Tikona Digital Networks tikona.in

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Company provides an Home Secured Wi-Fi (optional) that is fully compliant with recent government (DoT) directives on home wireless security.

HEAVY USAGE - NO GB RESTRICTIONS, NO SPEED DOWNGRADE*Monthly Plans 1 Mbps to 4 MbpsPlan Details ADULM4096 ADULM2048 ADULM1024Download Speed 4 Mbps 2 Mbps 1 Mbps Monthly Plan Rental (`) ** 1,499 999 799 Installation Charges (`) ** 750 750 750 Effective Installation Charge** Post Rebate of` 50/Month for 5 Months 500 500 500 Subscription Amount (Monthly Plan Rental+Installation Charges+Service Tax) (`) # 2,600 2,000 1,800

Quarterly Plans 300 Kbps to 4 Mbps Upfront ` 250 Rebate on Installation ChargesPlan Details ADULQ4096 ADULQ2048 ADULQ1024 ADULQ750K ADULQ512K ADULQ300KDownload Speed 4 Mbps 2 Mbps 1 Mbps 750 Kbps 512 Kbps 300 KbpsQuarterlyPlan Rental (`) ** 4,499 2,999 2,399 2,000 1,500 1,200

InstallationCharges (`) ** 500 500 500 500 500 500

Subscription Amount(Quarterly Plan Rental+Installation Charges+Service Tax) (`) #

5,700 4,000 3,300 2,800 2,300 2,000

Half Yearly Plans 300 Kbps to 4 Mbps Upfront ` 500 Rebate on Installation ChargesPlan Details ADULH4096 ADULH2048 ADULH1024 ADULH750K ADULH512K ADULH300KDownload Speed 4 Mbps 2 Mbps 1 Mbps 750 Kbps 512 Kbps 300 KbpsHalf YearlyPlan Rental (`) ** 8,999 5,999 4,799 3,900 3,000 2,400

InstallationCharges (`) ** 250 250 250 250 250 250

Subscription Amount(Half Yearly Plan Rental+Installation Charges+Service Tax) (`) #

10,400 7,100 5,700 4,700 3,700 3,000

Annual Plans 1 Mbps to 4 Mbps Upfront ̀ 750 Rebate on Installation Charges + 1 Month Rental SavedPlan Details ADULA4096 ADULA2048 ADULA1024Download Speed 4 Mbps 2 Mbps 1 Mbps Annual Plan Rental (`) ** 16,499 10,999 8,799 Installation Charges (`) ** Incl. in Rental Incl. in Rental Incl. in RentalSubscription Amount (Annual Plan Rental+Installation Charges+Service Tax) (`) # 18,600 12,400 9,900

Monthly Plans 2 Mbps to 4 Mbps Guaranteed Bill LimitPlan Details ADBBM1249 ADBBM849 ADBBM699 ADBBM599Primary Download Speed 4 Mbps 4 Mbps 2 Mbps 2 MbpsUsage Available @ Primary Download Speed (GBs) 15 5 20 10Secondary Download Speed with Unlimited Usage 2 Mbps 1 Mbps 512 Kbps 512 KbpsMonthly Plan Rental (`) ** 1,249 849 699 599Installation Charges (`) ** 750 750 750 1,000Effective Installation Charge** Post Rebate of` 50/Month for 5 Months 500 500 500 750

Subscription Amount (Monthly Plan Rental+Installation Charges+Service Tax) (`) # 2,300 1,800 1,650 1,800

MEDIUM USAGE - 5 GB TO 20 GB/MONTH

LIGHT USAGE - UPTO 10 GB/MONTHBill Free Prepaid Plans 750 Kbps to 2 Mbps Plan Details ADBF2048K ADBF1024K ADBF750KDownload Speed 2 Mbps 1 Mbps 750 KbpsUsage Available (GBs) 30 40 50Validity (Months) 6 6 6Subscription Amount (Non-refundable, Includes Plan Charges+Installation 3,300 3,300 3,300Charges+Service Tax) (`)

Bill Free Prepaid Plans 4 Mbps Plan Details Unifi3999 Unifi4999 Unifi5999 Unifi7999 Unifi9999 Unifi14999Download Speed 4 Mbps 4 Mbps 4 Mbps 4 Mbps 4 Mbps 4 MbpsUsage Available (GBs) 40 60 75 125 175 300Validity (Months) 6 6 8 12 18 30Subscription Amount (Non-refundable, Includes Plan Charges+ 3,999 4,999 5,999 7,999 9,999 14,999Installation Charges+Service Tax) (`)

Value Added Services All Plans Charges (`)** Home Secured Wi-Fi to Connect Multiple PC/Desktops Wirelessly (Code: allholt) 1,500Anti-Virus with Parental Control Software Utility to Control Internet Usage & Block/AllowSpecific Websites (Code: ANPREAV) 650 Per Annum

Static IP (Code: RETSIP) 1,500 Per Annum

*Conditions Apply, Contention ratio increases post fair usage consumption as specified in T&Cs. ** Excludes Service Tax# Subscription amount is rounded to a nearest figure

Call: 18002090044 Visit: tikona.in

Installation Service Demo Payment

Device configuration requirements:

• PC/Laptops should have minimum Intel P IV2 GHz or higher processor and 512 MB RAM - Minimum 2 GB free Hard Disk space at the time of installation - Operating System: Win 2K, Win XP, Win Vista, Win 7 - Ethernet LAN Card/Port (10/100BaseT) with TCP/IP support.

• Browser Options: IE 6.0 & above, Mozilla Firefox 3.0 & above, Opera, or Google Chrome browser.

• Subscribers who have opted for Home Secured Wi-Fi Solution can use the service on Wi-Fi enabled devices such as smartphones, tablets, touchpads (e.g. ipads). These devices should support 802.1X, WPA2 Enterprise security features.

• No subscription amount to be paid to Tikona Digital Networks (TDN) Sales representative at the time of placing order.

• Post placing the order the subscriber will receive a call from Tikona Care for demo appointment and for verifying personal details - name, address, mobile number, email ID and tariff plan.

• The subscriber is required to pay “Subscription Amount” as mentioned in the plan details on installation post service demo at installation location to the authorised TDN Installation representative only.

• The authorised TDN representative will carry TDN ID card. Subscriber can ask TDN representative for valid government ID like PAN card, driving license to verify his/her identification. TDN will not be responsible for any payment made by subscriber to unauthorised person claiming to be a TDN representative.

• Service Tax is extra as applicable.• All plan charges will be charged in advance.• Service activation will be done within 3 working days from the date of realisation of the

subscription amount. In case of cheque payment, service installation and activation may take 6-10 working days from cheque submission date.

• Subscriber can track service installation progress by visiting www.tikona.in >> Track My Order. Keep User ID or Subscriber Registration Form Number (SRF No.) ready at the time of query.

• ` 250 rebate will be provided over a period of 5 months (` 50/month) for monthly plans.

• Bill Free plans: The non-refundable subscription amount includes the installation amount of ` 500. After consumption of bundled usage, the subscriber can

• Renew existing plan. • Switch to any other bill free plan. • Recharge with following vouchers: (1) ` 1,999 (Usage 30 GB, Validity 365 days),

(2) ` 999 (Usage 10 GB, Validity 180 days), (3) ` 499 (Usage 2.5 GB, Validity 90 days).

Tikona Broadband Service Bill will not be provided for this plan. Refund will not be provided for unutilised usage (MBs) if the subscriber surrenders/discontinues the service.

• Fair Usage Limit is applicable on the Unlimited Usage Plans: ADULM1024 (30GB per month), ADULM2048 (50GB per month), ADULM4096 (80GB per month), ADULQ300K (90GB in three months), ADULQ512K (90GB in three months), ADULQ750K (90GB in three months), ADULQ1024 (90GB in three months), ADULQ2048 (150GB in three months), ADULQ4096 (240GB in three months), ADULH300K (180GB in six months), ADULH512K (180GB in six months), ADULH750K (180GB in six months), ADULH1024 (180GB in six months), ADULH2048 (300GB in six months), ADULH4096 (480GB in six months), ADULA1024 (360GB in twelve months), ADULA2048 (600GB in twelve months) and ADULA4096 (960GB in twelve months). Contention ratio increases post fair usage consumption, although there is no limit on usage. This may result into speed reduction only during the peak hours.

• Contention ratio - 1:10 for Bill Free plans, 1:20 for Bonus Bandwidth and Unlimited plans. TDN reserves right to increase contention ratio upto 1:50 for Unlimited Usage Plans, if usage during the billing cycle crosses fair usage limit.

• Value added services charge, if subscribed, is payable in advance at the time of subscription.

• Home Secured Wi-Fi service includes one hotspot instance inside the subscriber’s home. This can support an area of approximately 1000 sq.ft. For larger homes, additional hot-spots are available at ` 1,500.

• Subscriber can opt for Static IP post installation of service and first login.• Number of simultaneous PC/Device logins allowed from a single location:

2 Logins (ADBBM1249, ADBBM849, ADBBM699, ADBBM599, ADULM2048, ADULM1024, ADULQ2048, ADULQ1024, ADULH2048, ADULH1024, ADULA2048, ADULA1024, ADULQ300k, ADULQ512K, ADULQ750k, ADULH300K, ADULH512K, ADULH750K)3 Logins (ADULM4096, ADULQ4096, ADULH4096, ADULA4096) 6 Logins (ADBF750k, ADBF1024K, ADBF2048K)10 Logins (Unifi3999, Unifi4999, Unifi5999)15 logins (Unifi7999, Unifi9999, Unifi14999)

• Tikona Broadband Service Bill delivery is done as per the option registered by the Subscriber:

• E-copy: Only e-bill shall be sent to the registered E-mail ID. • Physical copy: The physical bill shall be sent to the registered billing address.

Additionally, e-bill shall be sent to the registered E-mail ID.• Upload speed will be 25% of applicable download speed or 512 Kbps, whichever

is lower.• Usage includes both upload and download of data.• A CAT 5 cable shall be provided if the subscriber needs to connect his PC on the

ethernet interface. Cable laying through casing and capping shall be charged @ ` 15 per foot. The same is payable directly to the authorised TDN installation representative.

• Speeds mentioned here are guaranteed upto the ISP node.• All tariffs mentioned here are subject to regulatory approval. TDN has the right to modify

or withdraw any tariff plan at any point of time.• In case of service discontinuation, the subscriber shall compulsorily return all the

modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber ` 1,500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

• If the subscriber of any plan surrenders the connection, then • She/he needs to surrender TDN CPE in working condition. In case of non-receipt

of CPE/CPE in non-working condition the penalty will be applicable as mentioned above.

• Additionally, the charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month.

• If refund is applicable then ` 500 for Bill Free plans and ` 750 for other plans will be adjusted/deducted from the refund amount towards installation.

• Refund, if applicable will be processed within 30 working days from the date of cancellation.

For additional terms & conditions, please refer ‘Terms & Conditions’ section on our website tikona.in.

TERMS AND CONDITIONS: