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BUILDING NEW CAREER PATHS:
THE EMERGENCE OF THE GLOBAL BUSINESS SERVICES PROFESSIONAL
BEN HUANG-PANALPINA GLOBAL BUSINESS SERVICES CENTER HEAD (WUHAN, CHINA)
Current position:
Panalpina Global Business Services Center Head(Wuhan, China)
Professional qualifications:
• CGMA-Chartered Global Management Accountant
• CIMA® Member
• Certified GBS Professional by CIMA® & Hackett Group
• Certified Lean Six Sigma Master Black Belt by SigmaPro ® Inc.
• Certified PMP® Project Management Professional
• Certified PRINCE2® Practioner
Ben Huang
Speaker Profile
PANALPINA’S GLOBAL NETWORK
70+ Countries
90+Countries with partner presence
500Offices worldwide
15,000Employees worldwide
Headquarters Countries with Panalpina offices Countries with partner presence Note: World map based on the official UN published maps
Headquarters
-- Basel
PANALPINA WUHAN GBS INTRODUCTION
Core business activities
Air Freight Ocean Freight Logistics Energy Solutions
• Central procurement and capacity
management
• Strategic partnership with leading
carriers
• NVOCC
Pantainer Express Line
• Intermodal services
• 450 LCL Services
• Managed Solutions
• Value-Added Services
• Lead Logistics Provider
(LLP)
• Warehouse and distribution
• Overland
• Turnkey project logistics Management
• Out-of-gauge and heavy lift handling
and transport
• Break bulk and chartering
• Project planning and
study consulting
• Transport engineering
• O&G tailored hub logistics
• Offshore marine services
• Rig move and field supply concepts
• Tailored service levels,
from intermodal sea-air to temperature
controlled services, also available door-
to-door
• Cargo 2000 (C2K) milestone tracking
and paperless flights
• Central procurement and strategic
partnerships
with leading airlines
• Controlled airfreight network
• 24x7 hub, charter and emergency
services
PANALPINA WUHAN GBS INTRODUCTION
GBS Delivery Model is based on Hybrid Model of 3 captive GBS sites plus external BPO outsourcing
GBS
GBS
GBS
GBS Prague
GBS Wuhan
GBS Manila
GBS Delivery modus Languages
GBS Prague Regional delivery Europe European languages
GBS Wuhan Regional delivery China / Global delivery World Chinese / English
GBS Manila Regional delivery Asia & MEAC / Global delivery World English / Other Asian
PANALPINA GBS-WUHAN AT A GLANCE
Establish year
2009
Education & age
90% bachelor degree
Average 25 years old
Office location
Wuhan, China
Gender split
95% female
5% male
Service coverage50 + countries
Multi-functional
Business Operations
Office size
1685.68 sqm
Max. 300
employees
EVOLUTION & DEVELOPMENT OF GBS-WUHAN
7
CSC
Centralized Service Center
Y 2009
BSC
Business
Service
Center
Y 2014
GBS
Global Business
Services
Y 2015
Low Complexity
More
function
scopes
High Complexity
Single
Function
WHAT IS A WORLD CLASS GBS
8
WORLD-CLASS GBS KNOWS TALENT IS THE TRUE FOUNDATION OF THEIR SUCCESS
9
CHALLENGES FOR GBS TO ACHIEVE WORLD CLASS PERFORMANCE
10
THE TRADITIONAL TALENT MANAGEMENT APPROACH PROVES INSUFFICIENT
11
Gap: What still missing??
Talent recruitment
Business Acumen
Career Path
Work-Life Balance
Training Budget
FROM TRADITIONAL BUSINESS LEADER TO WORLD CLASS GBS LEADER
12
GAP BETWEEN TRADITIONAL LEADER AND WORLD CLASS GBS LEADER
13
Traditional Business/Operations Leader World Class GBS Leader
Standard leadership development curriculum:
Coaching
Presentation skills
Objective setting & Performance evaluation
Communication skills
Business manners
Business email writing skills
Standard workforce planning
Single functional Business Acumen
Interview skills
Specific competency-based programs based on the
GBS site scope requirements:
Multi-functional business acumen
Migration project management methodologies
SLA/OLA contracting and governance
Shared service management governance
Internal transfer pricing strategies
Value tracking & big data analytics skills
Lean six sigma/transformation
Agile workforce planning
Automation engineering
Global End-to-end process ownership & governance
A PROFESSIONAL IDENTITY IS DULY NEEDED FOR SHARED SERVICES
14
GLOBAL BUSINESS SHARED SERVICES IS NOT A SHORT-LIVED CAREER PATH
15
Comprehensive Performance
Benchmarking
In-depth best practice sharing
Knowledge management
Industrial research &
studies
Training & Certification
EXAMPLE: WORLD-CLASS GBS OUTPACE THEIR PEERS
16
GENERAL TRAINING & DEVELOPMENT PER JOB LEVEL SEGMENTATION
17
Individual Effectiveness
Basic know-how, IT, Effective Communication, Time Management, Business Email Writing
Orientation Program
Vision, Values, CoC, Compliance, Policies, Business, Strategy, Function Introduction & Job Knowledge/Specific
General Management/ Industry Knowledge
Management Accounting
HR for Non-HR
Certification of Global Business Service
Operational Excellence
Lean Six Sigma (Greenbelt)
Logistics Excellence
PRINCE2
Leadership
Steering Success
Personify Leadership
All Employee
Manager/Team Lead
Senior Manager
Service Delivery Lead
Target Role
Panalpina
GBS-Wuhan
new
new
WHAT WE DID IN GBS WUHAN IN YEAR 2015
18
Tailor-made Leadership Development
Program for GBS
GBS WUH GRADUATE TRAINEE PROGRAM
PANALPINA GBS WUHAN GRADUATE TRAINEE PROGRAM
GBS WUH GRADUATE TRAINEE PROGRAM
GBS WUH GRADUATE TRAINEE PROGRAM
• To develop and strengthen a local management
team with talent people of appropriate experience
and expertise to support its increasingly complex
functions in GBS Wuhan.
• Through the 24-month Graduate Trainee Program,
We aims at grooming talent graduate trainees to
become our future leaders with certified GBS
professional knowledge and skills
Program Objectives
• Duration: 24 months
• Location: GBS Wuhan
Program Outline
GBS WUH GRADUATE TRAINEE PROGRAM
GLOBAL BUSINESS SERVICE CENTER WUHAN
Program Overview
Onboarding
&
Orientation
Frontline
Operations
Job
Rotation I
Project
Assignment
Challenging
Position
Job
Rotation II
Project
Assignment
Start EndIn 24 Months
Mentoring
& Coaching
by Senior
Management
Performance
Management &
Assessment
• To help graduate trainees to solve
problems in work and life.
• To concentrate on the individual
development needs and goals based
on their career aspirations.
• To select member from management
team (Manager level) act as mentor
of the trainee throughout the
program.
• CIMA GBS Certification 50/100
• Performance review from the
corresponding direct supervisors 50/100
• Overall Passing Score 80/100
GLOBAL BUSINESS SERVICE CENTER WUHAN
GBS WUH GRADUATE TRAINEE PROGRAM
24-Month Learning & Development Plan
Core Value
Mindset
System & process
knowledge
On job training
Business
awareness
Soft Skills
CIMA CGBS
Lean
Six Sigma
GBS WUH GRADUATE TRAINEE PROGRAM
GLOBAL BUSINESS SERVICE CENTER WUHAN
Certified GBS Professionals development program
• Adoption of CGBS Program of learning & certification examination from CIMA & the Hackett Group
• A life-long professional learning & development qualification career pathway
APPENDIX
GBS WUH GRADUATE TRAINEE PROGRAM
Summary of skills and capabilities training by level
Certificate in GBS – the learning experience
Diploma in global business services (dgbs)
Advanced diploma-global business services (adgbs)
SUMMARY OF SKILLS AND CAPABILITIES TRAINING BY LEVEL
GBS WUH GRADUATE TRAINEE PROGRAM
CERTIFICATE IN GBS – THE LEARNING EXPERIENCE
GBS WUH GRADUATE TRAINEE PROGRAM
DIPLOMA IN GLOBAL BUSINESS SERVICES (DGBS)
GBS WUH GRADUATE TRAINEE PROGRAM
ADVANCED DIPLOMA-GLOBAL BUSINESS SERVICES (ADGBS)
GBS WUHAN GRADUATE TRAINEE PROGRAM
GBS WUH GRADUATE TRAINEE PROGRAM
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