title simple buying experience (sbx) product overview the contents of this document are the sole and...
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Simple Buying Experience(SBx)
Product Overview
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SBx – Simple Buying Experience for SAP e-Procurement
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SBx Home Page• The SBx software platform provides a new UI that was specifically designed to greatly simplify and enhance the full Procure-to-Pay (P2P) end-user experience to increase adoption and compliance of SAP-based e-Procurement.
• SBx runs directly on your existing SAP system and sits on top of SRM, MDM, MM, PS, CS, and PM; SBx connects real-time using an Enterprise Service Oriented Architecture (eSOA).
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Aberdeen Research has found that even mature e-Procurement programs (average 5+ years) typically have failed to achieve targeted goals, largely due to user adoption: “User adoption continues to be a challenging aspect of an e-procurement initiative and an intuitive, easy to use procurement system is required to drive user adoption.”
Source: Aberdeen E-Procurement Benchmark Report 2008, Aberdeen e-Procurement Trials and Triumphs 2007
SBx Closes the ROI Gap Caused by Low Adoption/Compliance
SBx – Benefits Summary
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1. Enhanced User Experience and Adoption
2. Advanced Functionality Not Available in Native SAP
3. Improved Compliance and Control4. Leverages SAP Investment5. Low Impact Change, High Impact ROI
SBx Benefit #1 – Enhanced User Experience and Adoption
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Common Usability Issues: Frustrated users High documentation
costs High training costs Increased time to
complete a request Burden placed on
purchasing organizations
Increased errors due to complex screens, navigation, and confusing terminology
Additional support costs
Increase in “maverick” spending
Shop
Checkout
Approve
Status
Receive
SBX Usability Enhancements: Cross-Catalog Shopping - Punchout and Stored
“Consumer-Like” Rich Internet Application Feel w/Images, Detailed Specs
Side-by-Side “Anchored” Product Compare
“Drag and Drop” Items to Cart
Auto-Classify Product Category from Description
Easily Add Notes, Attachments, Approvers to Requisition
Graphical Approval Process Preview
Approval and Order Process Visibility
Feedback Required if Order is Rejected
SBx Benefit #1 – Enhanced User Experience and Adoption
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A “Use Case” for Usability – SBx vs. SRM
Scenario: Requisitioner Shops Product Catalogs, Selects Product, Determines Delivery is Within Lead Time, Assigns Vendor, Checks-Out, and Places Order
SRM 5.0 – 15 Steps
SBx – 5 Steps • SBx eliminates 2/3 of the process steps• SBx increases order accuracy, compliance, and completeness – in 50% less processing time on average
Click "Create Shopping
Cart"
Choose “Request
Type”
Enter "Product ID“
Click "Proceed to Checkout”
Click "Submit Order“
Click "Shop (Wizard)“
Click "Internal Goods/
Services"
Enter/ Search "Product ID"
Click "Start" Button
Click "Product ID“ Enter "Date“
Click "Add to Shopping
Cart"
Click "Line Item“ Scroll Down Click "Source
of Supply”
Scroll Down Select "Supplier“
Click "Assign Vendor" Button
Click "Continue"
Button
Click "Order" Button
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SBx Benefit #2 – Advanced Functionality Not Available in Native SAP
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SBx Benefit #2 – Advanced Functionality Not Available in Native SAP
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SBx Benefit #3 – Improved Compliance and Control
SBx P2P Process Compliance Checkpoints:
User alerted to search product catalogs before executing non-catalog form X-Catalog search (all data sources) presented in single UIRatings and Reviews available to help in making the best buying decision
Preferred supplier agreement/items automatically proposed Less expensive substitutes automatically proposed Real-time “Price Check” on shopping list re-orders
Fields “auto-populated” to reduce errors Context-sensitive, point-of-need alerts, (e.g., CapEx requests > $100K)Company Policies and documentation assigned to categories
Accounting information displayed in cart/req for approval/review
“Auto-Classification” of off-catalog request based on description
More “Touchless” POs – Fewer Off-Catalog Reqs
More “On-Contract Spend” – Less Maverick Buying
Faster Cycle Time – Less Rework
More accurate spend analysis – Better decisions
Faster Cycle Time – Less Rework
SBx Benefit #4 – Leverages SAP Investment
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• SBx runs directly on your existing SAP server and sits on top of SRM, MDM, MM, PS, CS, and PM• SBx connects real-time to SAP databases using an
Enterprise Service Oriented Architecture (eSOA)
• SAP User ID/Password is used for SBx login• SBx is an unique P2P end-user UI that leverages your
existing SAP investment and requires none of the following:
New hardware Additional database(s) System modifications Synching of master data Synching of transaction data SAP’s Enterprise Portal (EP) Additional user authentication
SBx Benefit #5 – Low Impact Change, High Impact ROI
Low Impact Change Up and Running in 3 Weeks User Training Available But Not
Required Annual Enterprise License
Includes:• Unlimited Users• Implementation• Upgrades & Maintenance• Level 2 & 3 Support• Training Documentation
High Impact ROI
Improvement Assumption Improved
Adoption/Compliance • Increase Spend Under
Management 20% and Reduce Maverick Spend by 6% (from 23% of spend to 17%)
• Average Savings on Re-Captured Maverick Spend 12%
Illustration*$3.6M Savings on Re-Captured Maverick Spend
Greater Process Efficiency
• Reduce Off-Contract Requisitions from 34% of all orders to 15%
• Average Savings on Incremental, On-Contract/On-Catalog requisitions @ $9 Per Order
*Illustration Assumptions: $500 Million in P2P Addressable Indirect Spend
100K Annual PO Volume
$.2M Process Cost Savings on 19K fewer off-catalog
orders
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The SBx team has been providing SAP-based P2P solutions utilizing MM and SRM for 13 years and has worked with countless customers, all of which had a similar message… “SAP is very robust, but it is too hard to use.”
Beginning in 2006, the team worked with a diverse group of Fortune 500 customers from Automotive, CPG, Oil and Gas, and other industries, to design and develop an intuitive and easy to use P2P UI for their customers running SAP. Built on top of SAP SRM, the UI tool proved a boon to user adoption and liquidity in the marketplace and was showcased as a Best Practice at SAP’s annual Sapphire event.
“Consumerizing” the P2P experienceThe History of SBx – Gen I
Background: More than 3 years into an SAP SRM roll-out, the company was still struggling with low user adoption and was looking to increase both usability and complianceBenchmarks:
User Adoption < 50% Spend Under Management
<50% Non-Compliant Orders – High
Incidence of re-work on 22K annual cart volume due to missing attachments/incorrect accounting
$4B Global Pharmaceutical CompanySBx Customer Case Study – Gen II
User Feedback: Pilot users indicate that the “SBx tool will make it easier to do my job and saves me time.”Roll-out Goals: Ramp 100% of targeted users by YE 2010; drive compliant spend above 75%
SBx Demo – Home Page
13Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
SBx Demo – Shopping
14Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
Browse for items
Tool Tip
Search for items
Drag/drop items into your cart
Ratings, Reviews, and Policies
SBx Demo – Cross-catalog Search
15Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
Internally and supplier-hosted catalogs presented in a single UI
SBx Demo – Non-catalog Forms
16Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
Line item options easily accessibleCombining internal
goods and describe requirements on a single screen
SBx Demo – Automatic Catalog Search from Non-catalog Form
17Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
Catalog Form
Auto propose catalog items
SBx Demo – Item Compare w/Anchoring
18Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
Differences shown in red
Anchored Item
SBx Demo – Order Status Tracking
19Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
SBx Demo – Goods Receipt
20Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
Receipt Entry Form
SBx Demo – Approve
21Demo can be viewed using the following url:http://www.simplifying-it.net/demos.html
Can Approve or Reject. Comment required for Rejected items.
Ability to Submit many orders at once
