Tim Davis137 W. 9th Street #19 Azusa, CA 91702 | Phone: 704-904-7125 E-Mail: timothytdavis@gmail.com

ObjectiveTo obtain a position that will allow me to lead a team in offering the best customer experience possible.

ExperienceClient Services Analyst – Imagine Software Jan. 2014 to Jan. 2016n Created dashboards and early warning flags that identified client systems reporting accounts

receivable performance outside of the average across the client basen Preformed evaluations, at the request of management or clients, detailing client strengths and

weaknesses while highlighting opportunities for increased revenue and/or practice performancen Worked with client executive teams to develop requirements and test case scenarios for

development of new function and user interface requestsn Educated and mentored Client Success Managers in best practices for maintaining relationships

with clients as well as in product knowledge and competencyn Monitored and ensured proper completion of database migrations into the Imagine Billing

Systemn Acted as Reports and ANSI 835 Remittance File content specialist

Client Success Manager – Imagine Software April 2012 – Jan. 2014n Monitored the ticket progress of 15 or more individual clients, ensuring prompt response and

timely resolution to all reported support issuesn Conducted bi-weekly status calls with clients to confirm progress on priority items and maintain

open lines of communication between the client and the support teamn Held quarterly “New Features” calls with all clients to promote awareness of product

enhancements and best practices across the entire user basen Coordinated new interface, module, and custom features requests with the product

management and sales teams, ensuring that requirements were correctly gathered and executed

n Supervised the transition of clients from the implementation phase to the permanent client services phase

Technical Support Representative – Imagine Software April 2009 – April 2012n Provided Tier I product support, including phone support and remote session trouble shooting;

creation and initial routing of trouble tickets; and specialist knowledge of reports and electronic remittance

EducationAzusa Pacific University May 2001Bachelor of Arts Degree in Biblical Studies and Christian Ministries

Accomplishments2015 - Authored article “Big Data: Big Deal or Big Dread”. Currently holds the highest number of hits registered of any article on the Imagine Company Blog (as of 12/1/2015) -- https://www.imagineteam.com/blog/big-data-big-deal-or-big-dread-and-how-does-it-impact-medical-billing2014 - Created early warning dashboard for CSM to see problem clients for the first time in company history

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2013 - Formalized the Client Practice Evaluation Process2012 - Created the Client Relationship Manager position2011 - “Bull Dog” award: Awarded by my peers for client advocacy, never giving up until projects were completed

SkillsRevenue Cycle Management: understanding impact of billing processes from start to finishMS SQL: scripting queries and basic data manipulation functionsTargit: business intelligence dashboard and data analysis creation and trainingMS Excel: pivot table creation, as well as analysis and features such as concatenation and standard deviationPrezi, PowerPoint, KeyNote: presenting boring reporting data in a way that keeps audience attention