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TRANSCRIPT
Welcome
Older People’s Assembly
26 September 2017
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Agenda
• 1:30pm: Registration and refreshments
• 2:00pm: Welcome
• 2:05pm: Update from the Older People’s
Champion
• 2:20pm: Presentations: Investigating Scams,
Rogue Traders and Social Care support
for victims and vulnerable residents
• 3:10pm: Q&A and Discussions
• 3:25pm: Feedback and Close
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Reporting issues and service requests
•Council Main Switchboard and out-of-hours
service: 01895 250111
•Key Contact Numbers - inside back cover of
Hillingdon People
•Do it online 24/7 at www.hillingdon.gov.uk
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Cllr Ray Puddifoot
Older People’s Champion
Speakers for today
• Trading Standards – Services offered to
residents – Kiran Seyan
• Supporting victims and vulnerable residents
Anjeza Shkelqimi - Adult Social Care
• Financial help and advice - Client Financial
Affairs Team (CFA) – Deborah Lampard
Trading Standards
Kiran Seyan Senior Trading Standards Officer
Trading Standards Service
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• Safeguard the interests of consumers and the
business community.
• Protect consumers against poor quality goods and
services, by advising businesses on legal and
quality matters.
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What do Trading Standards do?
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Hillingdon Trading Standards
www.hillingdon.gov.uk/tradingstandards
01895 250 164 (opt1)
We work in partnership with the Citizens
Advice Consumer Service to offer you
first-step advice
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Helping consumers
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Citizens Advice Consumer Service
www.citizensadvice.org.uk
03454 040506
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Citizens Advice Bureau (CAB)
www.citizensadvice.org.uk
• Hayes CAB
Botwell
Green Library
East Avenue
Hayes
UB3 2HW
Tues – Thurs
9am – 1pm
• Uxbridge CAB
The Colonnade
Civic Centre
High Street
Uxbridge
UB8 1UW
Mon – Thurs
9.30am – 4pm
• Ruislip CAB
9 Eastcote Road
Ruislip
HA4 8BD
Mon – Wed
9.30am – 12noon
0344 848 7903
• Providing advice and guidance to traders to
maintain and improve the quality of goods and
standard of services
• Take enforcement action in accordance with our
Policy to handle major non-compliances
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Working with Businesses
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Metropolitan Police
Little Book of BIG Scams
www.met.police.uk/docs/little_book_scam.pdf
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BE SCEPTICAL
If it sounds ‘too good to be
true’, it probably is...
• Do NOT agree to offers or deals
immediately.
• Insist on time to obtain independent / legal
advice before making a decision.
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TAKE TIME TO DECIDE
• Do NOT hand over money or sign anything until you
have checked the credentials of the company or
individual
• NEVER send money to anyone you do not know or
trust, in UK or abroad
• Don’t use payment methods you aren’t
comfortable with.
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DON’T BE QUICK TO HAND OVER MONEY
• NEVER give banking or personal details to
anyone you do not know or trust.
• This information is valuable so make sure you
protect it!
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DON’T HAND OUT YOUR
INFORMATION
Always log on to a website directly.... Rather
than clicking on links provided in an email
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WEBSITE LINKS
• Do not be embarrassed to report a scam
• Scammers are cunning and clever – there is
no shame in being deceived
• By reporting you will make it difficult for
them to deceive others
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REPORT SCAMS
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National TS eCrime Team
• Scenario 1 – Doorstep Traders
Rogue Traders / Bogus callers
• Scenario 2 – Telephone trader
Calls to gather information
Investment scams
Computer Scams
• Scenario 3 – Postal Scam
Lottery / Prize Draw Scams
Inheritance Scams
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Role Play / Examples
Thank you
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Adult Social Care
“Supporting victims and vulnerable residents”
Anjeza Shkelqimi Safeguarding, Quality & Partnerships
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• Needs Assessments under Care Act 2014 guidelines
– Assessing for package of care
– For direct payments
– For extra care accommodation
– For 24hrs residential/nursing care
– For short stays
– Day care
– Continuing health care assessments
All assessments take into consideration the mental/physical
impairments, how that impacts on completing the day to day
activities and how that affects the wellbeing of the individual.
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Assessments
• All main carers of individuals who require help are assessed
within their own right under the guidelines of Care Act 2014.
• Subject to eligibility, the main carers are entitled to services
from the local authority in order to enable them to carry on
with their caring role.
• Services they are entitled to are:
– Respite care
– Sit in service
– Direct payment to fund any fun/stress relieving activities
that the adult may wish to get involved in order to support
their caring role.
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Carer’s assessments
• The council has a duty of care to safeguard any individual who
is considered vulnerable because of their physical/mental
impairment to the point where they are unable to protect
themselves.
• When doing so the wishes and views of the adult will be
considered and the person will be given a choice on what
outcome they wish to achieve from the safeguarding
procedures.
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Safeguarding
• If the person does not have mental capacity to make
such a decision then based on Mental Capacity Act 2005
they get a mental capacity assessment and a best
interest decision. All is considered to make the best
decision on their behalf.
• In case the individual wishes not to pursue an incident
as safeguarding, it will not be considered if the abuse
continues to pose a threat to the general public’s well
wellbeing.
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Safeguarding – Cont’d
• To increase choice and control of the
service users, Hillingdon is in a position of
providing them with a direct payment
instead of providing a direct service.
• The person is allowed to purchase their
own services with the funding provided by
Hillingdon Council.
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Direct Payments
• Adults are supported to live with cares who
are paid to support the service users to live
in a homely environment.
• The placements are chosen so both the
adult and the carers become a good match
to help the placement last.
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Supported Living
Thank you
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Client Financial Affairs Team (CFA)
“Financial help and advice”
Deborah Lampard CFA Team Leader
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Client Financial Affairs (CFA) Team
Who are we?
The Client Financial Affairs or CFA Team is a small team of 4 full time staff
based at the Civic Centre. We have three main roles that we undertake for
clients who either live or have died within the London Borough of Hillingdon.
The 3 roles are defined under the following headings
1. Deputyship
2. Appointeeship
3. Public Health Funerals
Who qualifies for support?
Deputy /Appointeeship
• In order to access support offered by the CFA Team the client would
need to be referred by a professional care support worker.
• The client must have been assessed as lacking mental capacity to
manage their finances overall even if they can make some choices
for themselves.
• Have no one else to support them.
• We will decide whether to be a Deputy or an Appointee based on the
client’s financial situation.
Definition of Capacity
'Mental capacity' means a person's ability to make their own choices and
decisions using relevant information to make and support their reasoning for
that choice.
Under UK law, someone's capacity is judged according to the specific decision
to be made..
For example someone may be able to go shopping and choose suitable food for
their needs but they may not be able to work out the change they are due to
be given at the till.
When someone cannot make an informed choice then their deputy can make
this choice for them using a "best interest" decision.
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You can apply to become someone’s deputy if they ‘lack mental capacity’.
They may still be able to make decisions for themselves at certain times. People may lack mental capacity because, for example:
• they have/have had a serious brain injury or illness • they have dementia • they have severe learning disabilities
As a deputy, you are authorised by the Court of Protection to make decisions
on the client's behalf.
1. Deputyship
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Deputy/Appointee Process
• Receive a referral and an assessment from a qualified person to
confirm that the client lacks capacity to manage their finances
• Conduct a Search at their property, remove items of value and
collect financial and other relevant documents
• Try to trace family or friends who may be willing to act instead
or to find out if any arrangements are in place for someone to
act.
• Put together financial documents and write to all parties to
advise our involvement
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Deputy/Appointee Process – cont’d
• Complete a Court Application and send off with fee
• Apply for appointeeship to support client whilst the deputy
order is considered
• Pay bills and expenses including rent, care fees, spending money
etc
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2. Appointeeship
• This is a provision where the Secretary of State for the Department for
Work and Pensions can appoint someone to collect and manage the state
benefits of someone who cannot do this for themselves. The DWP say this
is because they are either mentally unable to manage money or are
severely disabled.
• Receive a referral and an assessment from a qualified person to confirm
that the client lacks capacity to manage their finances.
• Conduct a search at their property, remove items of value and collect
financial and other relevant documents.
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2. Appointeeship – cont’d
• Try to trace family or friends who may be willing to act instead or to find
out if any arrangements are in place for someone to act.
• Put together financial documents and write to all parties to advise our
involvement.
• Complete an Appointee Application (BF56) and send off to the DWP.
• Pay bills and expenses including rent, care fees, spending money etc.
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What happens next?
Appointeeship /Deputyship
• Once the DWP or Court of Protection has agreed that we are to act for
the client then we start to bring their finances into our control. We
collect their benefits and pensions etc in a bank account opened for this
purpose. • Payments come in and go out of this account depending on the client's
circumstances and individual needs.
• Each client has their own account statement.
• Clients who live at home have very different needs to someone placed in
a care home.
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What happens next? – cont’d
Appointeeship /Deputyship
• A budget is agreed so we know who to pay funds to and when.
• Payments for care fees and personal allowance are set up.
• Direct debits and standing orders are used to pay utility bills such as
gas/electric/water.
• Additional funds can be made available for personal purchases if needed
ie a new coat.
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3.Public Health Funerals
• This is a funeral provided for clients who have died in Hillingdon's
boundaries and who have no one else to arrange a funeral for them.
• In the past these were referred to as Pauper's Funerals.
Today in the vast majority of cases there is money available to cover
the cost of the funeral: there is just no one who wants to make the
funeral arrangements.
• The council provide this service under S46 Public Health (control of
diseases) Act 1984.
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How do we do this?
•Receive a referral to advise a funeral needs to be arranged.
•Conduct a Search at their property, remove items of value and collect financial
and other relevant documents
•Try to trace or speak to family members and friends
•Register the person's death and obtain certificate
•Arrange funeral and claim bill from estate
•Claim expenses for the cost of the funeral plus any cost to the council for
administration.
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Finance Abuse
•Sometimes by the time we get involved with a referral it is too late to stop
some of our clients being taken advantage of financially.
•One of the best ways to stop the abuse is to report it.
•If you suspect that this is happening to someone you care about, it is important to
know what to do.
•Sadly research shows that most abusers are family members rather than people
who we do not know.
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Reporting abuse
•Call 999 if you are reporting a crime that is in progress or if someone is in
immediate danger.
•Contact the local police if you think a crime has been committed or contact the
local council if you think someone is at risk or is being abused.
•Care homes and home carers: Contact the council on 01895 556633 to report
matters if you’re concerned about someone not being treated properly in a
care home or someone being mistreated by a carer
•NHS hospital or clinic care: Contact the manager of the hospital or clinic if
you’re worried about someone.
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Help and advice
If you want to discuss your concerns and get some advice,
contact Action on Elder Abuse.
Action on Elder Abuse helpline
Telephone: 0808 808 8141
Thank you
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Questions, Answers and
Discussions.
Next Assembly
Tuesday 5 December 2017
Registration and refreshments
from 1:30 to 2:00pm
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Thank you
for attending today
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