1. TMOStext mobile ordering systemalways at hand

2. Introduction TMOS has been specifically designed with one thing inmind, to make it easy for a consumer to order a product via their mobile device.Thats why we say TMOS is always at hand!. 3. ConceptMobile money has been in Cambodia for over 5 yearswhich allows for account holders to transfer money but tillnow account holders can not purchase items.TMOS has been developed to solves this problem by actingas a bridge between consumer and retailer to allowtransactions to take place on mobile devices using existingtechnologies. 4. Why Consumers Want TMOSThe modern consumer is changing the way they shop, theywant convenient and secure money payment methodsPay by Mobile DeviceOrder anywhereOnline transactionsMoney transferHome delivery service 5. Text Mobile Ordering SystemHow TMOS worksTransaction Process FlowCustomer Experience Process Flow 6. How Tmos WorksTMOS means Text Mobile Ordering SystemTMOS uses a predefined syntax unique to each retailers product offering Example of syntaxXXXXX*X_XXXXX*X_XXXXX*X_XUnique Product CodeSpace indicating new order request*+ number 1-9 indicates quantity requiredLast digit always indicates desired payment methodC = CashW = WingV = Visa (etc)TMOS can handle multiple orders in a single SMStransaction 7. Working Example : Customer wants to order pizza Example 1Menu Customer order 1 Hawaiian Pizza and pay by CODTMOSItemDescriptio Price Input syntaxCoden00001*1 C00001 Pizza Hawaiian $8.99 Example 200002 Pizza Four $9.99 Customer orderSeasons 1 Four Seasons, 2 BBQ, 1 btl Coke, pays00003 Pizza BBQ$8.99 Wing00004 Drink Coke 1ltr$1.99 Input syntax 00002*1_00003*2_00004*1_W (input wing acc no. and validations key) 8. Step by Step : Business Process Flow1. Customer places an order to retailer through TMOS2. TMOS receives order and systematically informs the retailer and the payment account.3. Transaction codes are generated and sent back to customer along with order confirmation in the form of a SMS receipt.4. Payment is taken from payment account if applicable5. Call Centre make call to customer to confirm address detail and time estimate to delivery of order.6. Order is dispatched7. Payment is forwarded from TMOS to Retailers account8. Process complete 9. Step by Step : Customer Experience1. Customer views a menu2. Customer decides on purchase and payment method3. Customer SMS to retailer via TMOS4. Receipt is sent to Customer via TMOS5. If mobile money is preferred payment method account is debited6. Call Centre confirms customer address7. Delivery is made8. If COD customer pays at door 10. Why Retailers Want TMOSTMOS offers a company competitive advantage over rivalswith long term benefits, listed here are just a few of these:-Improved Service for CustomerReduced business operations costProfitabilityReporting and AnalysisTurn Key Solution 11. Improved Service for CustomerNo wait time for customersNo dropped callsReduced cost for customer to place orderSMS receiptCustomer transaction historyPrioritize staff based on customer need such as language.Offer payment service 12. Reduced business operations costReduce time taken on each callSpread the load during peak operation timesReallocate staffImprove accuracy of orders taken 13. ProfitabilityUp selling, message on SMS recieptImproved service = repeat business100% call responded to in timely manner 14. Reporting and AnalysisStandard reportsStatistical breakdown analysisCompany specific reportsImproved product offering 15. Turn Key SolutionCall CentreOutsourcingPeak time call handlingBusiness analysisExpand operation hours 24/7 365Multilingual higher skilled staffOperation cost reduction