, services and solutionsLeverage internal and external relationshipsEnsure compliance of mandated product and service standardsCustomer Accounts Management/maintain a corporate databaseDevelop robust strategies to drive retention within existing accountsDevelopment of key account plans/successfully analyse business needsManage client forums to facilitate the implementations of new productsCorporate Sales: generating, following up and closing/after sales supportAligning needs to ensure the growth of profitable relationships within key clientsManaging a small but high value portfolio of corporate clients

Reason for leaving: For-closure; business re-located interstateContinued overleaf…

Page 2: To CONFIDENTIAL RESUME - Aagius - online applicaitons

EXPERIENCE Continued…____________________________________________

2000 - 2002 Australia and New Zealand Bank 3. Customer Service Specialist

Process routine account transactions.Open accounts, including savings and checking.Help customers fill out deposit and withdrawal slips.Use adding machine.Disburse money to customers. Validate the deposit slip and stamp it by machine.Check for photo identification.Assist customers at the drive-through window.Greet people warmly and direct them to appropriate bank personnel.Handle loan payments and cash checks.Sell traveler’s checks and money orders.Collect loan and utility payments.Promote bank products.Record all transactions.Report suspicious activity to police.Exchange foreign currency.Count cash at beginning and end of shift.Balance currency, cash and checks in cash drawer at end of each shift.

2002 – 2006 Commonwealth Bank Melbourne City, Vic4. Customer Service Specialist

Large sum money handlingCross-selling the bank's products and servicesGenerating and closing over the counter salesAll aspects of telling/business and personal bankingAccurately process and handle routine customer transactionsExceeding performance standards and employer expectationsCustomer Service, appointment setting and after sales supportMeeting and exceeded sales targets; 308% of sales targets (best score)Worked well under immense pressure and held in high regard by all customers

2010 – Starbucks Coffee, New Zealand 5. Shift Supervisor/ Customer Service Counter Staff(Customer service experience in a retail or restaurant environment – approx. 6 Months)   

Integrity and honesty is required; and knowledge that promote the culture, values and mission of Starbucks.Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipate customer and store needs by constantly evaluating environment and customers for

Page 3: To CONFIDENTIAL RESUME - Aagius - online applicaitons

cues. Communicate information to manager so that the team can respond as necessary to create the ‘Third Place’ environment during each shift.Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to store manager on partner performance during shift.Contribute to positive team environment by recognizing alarms or changes in partner morale and performance.Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs as a matter of priority; uphold ‘The Starbucks Experience’.Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.Execute store operations during scheduled shifts. Organizes opening and closing duties as assigned.Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team.Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.Recognize and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.Utilize operational tools to achieve operational excellence during the shift.Maintain regular and punctual attendance

 Reason for Leaving: Returning to Australia (From a Working Holiday in New Zealand)

2010 – Hotel DE Brett ***** (Five Star Hotel), New Zealand6. Dishwasher and Kitchen Hand

Kitchen hands may perform the following tasks:

Wash and clean utensils and dishes and make sure they are stored appropriatelyHandle, sort, store and distribute food itemsWash, peel, chop, cut and cook foodstuffs, and help prepare salads and dessertsSort and dispose of rubbish and recyclingOrganise laundering of kitchen linenClean food preparation equipment, floors and other kitchen tools or areasOperate an Industrial Dishwasher

Reason for Leaving: Returning to Australia (Working Holiday, 2nd Job)

Page 4: To CONFIDENTIAL RESUME - Aagius - online applicaitons

EXPERIENCE Continued…____________________________________________

2010 – Sims Sydney 7. Outbound Telesales/ Customer Service Operator

Selling a range of products and services, to both new and existing clients (no script)Working on high quality appointment setting campaignsMarketing B2B outbound telesales callsConveying technical information to customersClosing sales and making plans to gain repeat businessAttending tradeshows and industry eventsPerforming administrative dutiesUsing the latest sales softwareBooking appointments for sales representatives to visit potential customersUsing word and excel to write reports/ personal performance management Maximising every sales enquiry

2006 – 2010 Advertising Consultancy and Design8. Managing Director/Sole Trader

Multimedia graphic design/ layout and designOngoing customer service and after sales supportConcept creation; producing point of sales materialSenior accounts management for specialised clientsCold calling and follow ups; responsible for all correspondenceMobile service delivery of advertising material and door to door salesGenerating revenue through sales and customer service, via office locationHiring and firing – sales representatives and contractors based on performanceJob allocation and roistering; sales and customer service, including office duties

Paused Business to pursue further studies…

2012 – Arcacia Caravan Park, Northern Country Victoria9. General Operations Manager

Restructured pricing for residents, ensure profitable growth for the directors doubling margins within the first three months Allocating Placement for tents and caravan’s

Manage tenancy and enforce rules and disciplinary actions if terms are broken

Monitor and hire staff for cleaning and maintenance of grounds, facilities and structures such as cabins and caravans after each guest

Monitor guests and residents to ensure they are adhering to regulations and appropriate conduct

Provide information for guests about local activities, attractions, maps and directions, and resolve customer complaints or disputes

Schedule guests and reservations, process payments and allocate lodging areas

Page 5: To CONFIDENTIAL RESUME - Aagius - online applicaitons

Set up or maintain recreation areas, shops and cafes on-site

Stay up-to-date with relevant legislative material and regulations to ensure compliance

Online Marketing via General Website to increase tenants and bottom line

Blogging and job posts for fruit picking

Liaising directly with Farmers/ Contractors for fruit picking vacancies on offer

Allocating overseas visitors applying for their second year visas for fruit picking vacancies; and referrals to relevant government services for support.

Ensuring fair work practices; hiring and firing

Security compliance and key access to company vehicles and front gate.

On Call 24/7 – checking in quests arriving in the early hours of the morning.

2012 – Streamline Hospitality Supplies, Northern Country Victoria10. Customer Service and Client Relationship Officer

Deliver Sales talks that I compiled that describe products and services, in order to persuade potential and existing customer to purchase products suited to their needsContact businesses or private individuals by telephone to schedule appointments with myself and/or the relevant account managersCall out’s; visiting customers at their shop location for after sales service during business hoursCall out’s; generating new leads by word of mouth and cold calling to win back previous customer that have gone to our competition (9/10 strike rate)Thoroughly study products and services, as so to explain them to new and existing customers for increased salesMaintain client records on database; general contact information and key notesClosing sales in person and over the telephoneSales: generating, following up and closing/after sales supportAligning needs to ensure the growth of profitable relationships within key clientsManaging a list of clients allocate to me by upper management

2010 - 2012 Diploma in Children’s and Community Services

---------------------------------------------------------------------------------------------------------------------

1999 – Professional Window Cleaning Service (for display homes, 2nd Job)

1999 – Child Care (2nd, Job)2004 – Chemist Warehouse (Pharmacy – Cahier, 2nd Job)2010 – La Cuccina – New Zealand (Kitchen Hand/Dishwasher – 3rd Job)2011 – Question Mark (Retail Store - 2nd Job)2012 – Hunky Dory, Port Melbourne (Waitress - 2nd Job)

2012 – The Olive Tree *****Restaurant – (Waitress, 2nd Job

Page 6: To CONFIDENTIAL RESUME - Aagius - online applicaitons

EDUCATION:________________________________________________________

1991 – 1993 Melbourne School of Arts Melbourne, VicDiploma in Multimedia Graphic Design – Layout and Design

ACCC – Online with CBA In House, VicTrade Practices Act – Online with CBA In House, VicSecurity Compliance – Online with CBA In House, VicBanking Code of conduct – Online with CBA In House, VicCustomer Service Specialist – Footscray TAFE Footscray, VicCertificate III in Financial Services – Challenger TAFE Melbourne, VicCertificate III in Social Work – Morley Education Centre Perth, WA

INTERESTS:_________________________________________________________

Gym, Dancing, Long Distance Running, Computers and IT, Finances, Politics, Religion, Busy Places, Social Events, Good Health and General Fitness and Freelance Writing

SKILLS:_________________________________________________________Software: Current Typing Speed 55WPM

Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, SAP (Intermediate), Microsoft Office, Microsoft Excel (Intermediate), Microsoft Outlook, Corel Draw, Adobe PhotoShop, Quark Xpress, Parallels, MYOB, Money Works, Citrix...

Hardware/Accessories:

Kingston, Creative (wireless blue-tooth technology), Incipio, Tuscano, Cisco, Linksys, Power Traveller, Invisible Shield, Elgato, Toshiba, Compaq, Apple (Intermediate)...

CONCLUSION:______________________________________________________

Ideally I would like to work my way into management, dealing directly with people; as I am intelligently driven, take initiative, possess sound interpersonal skills and work well under immense pressure.

A self-starter; my demonstrated strengths are establishing and developing new business and product opportunities within corporate and domestic markets; superseded sales and customer service expectations on all levels.My ability to problem solve, coupled with fifteen years of business related experiences, from customer service to management, I would without a doubt be the ideal candidate for any organisation.

Together we can win!_____________________________________________________This document may be subject to errors