tipt user forums...tipt user forums | may 2013 | 28 7000 partners 40 interoperable microsoft lync...

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TELSTRA TEMPLATE 4X3 BLUE BETA | TELPPTV4 TELSTRA TEMPLATE 4X3 BLUE BETA | TELPPTV4 TELSTRA TEMPLATE 4X3 BLUE BETA | TELPPTV4 TIPT USER FORUMS MAY 2013

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Page 1: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TIPT USER FORUMS MAY 2013

WELCOME

2 TIPT USER FORUMS | MAY 2013 |

TIPT USER FORUMS | MAY 2013 | 3

AGENDA

4 TIPT USER FORUMS | MAY 2013 |

Arrival amp Registration

Tradeshow Preview

Welcome Presentation

bull Introductions

bull Happy Birthday TIPThellip

bull Agenda walk through

What have we been doing amp Where are we going

bull Large investments amp lifecycle upgrades

bull Platform integration ndash Video and Unified Communications

Where are we going

bull Collaboration (Instant Messaging Presence amp Conferencing)

bull TIPT Applications and 3rd party Application Integration

Key TIPT Partner Presentations

from Broadsoft and Polycom

Morning Tea amp Tradeshow comprising

bull New Polycom IP Phone display

bull TIPT-compatible Headset display

bull TIPT Video Integration demonstrations

bull TIPT Application Developers

bull TIPT Call Recording amp Call Analytics

TIPT Customer Video Case Study

bull Getting the most from your existing TIPT service

Show me the lsquoAppsrsquo

Live Demonstration of New TIPT Desktop and MobileTablet Apps

QampA Panel Session

Wrap-up Letrsquos keep the conversation going

bull New TIPT website

bull TIPT User Forum on ldquoTelstra Crowd Supportrdquo

Close- Tradeshow continues

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TIPT WHAT HAVE WE BEEN DOING amp WHERE ARE WE GOING ROBERT ISON

GROUP MANAGER TIPT

WHAT HAVE WE BEEN DOING PLATFORM - PERFORMANCE

6 TIPT USER FORUMS | MAY 2013 |

Complete hardware upgrade 100 - 2000 Performance uplift across all TIPT infrastructure

Dedicated client Infrastructure deployed Receptionist Call Centre amp Toolbar

Device Management Feature and performance enhancements Enables easy upgrades plus more effective device fault detection and resolution

Redundancy improvements across the platform Larger farms of pooled infrastructure

DoS protection Strengthening platform performance

MULTI-MILLION PLATFORM

WHAT HAVE WE BEEN DOING PLATFORM ndash CAPABILITY amp CAPACITY

7 TIPT USER FORUMS | MAY 2013 |

5 Major Broadsoft Release Upgrades Provides uplift in service amp management capability

High Definition Voice amp Video High Definition experience

Business to Business IP Calling Extending the TIPT experience between customers

Hosted Video Platform Tightly integrated video hosted options

Increasing scalability amp capacity Gateways SBCs amp TIPT Core

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 2: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WELCOME

2 TIPT USER FORUMS | MAY 2013 |

TIPT USER FORUMS | MAY 2013 | 3

AGENDA

4 TIPT USER FORUMS | MAY 2013 |

Arrival amp Registration

Tradeshow Preview

Welcome Presentation

bull Introductions

bull Happy Birthday TIPThellip

bull Agenda walk through

What have we been doing amp Where are we going

bull Large investments amp lifecycle upgrades

bull Platform integration ndash Video and Unified Communications

Where are we going

bull Collaboration (Instant Messaging Presence amp Conferencing)

bull TIPT Applications and 3rd party Application Integration

Key TIPT Partner Presentations

from Broadsoft and Polycom

Morning Tea amp Tradeshow comprising

bull New Polycom IP Phone display

bull TIPT-compatible Headset display

bull TIPT Video Integration demonstrations

bull TIPT Application Developers

bull TIPT Call Recording amp Call Analytics

TIPT Customer Video Case Study

bull Getting the most from your existing TIPT service

Show me the lsquoAppsrsquo

Live Demonstration of New TIPT Desktop and MobileTablet Apps

QampA Panel Session

Wrap-up Letrsquos keep the conversation going

bull New TIPT website

bull TIPT User Forum on ldquoTelstra Crowd Supportrdquo

Close- Tradeshow continues

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TIPT WHAT HAVE WE BEEN DOING amp WHERE ARE WE GOING ROBERT ISON

GROUP MANAGER TIPT

WHAT HAVE WE BEEN DOING PLATFORM - PERFORMANCE

6 TIPT USER FORUMS | MAY 2013 |

Complete hardware upgrade 100 - 2000 Performance uplift across all TIPT infrastructure

Dedicated client Infrastructure deployed Receptionist Call Centre amp Toolbar

Device Management Feature and performance enhancements Enables easy upgrades plus more effective device fault detection and resolution

Redundancy improvements across the platform Larger farms of pooled infrastructure

DoS protection Strengthening platform performance

MULTI-MILLION PLATFORM

WHAT HAVE WE BEEN DOING PLATFORM ndash CAPABILITY amp CAPACITY

7 TIPT USER FORUMS | MAY 2013 |

5 Major Broadsoft Release Upgrades Provides uplift in service amp management capability

High Definition Voice amp Video High Definition experience

Business to Business IP Calling Extending the TIPT experience between customers

Hosted Video Platform Tightly integrated video hosted options

Increasing scalability amp capacity Gateways SBCs amp TIPT Core

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 3: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

TIPT USER FORUMS | MAY 2013 | 3

AGENDA

4 TIPT USER FORUMS | MAY 2013 |

Arrival amp Registration

Tradeshow Preview

Welcome Presentation

bull Introductions

bull Happy Birthday TIPThellip

bull Agenda walk through

What have we been doing amp Where are we going

bull Large investments amp lifecycle upgrades

bull Platform integration ndash Video and Unified Communications

Where are we going

bull Collaboration (Instant Messaging Presence amp Conferencing)

bull TIPT Applications and 3rd party Application Integration

Key TIPT Partner Presentations

from Broadsoft and Polycom

Morning Tea amp Tradeshow comprising

bull New Polycom IP Phone display

bull TIPT-compatible Headset display

bull TIPT Video Integration demonstrations

bull TIPT Application Developers

bull TIPT Call Recording amp Call Analytics

TIPT Customer Video Case Study

bull Getting the most from your existing TIPT service

Show me the lsquoAppsrsquo

Live Demonstration of New TIPT Desktop and MobileTablet Apps

QampA Panel Session

Wrap-up Letrsquos keep the conversation going

bull New TIPT website

bull TIPT User Forum on ldquoTelstra Crowd Supportrdquo

Close- Tradeshow continues

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TIPT WHAT HAVE WE BEEN DOING amp WHERE ARE WE GOING ROBERT ISON

GROUP MANAGER TIPT

WHAT HAVE WE BEEN DOING PLATFORM - PERFORMANCE

6 TIPT USER FORUMS | MAY 2013 |

Complete hardware upgrade 100 - 2000 Performance uplift across all TIPT infrastructure

Dedicated client Infrastructure deployed Receptionist Call Centre amp Toolbar

Device Management Feature and performance enhancements Enables easy upgrades plus more effective device fault detection and resolution

Redundancy improvements across the platform Larger farms of pooled infrastructure

DoS protection Strengthening platform performance

MULTI-MILLION PLATFORM

WHAT HAVE WE BEEN DOING PLATFORM ndash CAPABILITY amp CAPACITY

7 TIPT USER FORUMS | MAY 2013 |

5 Major Broadsoft Release Upgrades Provides uplift in service amp management capability

High Definition Voice amp Video High Definition experience

Business to Business IP Calling Extending the TIPT experience between customers

Hosted Video Platform Tightly integrated video hosted options

Increasing scalability amp capacity Gateways SBCs amp TIPT Core

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 4: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

AGENDA

4 TIPT USER FORUMS | MAY 2013 |

Arrival amp Registration

Tradeshow Preview

Welcome Presentation

bull Introductions

bull Happy Birthday TIPThellip

bull Agenda walk through

What have we been doing amp Where are we going

bull Large investments amp lifecycle upgrades

bull Platform integration ndash Video and Unified Communications

Where are we going

bull Collaboration (Instant Messaging Presence amp Conferencing)

bull TIPT Applications and 3rd party Application Integration

Key TIPT Partner Presentations

from Broadsoft and Polycom

Morning Tea amp Tradeshow comprising

bull New Polycom IP Phone display

bull TIPT-compatible Headset display

bull TIPT Video Integration demonstrations

bull TIPT Application Developers

bull TIPT Call Recording amp Call Analytics

TIPT Customer Video Case Study

bull Getting the most from your existing TIPT service

Show me the lsquoAppsrsquo

Live Demonstration of New TIPT Desktop and MobileTablet Apps

QampA Panel Session

Wrap-up Letrsquos keep the conversation going

bull New TIPT website

bull TIPT User Forum on ldquoTelstra Crowd Supportrdquo

Close- Tradeshow continues

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TIPT WHAT HAVE WE BEEN DOING amp WHERE ARE WE GOING ROBERT ISON

GROUP MANAGER TIPT

WHAT HAVE WE BEEN DOING PLATFORM - PERFORMANCE

6 TIPT USER FORUMS | MAY 2013 |

Complete hardware upgrade 100 - 2000 Performance uplift across all TIPT infrastructure

Dedicated client Infrastructure deployed Receptionist Call Centre amp Toolbar

Device Management Feature and performance enhancements Enables easy upgrades plus more effective device fault detection and resolution

Redundancy improvements across the platform Larger farms of pooled infrastructure

DoS protection Strengthening platform performance

MULTI-MILLION PLATFORM

WHAT HAVE WE BEEN DOING PLATFORM ndash CAPABILITY amp CAPACITY

7 TIPT USER FORUMS | MAY 2013 |

5 Major Broadsoft Release Upgrades Provides uplift in service amp management capability

High Definition Voice amp Video High Definition experience

Business to Business IP Calling Extending the TIPT experience between customers

Hosted Video Platform Tightly integrated video hosted options

Increasing scalability amp capacity Gateways SBCs amp TIPT Core

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 5: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TIPT WHAT HAVE WE BEEN DOING amp WHERE ARE WE GOING ROBERT ISON

GROUP MANAGER TIPT

WHAT HAVE WE BEEN DOING PLATFORM - PERFORMANCE

6 TIPT USER FORUMS | MAY 2013 |

Complete hardware upgrade 100 - 2000 Performance uplift across all TIPT infrastructure

Dedicated client Infrastructure deployed Receptionist Call Centre amp Toolbar

Device Management Feature and performance enhancements Enables easy upgrades plus more effective device fault detection and resolution

Redundancy improvements across the platform Larger farms of pooled infrastructure

DoS protection Strengthening platform performance

MULTI-MILLION PLATFORM

WHAT HAVE WE BEEN DOING PLATFORM ndash CAPABILITY amp CAPACITY

7 TIPT USER FORUMS | MAY 2013 |

5 Major Broadsoft Release Upgrades Provides uplift in service amp management capability

High Definition Voice amp Video High Definition experience

Business to Business IP Calling Extending the TIPT experience between customers

Hosted Video Platform Tightly integrated video hosted options

Increasing scalability amp capacity Gateways SBCs amp TIPT Core

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 6: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WHAT HAVE WE BEEN DOING PLATFORM - PERFORMANCE

6 TIPT USER FORUMS | MAY 2013 |

Complete hardware upgrade 100 - 2000 Performance uplift across all TIPT infrastructure

Dedicated client Infrastructure deployed Receptionist Call Centre amp Toolbar

Device Management Feature and performance enhancements Enables easy upgrades plus more effective device fault detection and resolution

Redundancy improvements across the platform Larger farms of pooled infrastructure

DoS protection Strengthening platform performance

MULTI-MILLION PLATFORM

WHAT HAVE WE BEEN DOING PLATFORM ndash CAPABILITY amp CAPACITY

7 TIPT USER FORUMS | MAY 2013 |

5 Major Broadsoft Release Upgrades Provides uplift in service amp management capability

High Definition Voice amp Video High Definition experience

Business to Business IP Calling Extending the TIPT experience between customers

Hosted Video Platform Tightly integrated video hosted options

Increasing scalability amp capacity Gateways SBCs amp TIPT Core

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 7: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WHAT HAVE WE BEEN DOING PLATFORM ndash CAPABILITY amp CAPACITY

7 TIPT USER FORUMS | MAY 2013 |

5 Major Broadsoft Release Upgrades Provides uplift in service amp management capability

High Definition Voice amp Video High Definition experience

Business to Business IP Calling Extending the TIPT experience between customers

Hosted Video Platform Tightly integrated video hosted options

Increasing scalability amp capacity Gateways SBCs amp TIPT Core

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 8: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

RELEASE 19 amp THIN CLIENTS

WHERE ARE WE GOING PLATFORM

8 TIPT USER FORUMS | MAY 2013 |

3 KEY FOCUSES OVER THE NEXT

SBC ARCHITECTURE

ENHANCEMENTS

MOBILE AND IMS NETWORK

INTEGRATION

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 9: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WHAT HAVE WE BEEN DOING OPERATIONS amp PROCESS

9 TIPT USER FORUMS | MAY 2013 |

CREATING WORLD CLASS TEAMS

PLATFORM MONITORING bull Global Operations

Centre proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTOL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

PEOPLE bull 40+ TIPT operations

dedicated

bull Major investment in up skilling and training Frontline staff

PLATFORM MONITORING bull Global Operations Centre

proactive monitoring

bull Dedicated Staff developing amp improving monitoring amp tools

CHANGE CONTROL bull Stringent testing

bull Planned Service Interruption process management

bull Out of hours implementation amp rollback

INCIDENT MANAGEMENT bull Major Incident

management team

bull Full PIR processes

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 10: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WHERE ARE WE GOING OPERATIONS amp PROCESS

10 TIPT USER FORUMS | MAY 2013 |

From herehellip (BAU 60+ days CT)

hellipto here (PIC 20 days CT)

TURB

Template initial deployments Handsets on site day 5

Fine Tuning Service Onsite amp Remote options

Warranty Service 7 days post fine tuning service for final changes

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 11: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WHERE ARE WE GOING OPERATIONS amp PROCESS

11 TIPT USER FORUMS | MAY 2013 |

From manual paperwork

hellipto Online tools amp Services

Self Installation Improved configuration amp diagnosis tools

Online Resource Centre Revamp ldquoHow Tordquo Videos

Online Order Capture Adds Moves and Changes first

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 12: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WHAT HAVE WE BEEN DOING PRODUCT

12 TIPT USER FORUMS | MAY 2013 |

Hosted Genesys Integration

TIPT Premium Call Centre

OCSLync Integration

Video Meeting Rooms

Handset amp Headsets

ADSL amp Next Greg

Dial Tone to TIPT Anywhere

SIP Connect amp Hybrid Solutions

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 13: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

MULTI DEVICE MULTI ACCESS bull TIPT UC-One Client

bull NBN + Broadband Access

bull Mobile Network Integration

bull SIP Device Program

MAKING EVERY INTERACTION A UC ONE bull 1Touch Integration

bull TIPT Collaboration

bull Hosted Lync Integration

bull B2C Direct IP dialling

bull Video Messaging

BUSINESS PROCESS ENABLEMENT bull XSI

bull Services Catalogue

bull Hosted Call Recording

WHERE ARE WE GOING PRODUCT

13 TIPT USER FORUMS | MAY 2013 |

ENABLING YOU TO DELIVER BETTER EXPERIENCES TO YOUR CUSTOMERS

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 14: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

14 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 15: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

BROADSOFT INC THE LEADERS IN HOSTED UNIFIED COMMUNICATIONS JOSEPH HARSCH

DIRECTOR UC PRODUCT MANAGEMENT

BROADSOFT INC

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 16: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

16 TIPT USER FORUMS | MAY 2013 |

BROADSOFT INC COMPANY INFORMATION POWERING TIPT ROADMAP

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 17: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

LEADERSHIP bull 32 revenue market share Infonetics bull 500+ Service Providers in 61 countries bull 20 of the top 25 ldquotier-onerdquo providers bull 15m voice lines shipped

APPLICATIONS FOCUS bull Solely focused on Unified Communications applications for service providers

PEOPLE bull Over 600 people in 21 countries

bull 300 people in RampD

ECOSYSTEM bull 700 technology partners

bull 5000 Xtended developers

BROADSOFT FACTS AT A GLANCE

17 TIPT USER FORUMS | MAY 2013 |

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 18: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

GLOBAL LEADERS IN HOSTED UC

18 TIPT USER FORUMS | MAY 2013 |

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 19: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

$2

$4

$6

$8

$10

$12

CY09 CY10 CY11 CY12 CY13 CY14 CY15 CY16 CY17

RE

VE

NU

E (

US

$B

)

GLOBAL TRENDS IN TELEPHONY

19 TIPT USER FORUMS | MAY 2013 |

$0

North America EMEA Asia Pacific CALA

Hosted IP PBXUC Market Size and Forecast by Region

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 20: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

WHERE ARE WE GOING KEY FOCUSES

20 TIPT USER FORUMS | MAY 2013 |

R17 bull Premium Call Centre bull Genesys Integration bull Enhanced Reporting bull Thin Clients bull Restful APIrsquos (Xsi) bull Enterprise Trunking

R19 bull UC-One bull Call Recording bull Skill Based Routing bull GSMIMSVoLTE Integration bull Front Office Services bull AgentSupervisor Services

FUTURE THEMES bull Multi Channel Call Centre bull Video N-Way Calling bull Advanced Hotdesking bull Visual Voice Mail bull Trusted BroadWorks bull ExecutivePA Services

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 21: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

UC-ONE IMPCOLLABVIDEOVOICECONFERENCING

21

ONE CLIENT

TIPT USER FORUMS | MAY 2013 |

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 22: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

EXTENDED EMBED INTO BUSINESS PROCESSES amp TOOLS

TIPT USER FORUMS | MAY 2013 | 22

UC Web CRMs Social

BroadSoft embraces multi-vendor solutions

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 23: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

MAKING USERS MORE PRODUCTIVE FROM ANY DEVICE ANY PLACE All integrated all with HD Voice and Video

COMMON EXPERIENCE AND BROADSOFT POLYCOM FEATURE TRANSPARENCY

23 TIPT USER FORUMS | MAY 2013 |

Smartphones Tablets PCs

Media Phones

Personal Devices

Room Systems

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 24: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

BROADSOFT UC-ONE A COMPLETE UNIFIED COMMUNICATION SOLUTION

Transforming Business Communications

TIPT USER FORUMS | MAY 2013 | 24

User Experience

Mobility

Openness

Go to Market

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 25: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

25 TIPT USER FORUMS | MAY 2013 |

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 26: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

TELSTRA T

EM

PLATE 4

X3 B

LU

E B

ETA

| TELPPTV4

POLYCOM SHEVY LILLYWHITE -TELSTRA ACCOUNT

DIRECTOR

MIKE MCLEAN ndash TECHNICAL SALES DIRECTOR

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 27: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

TIPT USER FORUMS | MAY 2013 | 27

10 years of Co-Development

Voice

Video

Platinum Certified Partner

Largest Voice Reseller in APAC

10 Year Collaborative Partnership

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 28: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 28

7000 partners

40 Interoperable Microsoft Lync Solutions

Robust BroadSoft Alliance

Market-Leading Ecosystem

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 29: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

POLYCOM AT A GLANCE

TIPT USER FORUMS | MAY 2013 | 29

415000+ customers

100 of the Fortune 100

96 of the Fortune 500

95 of the Fortune Global 100

Polycom named Video Conferencing Leader in new Forrester Wave Report

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 30: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

VALUED BY CUSTOMERS WORLDWIDE MORE THAN 415000

TIPT USER FORUMS | MAY 2013 | 30

The Republic of Armenia

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 31: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

REALPRESENCE PLATFORM IN THE CLOUD EXTENDS UC EVERYWHERE EMPOWERS CUSTOMERS

TIPT USER FORUMS | MAY 2013 | 31

Open standards Alignment to UC vendors and Service Providers

Complete converged unified service offering Enterprise SMB Mobile Home

RealPresence Platform Enabling converged services with our partners

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 32: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

POLYCOMreg REALPRESENCEreg VIDEO SOLUTIONS

TIPT USER FORUMS | MAY 2013 | 32

Universal Video Collaboration

Video Resource Management

Virtualization Management

Firewall Traversal amp Security

Video Content Management

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 33: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

VVX600 VVX300 VVX400

Vino Camera VVX Expansion

Modules

VVX 1500

VVX 1500D VVX 500 SoundPoint IP 670

ENDPOINT PRODUCT PORTFOLIO EVOLUTION

TIPT USER FORUMS | MAY 2013 | 33

SoundPoint IP 650

SoundPoint IP 550560

Expansion Modules

SoundPoint IP 450

SoundPoint IP 335

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 34: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

DESKTOP IP EVOLUTION 2012 - 2013

34 TIPT USER FORUMS | MAY 2013 |

SP IP

321

SP IP

331

SP IP

335

SP IP

450

SP IP

560

SP IP

550

SP IP

670

SP IP

650

VVX

1500

VVX300

VVX400

VVX600

VVX500

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 35: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 35

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 36: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

VVX 500 MAINSTREAM BUSINESS MEDIA PHONE

TIPT USER FORUMS | MAY 2013 | 36

bull Gesture-based multitouch-capable capacitive touchscreen

bull 35-in TFT LCD display at QVGA (320x240 pixel) resolution 43 aspect ratio

bull Screensaver and digital picture frame mode

bull On-screen virtual keyboard

bull Polycomreg HD Voicetrade technology delivers life-like voice quality for each

audio path-handset the hands-free speakerphone and the optional headset

bull Polycomreg Acoustic Claritytrade technology providing full-duplex conversations

acoustic echo cancellation and background noise suppression

Delivers a best-in-class personal video communications experience that complements the way you work instantly turning your desktop device into a video conferencing phone

bull Dedicated RJ-9 headset port

bull Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids

bull Support compatible USB Headsets

bull 12 lines (registrations)

bull Up to 24 simultaneous calls

bull SIP Protocol Support

bull Two-port Gigabit Ethernet switch 101001000Base-TX across LAN

and PC ports

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 37: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

REALPRESENCE CONFERENCE ENVIRONMENT EVOLUTION

HDX 6000

TIPT USER FORUMS | MAY 2013 | 37

GROUP SERIES Extension of HDX series with new advancements in performance and user experience

HDX SERIES A great investment in a reliable proven platform with a strong roadmap including exciting new enhancements in Q4 2012

Group 300 Group 500 Group 700

Small Huddle Rooms

Mainstream Conferencing

LargeIntegrated

HDX 4000 HDX 6000 HDX 7000 HDX 8000 HDX 9000

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 38: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

38 TIPT USER FORUMS | MAY 2013 |

THANK

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 39: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

CASE STUDY TELSTRA IP TELEPHONY BRICKWORKS LIMITED

39 TIPT USER FORUMS | MAY 2013 |

UC amp Video Conferencing

Single Cloud Platform

Staff mobility

Improved end-user experience amp satisfaction

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 40: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

40 TIPT USER FORUMS | MAY 2013 |

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 41: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

41 TIPT USER FORUMS | MAY 2013 |

SHOW ME THE

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 42: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

42 TIPT USER FORUMS | MAY 2013 |

QampA

43 TIPT USER FORUMS | MAY 2013 |

CLOSING

Page 43: TIPT USER FORUMS...TIPT USER FORUMS | MAY 2013 | 28 7000 partners 40 Interoperable Microsoft Lync Solutions Robust BroadSoft Alliance Market-Leading Ecosystem 415,000+ customers 100%

43 TIPT USER FORUMS | MAY 2013 |

CLOSING