title date presenter. welcome employability skills workshop purpose –introduction to the energy...
TRANSCRIPT
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Title Date
Presenter
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Welcome Employability Skills Workshop
Purpose– Introduction to the energy workplace– Introduction to employability skills– Insight into safety on the job
Introductions– Name– Job history– Education– Expectations from workshop
Housekeeping
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Course Overview
Work Habits of Successful Employees– First Impressions– Attendance and Absenteeism– Dependability– Professionalism– Teamwork– Cooperation– Communication– Conflict Resolution– Resolving Conflict with the Boss
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Course Overview, cont.
Safety Overview– The Importance of Safety Awareness– Occupational Safety Regulation– An Effective Workplace Safety and Health
Program– Examples of Employer Responsibilities– Employee Responsibilities– Drug-Free Lifestyle– Personal Protective Equipment (PPE)
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Course Objectives
Identify key elements of the energy industry Explain the importance of first impressions Select characteristics of a positive image Identify behavior desired in the workplace (habits
supervisors and co-workers like) Identify cooperative behaviors Engage in team building and negotiating Demonstrate effective communication with others Practice active listening Identify personal conflicts that arise in the
workplace Identify communication strengths and weaknesses
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Course Objectives, cont.
Identify safety requirements in the workplace Know the importance of compliance with standards,
regulations, and established procedures to ensure a safe and healthy work environment
Know basic regulatory requirements that promote safe and effective operations for the protection of people, data, property, and institutions
Know the roles and responsibilities of employers and employees in creating and maintaining a workplace safety culture
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Energy Careers
Get into Energy Are you ready? Current job openings Education Apprenticeships
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Work Habits-First Impressions
Research Appearance Personal Business (Cell Phones) Don’t be complacent
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Attendance and Absenteeism
On time Every day Absences cost the company money Know the company policy Keep the boss informed Work breaks Keep healthy
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Dependability
Do your job Do your share and more Take responsibility Watch other’s safety Do what you say you will
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Professionalism
Keep work area organized Judged by your tools Follow procedures Learn, read Volunteer Extra effort
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Teamwork
Everybody works together All depend on others to do their part Help when you can Ask for help when needed Listen Speak up
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Cooperation
Work together It IS your job Offer to help when available Life may not seem fair No sulking
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Case Study – Killing Time
Study the case Identify options Evaluate options What should you do? Present decision and reasoning
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Communication
Listen Put message in your own words Clarify (ask questions) Block out distractions
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Active Listening
Look the speaker in the eye Don't interrupt the speaker Don’t move around Nod your head Concentrate Repeat instructions and ask appropriate
questions when the speaker has finished
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Barriers to Listening
Bias or prejudice Language differences or accents Noise Worry, fear, or anger Lack of attention Daydreaming Distractions
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Sending Messages
Effective Verbal Messages:– Are brief, succinct, and organized– Are free of jargon– Do not create resistance in the listener– Require practice/rehearsal– Don’t include accusations and sarcasm– Focus on behavior and actions needed
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Listening Assessment
Assess your listening skills Identify skills that would make you a better
listener
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Conflict Resolution
Disagreements are inevitable Misunderstanding Speak up politely, firmly Let it go Focus on behavior Focus on one topic Listen carefully Restate Don’t interrupt or get defensive Admit when you are wrong Use shared goals
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Resolving Conflict with the Boss
More preparation Practice what to say Ask to arrange a time Calm and tactful Don’t accuse or criticize or act angry or
sarcastic Describe crew or company benefits of
suggestions Accept the boss’ decision
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Communications Exercise
Teamwork Devise a system Implement Assess
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Safety Awareness
Essential to providing efficient, reliable, and safe electrical service to the public
Electrical hazards – Cause more than 300 deaths and 4,000 injuries
in the workplace each year – Ranks sixth among all causes of work-related
deaths in the United States
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Safety Regulation
Injuries increased by 20% during the 1960’s Occupational Safety and Health Act signed
December 1970 Workplace fatalities declined by 60% Rates of injuries declined by 40%
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An Effective WorkplaceSafety and Health Program
Improves employee morale and performance
Reduces employee turnover Reduces the extent of work injuries Reduces workers’ compensation costs Enhances company profitability
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Employer Responsibilities
Compliance with OSHA standards and regulations Provide training, tools, and equipment needed to work
safely Develop safety and health programs, policies, and
procedures Conduct regular work observations and analysis Keep records of all monitoring data Resolve safety and health issues Inform workers of their rights and responsibilities related to
occupational safety and health Investigate and resolve all allegations of unsafe conduct or
violations of policies and procedures Maintain confidentiality and privacy of employees Establish a company culture of safety by encouraging all
employees to be safety specialists
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Employee Responsibilities
Follow safety rules, policies, and procedures Ask questions about any rules, policies, and procedures
you do not understand Report any hazards, unsafe actions, or violations of safety
policies or procedures Help coworkers recognize unsafe actions or conditions Stop the unsafe behavior of others If instructed to perform an unsafe act, notify a supervisor
immediately Report all injuries and illnesses to your supervisor
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Grounds for Immediate Termination
Drinking alcohol or drug abuse prior to or during work Fighting, theft Willful damage to property Failure to wear required personal protective equipment (PPE) Failure to comply with tool and equipment operation policies Inappropriately altering safety guards, barriers, or guardrails Failure to follow recognized industry practices Engaging in dangerous horseplay Failure to notify the company of a hazardous situation Failure to notify the company of injuries at the time of
occurrence Deliberately providing inaccurate information in safety/incident
investigations
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Case Study – Digging a Hole
Study the case Identify options Evaluate options What should you do? Present decision and reasoning
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Drug-Free Lifestyle
Substance abuse places a major burden on the workplace
Impaired judgment and coordination lead to an increased risk of accidents and injuries
Workplace substance abuse is a serious problem, especially in environments where co-workers rely on each other for safety
Employers provide employee education It is the responsibility of all workers, to be aware
and do what they can to make the work environment safe for everyone
All employees should help co-workers get the assistance they need
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Personal Protective Equipment
Safety glasses/face shields Hard hats Safety footwear Insulating gloves Insulating sleeve covers Flame-resistant clothing Fall protection equipment Respirators Cut-resistant chaps
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Course Summary
Effective workplace behaviors– First impressions– Teamwork– Cooperation– Communication
Safety– Importance– Employer Responsibilities– Employee Responsibilities
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