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Time Warner Cable Business Class

SIP Trunking Configuration Guide

For

ShoreTel 14.2

Copyright © 2015 by tekVizion PVS, Inc. All Rights Reserved. IN-14070 Confidential Information The information contained in this document is confidential and proprietary to tekVizion PVS, Inc. Its purpose is to communicate the overall strategy of an Interoperability Test Plan used by tekVizion Labs. This document is the property of, and is proprietary to tekVizion. It is not to be disclosed in whole or in part without the express written authorization of tekVizion, shall not be duplicated or used, in whole or in part, for any purpose other than to evaluate the proposed scope of testing under contemplation. TEKVIZION, TEKVIZION PVS, AND TEKVIZION LABS ARE TRADEMARKS OF TEKVIZION PVS, INC. FAST FORWARD IS A SERVICE MARK OF TEKVIZION.

Property of tekVizion Labs, Inc. Version 1.3

Table of Contents 1 Audience .......................................................................................................................................... 2

1.1 Introduction ............................................................................................................................... 2 1.1.1 Time Warner Cable Business Class .................................................................................... 2 1.1.2 tekVizion Labs .................................................................................................................... 3

2 SIP Trunking Network Components .................................................................................................. 4 3 Hardware Components ..................................................................................................................... 5 4 Software Requirements .................................................................................................................... 5 5 Features ........................................................................................................................................... 6

5.1 SIP Registration Method ............................................................................................................ 6 5.2 Features Supported ................................................................................................................... 6 5.3 Features not supported .............................................................................................................. 6

6 Caveats and Limitations.................................................................................................................... 7 7 Configuration .................................................................................................................................... 8

7.1 Configuration Checklist .............................................................................................................. 8 7.2 IP Address Worksheet ............................................................................................................... 8 7.3 Logging into ShoreTel Director .................................................................................................. 9 7.4 Create Site .............................................................................................................................. 10 7.5 Codec Lists ............................................................................................................................. 11 7.6 SIP Trunk Configuration .......................................................................................................... 12

7.6.1 Create SIP Profile ............................................................................................................. 12 7.6.2 Add Trunk Group .............................................................................................................. 14 7.6.3 Create Individual Trunks ................................................................................................... 16

7.7 Users Configuration ................................................................................................................. 17 7.7.1 User Group ....................................................................................................................... 17 7.7.2 Class of Service ................................................................................................................ 18 7.7.3 Individual Users ................................................................................................................ 21

1 Audience This document is intended for the SIP Trunk customer’s technical staff and Value Added Reseller (VAR) having installation and operational responsibilities.

1.1 Introduction

This Configuration Guide describes configuration steps for Time Warner Cable Business Class (TWCBC) SIP Trunking to ShoreTel 14.2.

1.1.1 Time Warner Cable Business Class Time Warner Cable Business Class (TWCBC) SIP Trunks offer an IP-based, voice-only trunk service using Session Initiation Protocol (SIP) to connect an IP PBX to the Public Switched Telephone Network. An Enterprise SIP Gateway (ESG) owned and managed by Time Warner Cable is then installed at a customer’s site. The ESG serves as a gateway and demarcation point between a customer’s IP PBX and the voice network. The ESG also enables Time Warner Cable Business Class to remotely monitor and manage the SIP Trunk service performance. TWCBC SIP Trunks are delivered over their own fiber-rich IP network, they provide a reliable and secure voice solution where voice traffic is not routed over the public Internet. TWCBC SIP Trunking service delivers a highly scalable, cost-efficient alternative to traditional voice services.


1.1.2 tekVizion Labs tekVizion LabsTM is an independent testing and verification facility offered by tekVizion PVS, Inc. (“tekVizion”). tekVizion Labs offers several types of testing services including:

Remote Testing – provides secure, remote access to certain products in tekVizion Labs for pre-Verification and ad hoc testing

Verification Testing – Verification of interoperability performed on-site at tekVizion Labs between two products or in a multi-vendor configuration (“solution Verification”)

Product Assessment – independent assessment and verification of product functionality, interface usability, assessment of differentiating features as well as suggestions for added functionality, stress and performance testing, etc.

tekVizion is a systems integrator specifically dedicated to the telecommunications industry. Our core services include consulting/solution design, interoperability/Verification testing, integration, custom software development and solution support services. Our services helps service providers achieve a smooth transition to packet-voice networks, speeding delivery of integrated services. While we have expertise covering a wide range of technologies, we have extensive experience surrounding our FastForward>> practice areas which include: SIP Trunking, Packet Voice, Service Delivery, and Integrated Services. The tekVizion team brings together experience from the leading service providers and vendors in telecom. Our unique expertise includes legacy switching services and platforms, and unparalleled product knowledge, interoperability and integration experience on a vast array of VoIP and other next-generation products. We rely on this combined experience to do what we do best: help our clients advance the rollout of services that excite customers and result in new revenues for the bottom line. tekVizion leverages this real-world, multi-vendor integration and test experience and proven processes to offer services to vendors, network operators, enhanced service providers, large enterprises and other professional services firms. tekVizion’s headquarters, along with a state-of-the-art test lab and Executive Briefing Center, is located in the Telecom Corridor® in Plano, Texas. (For more information on tekVizion and its practice areas, please visit tekVizion Labs’s web site at www.tekVizionlabs.com.)


2 SIP Trunking Network Components

The network for the SIP Trunk reference configuration is illustrated below and is representative of a ShoreTel 14.2 configuration.

10.65.1.0/24Time Warner Cable

Business ClassNetwork

PSTN

Time Warner Cable Business Class

Customer Premise

SIP SIP

ShoreGear 9010.65.1.4

ShoreTel Server10.65.1.2

ShoreTel 560DID:469-930-1029

10.65.1.101

ShoreTel 565DID: 469-930-0442

10.65.1.34

Fax/AnalogDID:469-930-1232

TWCBC ESGLAN IP: 10.65.1.200

Figure 1 - SIP Trunk Lab Reference Network The lab network consists of the following components:

ShoreTel Server running Windows Server 2008.

ShoreTel ShoreGear 90.

Various MGCP and SIP phones on the local LAN

The TWCBC ESG (InnoMedia ESBC 9378) serves as the demarcation point between customer’s LAN network and TWCBC WAN network.


3 Hardware Components ShoreTel Server

ShoreTel ShoreGear 90

Analog fax machine

ShoreTel 560/565 IP phones

ESBC 9378

4 Software Requirements ShoreTel 14.2 Build 19.43.7902.0

Windows Server 2008 R2 x64 SP1


5 Features

5.1 SIP Registration Method This test used a Static Registration Method between the ShoreTel PBX and TWCBC ESG, there is no registration requirement for ShoreTel PBX.

5.2 Features Supported

Basic calls with G711Ulaw

Call Hold and Resume

MOH-Music On Hold

Call Transfer

Conference

Call Forwarding

Three-Way Calling

Fax G711 Pass-through

DTMF RFC 2833

Calling Party Number Presentation

Calling Party Number Restricted

Hunt Group

Group Pickup

Call Park/un-park

Simul Ring

Call Forward – “FindMe”

Operator Assisted

Call Recording

Auto-Attendant

Bridge Call Appearances (BCA)

Work Group

Office Anywhere External

Silent Monitor / Barge-In / Whisper Page

5.3 Features not supported

G729 codec is not supported.

Fax T.38 is not supported.


6 Caveats and Limitations

TWCBC does not support codec G729.

TWCBC does not support fax T.38.

For outbound call with Blocked Caller ID. TWCBC sends the account pilot DID number to called PSTN party.

911 calls were not executed in this test.

Starting with ShoreTel 14.2, ShoreTel added support for Virtual Trunk and Virtual Phone switches. This Application Note does not include support for the Virtual Trunk switches and therefore assumes the setup, configuration and licensing of the physical switches and SIP trunks will be in use. If you require additional information on Virtual Trunk Switch / Virtual Phone Switch, please refer to the ShoreTel Planning and Installation guide at following location.

http://support.shoretel.com/products/ip_phone_system/shoretel_14.2/downloads/shoretel_14.2_install_guide.pdf

There may be other feature limitations when using SIP Trunks, please refer to Chapter 18 of the ShoreTel Administration Guide.




7 Configuration

7.1 Configuration Checklist

In this section we present an overview of the steps that are required to configure ShoreTel PBX for SIP Trunking to TWCBC.

TWCBC ESG (InnoMedia ESBC 9378) is provided pre-configured to customers by TWCBC. Please contact TWCBC representative if you have question regarding it.

Table 1 – PBX Configuration Steps

Step Description Reference

Step 1 Log into ShoreTel Director Section 7.3

Step 2 Create Sites Section 7.4

Step 3 Create Codec List Section 7.5

Step 4 SIP Trunk configuration Section 7.6

Step 5 Create User Section 7.7

7.2 IP Address Worksheet The specific values listed in the table below and in subsequent sections are used in the lab configuration described in this document, and are for illustrative purposes only. The customer must obtain and use the values for your deployment.

Table 2-IP Address Worksheet

Component MSO Lab Value Customer Value

ShoreTel

ShoreTel Server 10.65.1.2 Unique to every deployment

ShoreTel Voice Switch 90 10.65.1.4 Unique to every deployment

TWCBC ESG

LAN IP Address 10.65.1.200 Unique to every deployment


7.3 Logging into ShoreTel Director From the Windows Server running on ShoreTel Server, locate the application ShoreTel Director and click on it. An IE window appears for login. Input proper username and associated password and then Login.

Figure 2 - ShoreTel Director


7.4 Create Site Navigate to Sites, select United States of America from drop-down menu and click Go.

1. Set Name: Headquarters. 2. Set Local Area Code: 469 is used in this test. 3. Set Bandwidth for Intra-Site Calls: Newly created Codec List TWCBC which contains only G711

codecs is given in this example. 4. Set Bandwidth for inter-Site Calls: Codec List TWCBC is selected from the drop-down menu. 5. Set Bandwidth for FAX and Modem Calls: default Codec List Fax Codecs – Low Bandwidth

Passthrough is selected from the drop-down menu. 6. Set Proxy Switch 1 under SIP Proxy: Shoregear 90 is select for this test. 7. Leave all other fields as default and click Save.

Figure 3 – Sites


7.5 Codec Lists TWCBC support only G711 for voice codec. Codec list TWCBC is created for this test. Navigate to Call Control >Codec Lists > New

1. Set Name: TWCBC is used for this example. 2. Codec List Members: PCMU/8000 and PCMA/8000 were chosen and added for this test.

Figure 4 - Codec Lists


7.6 SIP Trunk Configuration This section describes the ShoreTel configuration necessary to support connectivity to TWCBC’s SIP Trunking service.

7.6.1 Create SIP Profile SIP Profile is critical for SIP Trunking deployment. The Default ITSP SIP Profile is copied to create the SIP Profile for this test.

Navigate to Trunks > SIP Profiles, Click Default ITSP under Name

Figure 5 - SIP Profile

At Edit SIP Trunk Profile page, click Copy.

Figure 6 - SIP Profile Cont.


1. Set Name: TWCBC. 2. Leave all other fields as default. 3. Click Save.

Figure 7 - SIP Profile Cont.


7.6.2 Add Trunk Group Navigate to Trunks > Trunk Groups. Select Headquarters under site and SIP under type, then click Go.

1. Set Name: TWCBC. 2. Set Enable SIP Info for G711 DTMF Signaling: Un-checked. 3. Set Profile: SIP Profile TWCBC created in previous step is selected from drop-down. 4. Set Digest Authentication: None is selected from drop-down. 5. Set Number of Digits from CO: 10 is used in this setup. 6. Set DNIS/DID: Checked. DID/DNIS range can be defined here by selecting “Edit DID Range” or

“Edit DNIS Map” button 7. Set Extension: Checked.

Figure 8 - Trunk Group


8. Set Outbound: Checked. 9. Set Access Code: 9 is used in this example. 10. Set Local Area Code: 469 is used in this setup. 11. Set Billing Telephone Number: Pilot number 469-930-0442 is used in this example. 12. Set Enable Original Caller Information: Checked 13. Set Dial 7 digits for Local Area Code: Un-checked. 14. Leave all other fields as default and click Save.

Figure 9 - Trunk Groups Cont.


7.6.3 Create Individual Trunks Navigate to Trunks > Individual Trunks, Select Headquarters as Site and TWCBC as trunk group, click Go.

1. Set Name: TWCBC SIP trunk is used in this setup. 2. Set Switch: Shoregear 90 is selected. 3. Set IP Address: 10.65.1.200 which is the LAN IP Address of TWCBC ESG in this lab test. Please

contact TWCBC for your deployment. 4. Set Number of Trunks: 4 is given in this setup. 5. Click Save.

Figure 10 - Individual Trunks


7.7 Users Configuration

7.7.1 User Group Navigate to Users > User Groups > Add new The default Executives User Group is used for this test.

1. Set Name: Executives. 2. COS – Telephony: Fully Featured. 3. COS – Call Permissions: No Restrictions. 4. COS – Voice Mail: Medium Mail Box. 5. Send Caller ID as Caller’s Emergency Service Identification (CESID): Checked. 6. Send DID as Caller’s Emergency Service Identification (CESID): Checked. 7. Account Code Collection: Disabled. 8. Outgoing Trunk Groups (Access Code): TWCBC checked. 9. Music on Hold: Set to <System Default> which is using File Based Music on Hold.


Figure 11 - User Group

7.7.2 Class of Service Navigate to Users > Class of Service > Fully Featured. 1. Name: Fully Featured. 2. Set Max. Parties in Make Me Conference: 6 is set in this test. 3. Allow Call Pickup: Checked. 4. Allow Trunk-to-Trunk Transfer: Checked. 5. Allow Extension Reassignment: Checked. 6. Allow Recording of Own Calls: Checked. 7. Show Call History / Call Details: Checked. 8. Whisper Paging – Allow Initiation: Checked. 9. Whisper Paging – Accept: All is selected for this test. 10. Barge In – Allow Initiation: Checked. 11. Barge In – Accept: All is selected for the test. 12. Silent Monitor/Silent Coach Other’s Calls – Allow Initiation: Checked.


13. Silent Monitor/Silent Coach Other’s Calls – Accept: All is selected for this test. 14. Allow External Call Forwarding and Find Me Destinations: Checked. 15. Allow External Assignment: Checked. 16. Allow Additional Phones to Ring Simultaneously and to Move Calls: Checked. 17. Scope: All Calls is selected for the test. 18. Leave all other fields as default.


Figure 12 - Class of Service - Fully Featured


7.7.3 Individual Users Navigate to Users > Individual Users, select Headquarters as Site and then click Go.

1. Set First Name: User2 is used in this example. 2. Set Last Name: TWCBC is used in this test 3. Set Number: 2442 is assigned to this user. 4. Set License Type: select Extension and Mailbox from drop-down. 5. Set Access License: Personal is selected for this test. 6. Set Caller ID: 1-469-930-0442 is assigned for this user, this DID was provided by TWCBC. 7. Set DID Range: Checked, +14699300442 is selected from Dropdown. 8. Set DID Number: This will be the number assigned to the phone. It should be the DID Range

selected

9. Set User Group: Previous configured User Group Executives is assigned

10. Set Primary Phone Port: Check IP Phones and select proper phone with MAC address. 11. Set Mailbox Server: server Headquarters is selected.

Figure 13 - Create User


12. Set Client Username: uTWCBC is given for this test. 13. Set Client Password: set the proper password for soft client to login. 14. Set Voice Mail Password: give the proper voice mail to access user’s mailbox

15. Set SIP Password: configure the proper password for SIP phone registration. 16. You can navigate to Personal Option and configure the phone buttons and other features.

Figure 14 - Create User Cont.

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