Sacramento City CollegeStrategic Planning System

Title (include date of plan): 2014-15 Continuous Quality Improvement Program PlanPlan Type: Program PlanOPR: President’s Office and PRIE OfficeCollaborative Group(s): President’s CabinetReference documents: College Goals & StrategiesPlanning year: 2015-16

SECTION I: Overview & Strategic Information

A. PROGRAM DESCRIPTION & PURPOSEThe Continuous Quality Improvement (CQI) program at Sacramento City College focuses on the ongoing review and improvement of SCC processes. The general activities of the SCC CQI program include:

Participation in the Continuous Quality Improvement Network (CQIN); this provides an institutional resource for Continuous Quality Improvement (CQI) activities at SCC.

Facilitation of the use of data related to institutional effectiveness for continuous improvement across the college. This occurs throughout the academic year.

Provision of professional development about continuous quality improvement through activities such as workshops, speakers and travel. Typically CQI program plan funds support the travel of a SCC team to one major event in the spring of each academic year.

Support for the im plementation of actions related to continuous improvement in support of the College Goals. This occurs throughout the academic year.

The CQI work supports the achievement of SCC College Goals. CQI emphasizes institutional effectiveness in ways that support the College’s commitment to

teaching and learning effectiveness as described in SCC Goal A: Deliver student-centered programs and services that demonstrate a commitment to teaching and learning effectiveness and support student success in the achievement of basic skills, certificates, degrees, transfer, jobs, and other student educational goals.

CQI emphasizes the alignment and integration of processes supports SCC Goal B: Align enrollment management processes to assist all students in moving through programs from first enrollment to completion of educational goals.

CQI emphasizes employee engagement and accountability in ways that directly align with SCC College Goal C: Improve organizational effectiveness through increased employee engagement with the college community and continuous process improvement.

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B. ENVIRONMENTAL SCANAn increasing emphasis on continuous improvement and outcome metrics has been evident from the accrediting commission (ACCJC), the California Community College Chancellor’s Office, the State of California and the Federal Department of Education. For example, changes related to Student Success and Support Programs (SSSP) and Student Equity planning have affected CQI work at the college:

The activities supported by CQI practices, such as the alignment and integration of college processes, are also designed to improve student success.

Information related to CQI can be used to evaluate the impact of interventions designed to support new students through matriculation, etc.

Metrics from the Scorecard required by the Student Success Act of 2012 form part of the college CQI metrics.

The increasing emphasis has resulted in the need for additional use of data related to institutional effectiveness.

C. MULTI-YEAR DIRECTIONS OR STRATEGIESDescribe the general directions in which you see the Program moving over the next 3 years. Include any multi-year initiatives your program plans. Describe how these directions and initiatives align with the College Goals. This information will be considered by the CSPC when they review the College Goals & Strategies each year and may lead to the development of new or revised college strategies.

Multi-year strategies of the CQI program: Develop additional CQI data that support the college goals. Work to increase the participation of the college community in the use of that data. Identify and support key college efforts related to continuous improvement.

SECTION II: Operational Review and Plan

A: REVIEW OF ACCOMPLISHMENT OF THE PREVIOUS YEAR’S WORKCQI: Achievement of objectives Spring 2013 through Fall 2014Objective Expected

OutcomeResults/Progress

Objective 1 (Dissemination of information about CQI methods)

Support staff learning about continuous quality improvement (CQI) through activities such as workshops, speakers and travel to CQI-related events.

This supports the CQI long term objective to identify and support key college efforts related to continuous improvement.

A team is identified and attends the summer institute (or alternative staff development opportunities) with the intent of developing ideas and actions relevant to SCC vision, values, and goals.

Workshops related to CQI are provided for the college.

Membership in CQIN was renewed. A decision was made to not attend the CQIN summer institute. Instead CQIN funds were used to support attendance of college employees at the following:

Hispanic Association of Colleges & Universities (HACU) conference

Travel to preview Civitas Learning products related to the use of predictive analytics for student success

CCSSE/NSSE Engaging Latino Students conference

These events are directly related to SCC efforts to reduce gaps in student success between student demographic groups.

A variety of workshops related to planning and research in support of continuous quality improvement were offered. In addition, the college President facilitated the annual meeting of the Standing Committee Chairs in support of continuous quality improvement.

Objective 2: (Implementation of CQI practices)

Assist in the implementation of actions and processes that focus on continuous improvement in support of College Values and Goals.

This supports the CQI long term objective to identify and support key college efforts related to continuous improvement.

Key projects, actions and processes that focus on continuous improvement in support of College Values and Goals are implemented at SCC.

Four IQ awards were granted. Reports on those activities are attached to this plan (see Appendix)

Objective 3 (Institutional effectiveness data)

The application of the continuous quality

The Institutional Effectiveness Reports were developed over the summer and provided in the Fall. The IE reports supported the work of the CSPC and

Facilitate the use of data related to institutional effectiveness across the college.

This supports the CQI long term objective to develop CQI data reports that support the college goals and increase the participation of the college community in the use of that data.

improvement approach as it relates to SCC Values and Goals is broadened across the College.

PRIE Committees.

Two new IE reports are being produced for Fall 2014 - the Student Voices Report and the Student Equity Report.

Data was provided for unit planning and program review. Assistance in the use/interpretation of the data was provided.

Core indicators for the College Goals have been developed.

Procedure or task Timeline Responsible persons

Accomplishments

Spring 2013Develop an interactive website for SCC employees that can be used to share ideas and support employee communication and engagement. (Objective 1)

Jan-April College PresidentPIOIT DeanStaff Development Coordinator

This was not undertaken because of the availability of the new SCC website.

Plan CQI workshops and activities for Fall 13 and/or Spring 14 (Objective 1)

Jan-April PRIE Dean A variety of workshops related to planning and research in support of continuous quality improvement were offered.

Renew CQIN membership (Objective 1) Jan-Feb College President Membership was renewed.

Develop criteria for CQI Initiatives awards. (Objective 2)

Jan - March College President Criteria were developed and IQ Awards were made.

If resources permit, attend the CQIN pre-institute working session and summer institute or alternative event. (Objective 1)

March - June

College PresidentCQIN representative

A decision was made to not attend the CQIN pre-institute this year. Instead funding was used to support travel of SCC personnel to:

HACU conference Civitas preview CCSSE/NSSE Engaging

Latino Students eventThese events are directly tied to our data-based work on improving student success for underrepresented groups.

Fall 2014Prepare Institutional Effectiveness reports that are targeted for standing committees and/or constituency groups. (Objective 3)

August-November

PRIE Office Drafts of the Institutional Effectiveness Reports have been developed and will be distributed in November. The IE reports support the work of the CSPC, PRIE, Matriculation, Student Equity, and

BSI Committees.Identify current CQI practices that support continuous improvement at SCC and disseminate information about those practices. (Objective 2)

September-October

President’s CabinetExecutive CouncilPRIE Dean

The focus has been on identifying practices supporting implementation of the new SSSP and Student Equity Plans.

Announce applications for CQI Initiatives awards; collect applications and select awardees. (Objective 2)

September - November

President’s CabinetExecutive Council

The announcement for the second round of IQ Awards went out to the college. Proposals are due Dec 1.

Examine institutional effectiveness data and promote a college-wide dialogue related to CQI. (Objective 3)

September - December

PRIE DeanExecutive CouncilPresident’s CabinetPRIE Committee

Key indicators for the College Goals have been included in the IE Reports.

Conduct CQI workshops and activities (workshops, speakers, etc.) (Objective 1)

September-December

PRIE Dean(and others TBD)

A variety of workshops related to planning and research in support of continuous quality improvement were offered. For example, the PRIE Committee presented information on the use of evidence for continuous improvement a several venues including Department Chairs Council., Classified Senate, and the Counseling Division.

In addition, the college President facilitated the annual meeting of the Standing Committee Chairs in support of continuous quality improvement.

Spring 2015 (Projected)Choose recipients of IQ Awards (Objective 2) Jan-Feb College President

Conduct CQI workshops and activities (Objective 1)

Jan -May PRIE Dean

Examine institutional effectiveness data and promote a college-wide dialogue related to CQI. (Objective 3)

Jan - May PRIE DeanCollege PresidentPRIE Committee

Renew CQIN membership (Objective 1) Jan-Feb College PresidentFund travel to CQIN pre-institute working session and summer institute or alternative event. (Objective 1)Possible travel opportunities:

Hispanic Serving Institute Summit League of Innovation Conference Sustainability Conference

March - June

College PresidentCQIN representative

B. PROGRAM OBJECTIVES AND OUTCOMES/ MEASURES OF MERIT FOR THE PLANNING YEAR Objectives for the 2015-16 planning year: For the past few years travel to the Continuous Quality Improvement Network (CQIN) spring and summer events has been curtailed in light of the economic constraints faced by the College. The purpose of the SCC Continuous Quality Improvement (CQI) process remains the same and travel to the CQIN meetings in the future would strongly support that purpose. However, the emphasis of the program objectives is shifting somewhat to focus more on internally derived work that can continue independently of attendance at the CQIN meetings.

Objective 1 Dissemination of information about CQI methods: Support staff learning about continuous quality improvement (CQI) through activities such as workshops, speakers and travel to CQI-related events.

Outcome: CQI staff development opportunities are provided. This may include travel to CQIN events or other activities as well as workshops, etc.

Outcome: College dialogue about CQI as it relates to the SCC Goals occurs in various venues (e.g. through discussion of the College Goal indicators).

Objective 2 Implementation of CQI practices: Assist in the implementation of actions and processes that focus on continuous improvement in support of College Values and Goals.

Outcome: Key projects, actions and processes that focus on CQI are supported (e.g. through the IQ Awards).

Support the implementation of the Student Success & Support Programs (SSSP) and Student Equity plans.

Support the work of college pathways partnership projects such as Sacramento Pathways to Success and the CCSSE/NSSE Engaging Latino Students project.

Objective 3 Use of institutional effectiveness data: Facilitate the use of data related to institutional effectiveness across the college.

Outcome: Data related to institutional effectiveness are identified, provided to appropriate college groups and discussed in various venues across the college.

Outcome: Increased outreach and training related to the interpretation and use of data for planning and program improvement.

C. PROCEDURES AND RESOURCE REQUIRMENTS FOR THE PLANNING YEAR:Provide information about the procedures that you will use to accomplish your objectives and the resource requirements needed for those procedures. Include information about the funding sources available to your program.

Procedures: Explain the overall procedures that the program uses to fill its purpose and implement its objectives. In some cases, a given procedure may support more than one objective.

Resource requirements: State the resources (financial, facilities, and IT) that are needed to implement program objectives.

Funding sources: State the sources of funds that are applicable to your program.

Procedures: Note: the cycle of annual CQIN activities begins in the Spring semester and runs through the end of Fall semester, thus bridging academic years.

Objective 1 Procedures: (Dissemination of information about CQI methods) CQIN membership: The College’s membership in CQIN provides access to online resources and

discussions and information about CQI practices. Workshops, discussions, etc.: The College President and PRIE Dean will support the integration of

CQI themes through flex workshops, discussions at college committees and constituency groups, invited speakers, dialogue at college retreats, etc.

Travel: The College President will choose a team to travel to events that support continuous improvement and the institutional effectiveness emphases being pursued at the college. In some years, travel may be omitted if travel costs are high and/or if no event aligned with college emphases is available.

Website: The College President will work with the PIO, IT Dean, and Staff Development Coordinator to develop an interactive website for SCC employees that can be used to share ideas and support employee communication and engagement.

Objective 2 Procedures: (Implementation of CQI practices) Highlighted activities: The college leadership will identify activities that support continuous

improvement at SCC and to share the results of those activities. CQI Initiatives awards: These awards will provide small amounts of funding to specific efforts that

contribute to CQI at SCC. The College President will develop criteria and an application process for these awards.

Objective 3 Procedures: (Use of institutional effectiveness data) Data dialogue: The PRIE Dean will work with the Executive Council, President’s Cabinet, the

PRIE Committee and other groups to examine IE data and build related dialogue. IE reports: The set of college Institutional Effectiveness Reports provided by the PRIE Office will

be modified to include reports related to institutional effectiveness for standing committees and/or constituency groups.

Objective and Procedures Timeline Responsible persons

Resource Requirements Projected Costs

Objective 1 (Dissemination of information about CQI methods)

CQIN membership: The College’s membership in CQIN provides access to online resources and discussions and information about CQI practices.

Jan-Feb 2015

College President

Funds for membership costs $2000

Website: Develop an interactive website for SCC employees that can be used to share ideas and support employee communication and engagement.

Jan-April 2015

College President

PIOIT Dean

Time of individuals involved in website development

No financial resources required

Workshops, etc.: Support the integration of CQI themes through flex workshops,

Jan 2015-May 2016

PRIE Dean Time of individuals involved in planning and delivery of No financial

invited speakers, dialogue at college retreats, etc.

workshops, etc. resources required

Travel: If resources permit, send a team to events that support CQI and align with emphases being pursued at the college. In some years, travel may be omitted if travel costs are high and/or if no event aligned with college emphases is available.

Jan-July 2015

College PresidentPRIE Dean

Funds for travel, registration, etc. for 4-8 individuals to one or more events.

Time of individuals involved in the travel and subsequent implementation of practices.

$5,000

Objective 2: (Implementation of CQI practices)

Highlighted activities: Identify activities that support continuous improvement at SCC and involve the college in dialogue about those activities (e.g. SSSP, Student Equity, Sacramento Pathways, etc.)

Ongoing through2014-15

PRIE Dean Time of individuals involved in the activity.

No financial resource

requirements.

CQI Initiatives awards: Provide small amounts of funding to specific efforts that contribute to CQI at SCC. The College President will develop criteria and process for these awards.

Call for proposals Nov 2014Awards

Jan 2015

College PresidentPRIE Dean

Funds to support projects developed throughout the college (materials, supplies, small stipends, etc.)

$5,000

Support for other college CQI initiatives: Provide funding for other CQI initiatives (e.g. Sustainability audit)

$2,000

Objective 3 (Institutional effectiveness data)

Data dialogue: The PRIE Dean will work with the Executive Council, President’s Cabinet, the PRIE Committee and other groups to examine IE data and build related dialogue.

OngoingThrough 2014-15

academic year

PRIE Dean Time of individuals involved in the activity. No financial

resource requirements.

IE reports: The set of college Institutional Effectiveness Reports provided by the PRIE Office will be modified to include reports related to institutional effectiveness for standing committees and/or constituency groups.

August – October

2014

PRIE Dean Time of PRIE staff for developing reports. No financial

resource requirements.

Total Funding requested$14,000

DATE: Plan updated November 2014REVIEW CYCLE: Annual

Appendix: IQ Award Reports

Institution Quality Award Summary:

“Raising Student Persistence Rates via Basic Skills Materials Purchase”

Fall, 2014

Submitted by Kristin Gunn, Adjunct Librarian, Sacramento City College

A. Overview of the project, including whether it accomplished the outcomes that were proposed and how resources were used

The original summary of this grant notes that:

This project will provide students at SCC with more current and additional basic skills materials to support their early success in college courses and lay the foundation for continued achievement in future classes. Staff from all areas will be invited to contribute support, such as promotion of basic skills workshops, classes, and tutoring. Staff will be asked to help students become aware of basic skills initiatives and materials available to help them succeed in school.

The IQ funds were used to order Basic Skills materials for student use at the library in the following course categories: Math, English, Human-Career Development, and English as a Second Language (ESL), :

1. Books: sample titles include “Teach Yourself Mathematics”, “English Simplified”, “Straight A Study Skills” and “English the American Way”.

2. Instructional videos such as “Teach Yourself English” and “The Pre-Algebra Tutor”.3. Math Manipulatives per special request by the LRC Tutoring Center for use with sight-impaired

students; purchases included a hands-on manipulative kit and fraction tiles.

B.      How the project has supported student completion of educational goals

Library staff is using the IQ Grant not only to purchase additional Basic Skills materials but also to promote them within the library via signage and a display table immediately visible when students enter the library lobby on the 2nd floor of the Learning Resource Center.

We have also cross-promoted our Basic Skills materials collection within our division and other departments that support student success including:● Instructional Media● Tutoring Center● Writing Skills Center● Math, English, HCD, and ESL● MESA, RISE, Basic Skills Coordinator

This is being accomplished by email, in-person visits and by creating a “Make the Grade @ The LRC” handout that shows students the materials, classes and workshops that can help them succeed.

C.      How the project can become a sustainable part of SCC in the future

The Basic Skills Materials purchase is sustainable in that it:● fosters and strengthen communications within the Learning Resources Division, especially between

the Library, Tutoring, Instructional Media, and the Writing Center.● highlights the Learning Resource Center’s materials and services such as tutoring, workshops and

classes that support student success efforts to the SCC community.

These outcomes are being accomplished by:● The new “Make the Grade @ the LRC” handout is now a permanent offering on our handout carrell

by the reference desk and as well viewable on the library website. The handout is also distributed during library orientations and workshops to make students and faculty aware of resources available to help students succeed at SCC. One librarian has responsibility for maintaining all handouts.

● The Division administrative assistant (DAA) will collect workshop, orientation, and tutoring schedules via a monthly reminder for such information to the appropriate department heads. The DAA will then distribute these schedules to Division faculty and staff via monthly email.

D.   How you plan to disseminate the results of your work

All materials ordered with this grant are specially coded in the library catalog in order to track usage. Circulation reports will be analyzed and additional materials will be purchased based on results, with ongoing funding coming from the Library Materials Program Plan.

E.    Other information you think is appropriate

An additional benefit of receiving the IQ Award is that Library staff were able to incorporate the the IQ proposal to apply for additional Basic Skills materials in a separate request to the matriculation fund overage account. Staff applied for and received funds to purchase numerous additional materials, leading to a greatly strengthened BSI collection. 

Enhancing Educational Outcomes in Computer ScienceInstitutional Quality Award Report

Project Overview

The overriding goal of this project was to enhance the Computer Information Science (CIS) department’s understanding of implementation strategies for combining Industry Certification with existing curricula to close the gap between the classroom and the profession, easing a student’s transition to the workplace.

Industry Certification has grown significantly over the last several decades. There are hundreds of certifications available in the Information Technology (IT) arena, which makes this project critical to the decisions the Computer Information Science department at Sacramento City College (SCC) will be making regarding the feasibility of combining existing coursework and industry certification (IC). Although the CIS department has several certificates in a variety of IT fields, industry certifications provide global skill recognition.

This project investigated three elements of increasing SCC student workforce readiness. The CIS department explored; 1) the potential for combining existing curricula with industry certification, 2) the interest of students in this practice, and 3) the existing alignment of current curriculum with industry certification exams.

Combining Certification with Existing CurriculaCombining Industry Certification (IC) with existing curricula requires knowledge of exam

objectives as well as the establishment of a relationship with an IC exam provider. The CIS department chose to affiliate itself with Certiport/Pearson Vue, an experienced and respected provider of a multitude of IC exams from multiple providers including, Microsoft, Hewlett Packard, Adobe, Quickbooks, CompTIA and CISCO.

Student InterestStudent interested was examined using a couple of methods. We used a survey to get student input

on their interest in IC, finding that well over 85% of students would be interested in IC if it were provided free or at very low cost. The department has been pursuing resources that would reduce the cost of certification including registering for CyberWatch which would cut the cost of CompTIA exams (A+, N+ and Security certification) by 50% as well as considering establishing a testing center at SCC that would offer free or very low cost certification exams to SCC students while charging market fees for others to raise funds to pay for site licensing for high demand certification exams (Microsoft Office Specialist, Microsoft Technology Associate and Quickbooks exams).

Combining Certification with Existing CurriculaCombining Industry Certification (IC) with existing curricula requires knowledge of exam

objectives as well as the establishment of a relationship with an IC exam provider. Certiport has been very helpful in this pursuit by providing free practice materials and exams to instructors, staff and students to build interest and resolve concerns. Although several of our disciplines are aligned with industry standards (Networking, Security and CISCO) many other areas, applications, programming, web development and Business Department Quickbooks coursework had not been compared with industry objectives prior to this project.

Alignment of Existing Curricula with Industry Certification ExamsStrong curricular alignment with industry certification exams exists in our networking and security

areas of instruction with good to moderate alignment found in the Business department’s Quickbooks curricula, as well as, Microsoft Office, operating system and Microsoft server curriculum.

Current Program Status

This project has currently expended over half of the funds allocated for practice materials and a variety of certification exams as well as a 5 seat site license that will allow us to offer MOS certifications for one year (Fall 2014-Fall 2015) in all of the productivity software we currently offer (Word, Excel, PowerPoint, and Access).

Supporting Student Success

This project has just begun to scratch the surface of potential benefits to the institution and its students and partners by; 1) increasing its value of SCC in the eyes of employers and educational consumers, 2) improving our institutions reputation therefore increasing enrollment of a talented pool of students, as well as, 3) creating a collaborative relationship with credentialing organizations (Goetz et. al., 2011).Students will potentially benefit from, 1) increased knowledge of career choices, 2) improved academic performance, 3) increased marketability and value to prospective employers, and 4) greater preparedness for the workforce. Even our industry partners stand to benefit through 1) more qualified students entering the workforce, 2) reduced need for training of new hires, and 3) increases in the quality of the overall profession (Goetz et. al., 2011).

Sustaining Industry Certification

The CIS department is still discussing implementation strategies that have been used so far and alternate strategies the can increase the potential for positive outcomes. A continued commitment to combining Industry Certification with existing curricula with instructor and student follow-up will be required for improved strategy development and the development of positive outcomes.

Funding for project continuation will be incorporated into the CIS Unit Plan while researching new funding alternatives for the short-term. A testing center is being set up in B151 where students can take proctored practice and certification exams. A flyer has been created and is being used to recruit students for a variety of IC exams. One of our 1st 8 Week Word 2013 classes is offering a MOS certification exam in place of the final to interested students.

Dissemination

No plans currently exist for dissemination of our outcomes. This project is still in its initial stages without much verifiable data that could be used to substantiate aforementioned outcomes and benefits.

Conclusion

This project has provided many insights into the gap between our curriculum and the needs of industry. A path has been highlighted that can enhance the delivery our course content, shaping it to better meet the needs of both our students and industry. Continued discussions on the need for curricular change are needed as well as a renewal of our commitment to the end goal, improving student success and enhanced relationships with our industry partners.

Work Cited

Goetz, J. W., Zhu, D., Hampton, V. L., Chatterjee, S., & Salter, J. (2011). Integration of Professional Certification Examinations with the Financial Planning Curriculum: Increasing Efficiency Motivation, and Professional Success. American Journal of Business Education, 4.3(March), 35-46.

IQ Award Summary – Applied Apparel Studies, Fall 2014

Institution Quality Award Summary:“SCC Alteration Studio”

Fall 2014Submitted by Lynne Giovannetti

A. Overview of the project, including whether it accomplished the outcomes that were proposed and how resources were used

The original request was to outfit and storage closet to become an alteration studio to be run by students with faculty supervision.

Due to complications beyond our control, the alteration studio is at a stand still. This fall between now and December 2014, the closet will be cleaned, re-organized and set=up to launch in spring 2015.

The funds from grant will be used to purchase supplies to have a working alteration studio.

I have met with the SCC business office to discuss how to manage money from clients.

Work has also begun on sales receipts.

B. How the project has supported student completion of educational goals

The hope is that the SCC Alteration Studio will provide hands-on skill building for the student interns who will support the studio. These skills will translate into marketable employment for SCC students.

Since the Applied Apparel Studies program is part of Career Tech Education, any skills that foster employment opportunities will prepare students for the “real” world.

C. How the project can become a sustainable part of SCC in the future

The planned SCC Alteration Studio will continue running as long as we have clients, not only from within our campus, but the community as well.

D. How you plan to disseminate the results of your workAll students that work in the studio will be critiqued on the job done. The students will learn from the supervising faculty to maintain high standards.

Repeat business will also be an indicator of our success.

E. Other information you think appropriate

Once the studio is running, our goal is to pay back the “IQ” award.

Cary MartensenIQ Award Granted – Spring 2014Report Date - September 30, 2014

The IQ Award project I proposed was to pilot a small online tutoring program for Math Lab students during hours the Lab is closed or not busy. The online tutoring would be done by Math Lab tutors using CCCConfer, headsets and graphic pen tablets such as VisTablet or Wacom tablets.

Before purchasing equipment with the IQ grant funds, I carefully researched which headsets and tablets would be best. Tech support recommended adequate headsets and confirmed they would work well with CCCConfer. I was lucky enough to borrow a VisTablet and a Wacom tablet from the Art and Graphic Communication departments respectively. After many trials with college tech support however, it was evident that although both types of tablets work well on the Lab student computers, the computer VDI (Virtual Desk Infrastructure) setup prevents their use on the whiteboard at CCCConfer.

The IQ Award resources were not used. I sent an email to President Jefferey and others relinquishing the award last June.

Options that might be compatible with CCCConfer and yet to be explored include releasing two lab student computers from the VDI or possibly using a computer mouse, document cameras or webcams in place of the graphics tablets. In addition, I am looking forward to hearing about other online tutoring efforts on campus.