Tiffany Young273 Ann Street. Belleville, ON (Cell) 613-885-4226 (email) tiffanyoung@Loyalistc.on.ca

Skills and AttributesFrench and English bi-lingual

Excellent computer skills, Word, Excel, Power Point, OutlookGreat communication and interpersonal skills

Extensive marketing and promotional experienceProven events planning and implementing

Relevant Experience

Office Administration / Reception Teach basic workshops for computer skills and proprietary softeware Write and edit policies and procedures Sorted, processed and verified applications, receipts and documents Develop and edit marketing materials for distribution and display Website content editing and design. Photocopied and collated documents for distribution and mailing Greeted clients in a professional friendly manner Responsible for ordering and maintaining office and retail inventory Serviced office equipment, made arrangements for repair when required Processed incoming and outgoing mail manually or electronically

Customer Service Managed and resolved customer complaints Organized workflow to meet customer timeframes Communicated and coordinated with internal departments Ensured follow up on customer interactions and inquiries in both French and English

Management Provided assistance with escalated customer service issues both French and English Prepared and processed payroll Prepared monthly, quarterly, half-yearly, and yearly financial statements Processed inventory management Processed sales invoices, receipts and returns

Employment HistorySAL Assistant, Loyalist College 2015-2016Server/Bartender, The Beaufort Pub/Winchester Arms 2008-2014Technical Customer Service Representative, Stream Global Services Belleville, On 2006-2013Manager, Pantorama/1850 Inc, Peterborough, On 2002-2006Assistant Manager, Joggers/Campus Crew Inc., Belleville On 2001-2002Senior Customer Service Manager, Chapters/Indigo, Belleville, On 1999-2001Bi-Lingual Customer Service, Sears Canada, Belleville, On 1998-1999

Volunteer ExperienceRunForTheirLives.ca, Director of Volunteer Coordinator, Executive Secretary 2013-2015Quinte Crime Stoppers, Director, Nevada Chair 2015-2016

EducationPublic Relations Certificate, Loyalist College June 2016Business Diploma, Loyalist College 2015