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Becoming a SMART Operator

TJ Schier tj@incentivizesolutions.com

972.691.7378

An ‘Experience’ or just another store/

restaurant?

SMART Operator

• Selection, Service • Measure, Mission • Accountability • Recognition, Reward • Training, Tracking, Tools,

Talent & Technology

The Background Many companies prefer to

make money by cutting costs. I prefer to do it by

creating excellence.

Horst Schulze

What’s our success formula? It’s attention to infinite detail, the little, minor, picky points that

others just don’t want to take the time, money or effort to do.

John Hench, Imagineer Disney

The Background  

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Resources

www.palsbei.com

Hiring Manager Make the Guest say…

What’s your

Extra ordinary

33o Extraordinary

32o

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Measure – Turnover

•  GM – lost 8 GMs in 4 years (11 stores) •  Hourly TO 85% •  GM Comp plan change

MEASURE – Top Box YELLOW BLUE ORANGE BLACK RED GREEN PURPLE YELLOW RED ORANGE GREEN BLACK BLUE RED PURPLE GREEN BLUE ORANGE

CAN YOU CHANGE?

Why the Title

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Blended Learning

The  Vibe  Knife  Safety  P1  P2  Cashier  Host    

Spreading  the  Vibe  

New  Guest  

Returning  Guest  

Cashier  

Wich  PIckup  

p.o.d.Training®

Training Manager TJ Schier tj@incentivizesolutions.com

972.691.7378 www.hospitalitytrainingvideos.com