8/3/2019 TIP January 2012 Newsletter

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 FOLLOW US! 

Quick Links

TIP's website

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TIP National

Donate here

Board Members 

Mike Gach

~ President ~

Gach & Associates  

Capt. Darin Balaam 

~ Treasurer ~

Washoe Co Sheriff's Office 

Sgt. Marlene Cleveland

~ Secretary ~

Sparks Police Department  

Leslie Marshall

~ Grants/Public Relations ~

TIP Volunteer Board Rep  

Lt. Mohammad Rafaqat 

Reno Police Department  

Kathy Jacobs 

Crisis Call Center  

Lt. Rick Bjelke 

TMCC Police Dept 

Reno Police Dept (ret.)

Liz Beadle 

Washoe Co Medical 

Examiner's Office  

Volunteer Birthdays

JANUARY 

5th - Lauren Petru

8th - Devin Steelman

FEBRUARY 

4th - Nick Cutunilli

MARCH 

3rd - Agnes Asmar

20th - Stephanie Williamson

21st - Diana Lee

22nd - Chelsea TenEyck

January 2012 I want to start by saying thank you to all of our incredible TIP

volunteers. But for you, 2011 would never have been the huge

success it was. As you know, TIP is based on the

philosophy it's not about you. I had no idea how willing each

of you would be to carry out that philosophy. From helping

on the scene of unthinkable accidents to spending your

weekends staffing the TIP booth at volunteer fairs, each of

you have given of your time & talent in ways that prove

beyond doubt your commitment to TIP and our community.

You don't simply talk the talk - you walk the walk. I recently attended a

NOVA training where one of the presenters spoke of his experiences

providing post-trauma debriefings. I couldn't help but think of TIP volunteers

and how lucky I am to have such reliable, committed, determined volunteers

to carry out TIP's mission in our community. I anticipate 2012 to be even

more successful than 2011 was for TIP. With your continued dedication to

this program, there is nowhere to go but up. Happy New Year to each of you

& your families. May all good things come your way in 2012.

TIP's August 2011 Graduating Class!

Six new TIP volunteers completed their three-month field training and were

graduated as official TIP volunteers on November 16th. Board members were

on hand to speak and present certificates to the graduates. We've been

working alongside them since August, but please take a minute

to congratulate our new volunteers: Chelsea, Robby, Schinthia, Sharon, and

Tina. Welcome to the TIP family, graduates!! 

2011 Stats by Quarter 

In 2011 TIP volunteers gave 26,000 hours of their time to provide emotional

support to more than 1,000 victims/survivors in Washoe County & Carson

City. Click on the link above to see additional 2011 statistics by quarter. 

1st Annual Heroes with Heart DinnerA Smashing Success! 

Our First Annual Heroes with

Heart Awards Dinner &

Fundraiser was a totalsuccess! On October 6,

2011, TIP honored 18 local

heroes by presenting them

with plaques and certificates

of appreciation. There were

184 attendees, which

exceeded our wildest dreams

AND we managed to make a

small profit to boot! We could not be happier to be able to keep TIP running

for the next year or so! A special thanks to the many volunteers who spent

countless hours planning and decorating. We could not have done it without

each and every one of you!

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31st - Schinthia Islam

APRIL 

3rd - Raj Raghunathan

16th - Robby Fuchs

17th - Sharon Andrews

MAY 

8th - Tina Compston

13th - Jessica Orr

JUNE 

27th - Therese Rice-Dietrich

JULY 

14th - Liz Beadle

26th - Naf Sarkar

28th - Leslie Marshall

AUGUST 

9th - Annie Faubion

23rd - Divya Narala

SEPTEMBER4th - Kara Heath

21st - Nicole Schauwecker

27th - Kim McClintock

30th - Andy Wei

OCTOBER 

19th - Paula Lopez

27th - Mary Powell

31st - Jennifer Williams

NOVEMBER 

3rd - Chris Garrison

28th - Gabrielle Totton

DECEMBER

TIP Accolades Governor's Points of Light Award 

In October, TIP was nominated in two

categories for Governor Sandoval's 2011 Points

of Light Award. TIP was a finalist in the

Volunteer Agency category and our own

Gabrielle Totton was WINNER of the Volunteer

Manager award, making her one of only six

recipients to recieve this coveted award! 

Recognition for TIP in 2011: 

- Finalist - Points of Light award - N. NV

program 

- Winner - Points of Light award - program Dir. 

- Winner - The Chamber Non-Profit of the Year - Certificate of Appreciation - Washoe County 

Health District 

- Proclamation of Commendation from Washoe 

County - RARA response

Getting to Know You... Leslie Marshall

TIP: What brought you to TIP?  

LM: My niece was killed in a car accident two

years ago and even though it was in the

afternoon, the police did not come to her parents'

door until 3am -- they had to wait hours for family

to get there - alone. 

TIP: Were you named after anyone? If so, who?  

LM: I am named after my grandmother who was

so glamorous and used to tell me stories about

sneaking in liquor bottles under her fur coat

during prohibition -- walking right past the cops!  TIP: Do you have a guilty pleasure?  

LM: Diet Coke & Oreos. 

TIP: What is your most memorable TIP call?  

LM: Most bittersweet was getting a 'thank you'

card from a mother of a toddler who had died -- it had all these cute photos of

the little girl and a wonderful story of her bubbly personality. It helps me to

remember her that way, rather than helping the mom say good bye in the

back of an ambulance. 

EFA Refresher -- Reaching Out 

Upon initial contact and throughout the call, remember these skills

to prevent second injury to our client(s): 

1. Reach out and acknowledge the forgotten victims. 

l Who are the forgotten victims?

l The primary job of a TIP volunteer is to scan the scene and identify

these forgotten victims.

l How to acknowledge that forgotten victim:

¡ Ask: "How are YOU ?", "This must be difficult for you too .",

"Are you okay?"  

2. Reach out non-verbally. 

l Zero in through others who may be "hovering" around the victim but

not making contact.

l Get by the victim's side and on his level. Stay at the victim's level as

the level changes.

l Provide a light touch on the shoulder or arm. Pull back if the victim

seems uncomfortable. Don't rub or pat; provide a steady touch.

l Stay with the victim without being intrusive as he moves around the

scene.

l Make eye contact. Don't stare, but when the victim looks at you,

make sure you meet his eyes.

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l Give the victim your full attention. 

l Be aware of your surroundings but don't be distracted.

3. Introduce yourself to the victim. 

l "My name is ______. The police/fire/hospital called me to be with

you."

l Notice that the volunteer's introduction is not: "I'm here to help you."  

This may invite the victim to respond: "Well, bring back my child."  

4.Ask the victim to tell you their story. "Can you tell me what happened?"  

l Don't ask closed-end questions: "How long have you been here?"  

l Don't ask: "How are you feeling?" Victims don't know how they are

feeling.

l IMPORTANT NOTE: The effort by the volunteer is to encourage the

victim to talk about the facts and his reactions to the facts. While

expressions of emotion and feelings should not be discouraged, the

volunteer should initially focus on the facts.

5. Actively Listen to the victim. 

l Have a deep respect for the unique individual you are listening to. Do

not argue or judge the perceptions and statements of the victim if they

are different than yours. The goal is to understand and accept the

victim's experiences.

l Encourage (but don't force) the victim to continue telling the story

("Then what happened?" or "What happened after that?") 

l Gently reflect your perception of what the person is saying with

tentative statements.

6. Empathize with the victim after listening to his story. Don't under

empathize or over empathize your empathy. Your empathy should match the

victim's distress. 

l "I'm so sorry."

l "This must be very difficult."

7. Normalize the victim's experience if you hear him questioning his own

experience ("What's the matter with me?") 

l "I see that this situation is very emotional for you. This kind of

experience would be hard for anyone to handle."

8. What not to say. You are not actively listening when you use phraseslike... 

l "I know how you feel."

l "Don't feel _______."

l "It will be better tomorrow."

l "You can always rebuild."

l "What you need to do is _____."

l Also, if you are talking more than the client you are not being helpful.

9. Use a soft tone of voice. A tone you would use in church or in a

museum. 

10. Practice silence. An important part of listening is the ability to be silent.

TIP calls often involve long periods of waiting when there is really nothing to

say. 

11. Give the victim "permission to hurt." When you see a victim trying to

'hold it in' (quivering lips is a clue) let that person know that showing emotion

is okay. You can say, 'It's okay to cry'. 

12. Be honest with your emotions as a TIP volunteer . It's okay to cry

with the victim as it can communicate you care. However, TIP's rule is to

never cry louder or longer than the victim. 

13. Take the initiative and do little things to help the victim. You do not

want to take over and do things the victim wants to do and is capable of

doing. Remember, the goal is for the victim to regain a sense of control.

However, doing the little things the victim just can't attend to is important and

appreciated. These little kindnesses may include feeding a pet, answering

the phone or watching the children. Of course, always ask the victim: "Would 

you like me to______?"  

Summary 

Trust that victims appreciate your presence. Your caring presence is a

powerful healing force. However, because the victim is often preoccupied and

in shock, you may not receive the normal feedback and thank you you might

have expected. Don't be discouraged. 

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TIP is FUN!! Check out these fun photos of TIP goings-on! 

Annie & Gabby at the Reno Aces game

With Gov Sandoval at Points of Light Awards

Save the Date Labeling Party!

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In Seatle at Space Needle

Therese & Paula at TIP's Volunteer Holiday party 2010

Do you want to become a TIP Volunteer? We would love to have you join ourfamily! Visit TIP's website at www.tipnnv.org for more information about what

TIP does. Or click here to go directly to the volunteer application! 

Forward email 

TIP of Northern Nevada | 316 California Ave #943 | Reno | NV | 89509

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