Tips to Improve Your Appointment Setting Game

Introduction

• Getting an appointment is an art in itself. • You have to stay persistent without appearing too pushy. • You need to accommodate the schedule of the consumer while keeping in mind the competition in the market. • However, when you follow the right steps, chances of ending the call on a positive note can increase dramatically.

Tips to Get Appointment

Presentation Agenda:Use Multiple Media PlatformsDo a Little Background CheckListen & Stay CalmReach Out During The Off-HoursUtilize Customer ReferralsDo Not Go OverboardUtilize the Marketing LeadsHandling RejectionsSeamless Interactions

Use Multiple Media Platforms• Use alternative modes of communication like Email and social media. • Integrating the call center software solutions for small business with the multiple interaction platforms helps to easily connect with the prospects. • The tone of the message sounds less promotional and more informative. • It is important that you make your presence felt on more than one channel.

Do a Little Background Check• It is advisable to be fully prepared before booking an appointment. • Have sound knowledge of company and its product as well as target audience. • Keep a tab on movements of your competitors. • Always contact when you have something parallel to their interest. • It is essential that you have the answers for all of the queries of customers.

Listen & Stay Calm

• Always display empathy and an eagerness to know your consumers. • Give buyer an uninterrupted opportunity to speak. • Always frame your pitch according to client. • Stay attentive during the conversation. • Smile during the opening and maintain the positive tone throughout the conversation. • It is essential that you remain patient and work on your relationship. • Once you have built a rapport, you can easily get an appointment.

Reach Out During Off Hours

• Always look for the right time to call. • Try and take advantage of the off-hours. • It is advisable that you send an email in the morning and follow it up with a call in the evening. • It is vital that you win their trust before going to the boss. • Always act confident. • Actively engage with the clients but do not try to sell your product to them.

Utilize Customer Reference

• References can act as a great deal maker. • Try to entice your existing clients for recommendations. • Rewards can be an active incentive for them. • Always let the prospect know how you got his number or the name of the referee. • This gives you credibility, and, as a result, increases the chances of a probable meet.

Do Not Go Overboard

• There is a constant risk of annoying the prospect if you go overboard with your pitch. • Don’t be pushy. • Always ask the prospect if it’s the right time to talk. • Ask few questions in order to gauge the personality of the customer. • Use the previous success stories and be consultative rather than aggressive in your approach.

Utilize the Marketing Leads

• Always mention about your previous interaction if you have any. • Keep a track on your website traffic, blog comments, social media interactions, mentions etc.• Integrate your outbound call center software with the leading communication platforms. • This helps to contact the client as soon as he posts a query or problem.

Handling Rejections

• Always be prepared to deal with rejection. • Do not give up on the first refusal. • Never act defensive or emotional. • Try and solve all the issues or questions that the customer raises. • The agents should take the service approach and explain the benefits of the products to the customer.

Seamless Interaction

• It is essential to take sometimes off and think. • The pitch should represent the company and should sound natural. • Know how you are going to begin the conversation. • Do not beat around the bush and do not act too direct either. • How you speak also determines the result of the interaction. • Hence, it is vital that you stick to only explaining the important points. • The call should flow seamlessly.

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