through leading change
TRANSCRIPT
LEADING THROUGH CHANGE
June
The Digital Advantage
Salesforce in Transport and Logistics
Discover More
Current Disruption in Transport and Logistics
Contents
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How Salesforce Can Help03
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Current Disruption in Transport and Logistics
Current Disruption in Transport and Logistics
SOME BOTTLENECKS REMAIN IN THE FREIGHT NETWORKFULL RECOVERY MAY TAKE A LONG TIME
NEW PROCEDURES ARE IMPACTING EFFICIENCY CUSTOMERS ARE DEMANDING TRANSPARENCY
1. Coronavirus hit to Eurozone economy to set to dwarf financial crisis, Financial Times, 27 May 20202. A resilient return for Asia’s manufacturing and supply chains?, McKinsey & Co, 1 June 2020
RECOVERY and FUTURE LEADERSHIP
Preparing for the rebound in demand
Building more resilience to future disruption
Exploring opportunities to innovate and build new business models
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Priorities for Transport & Logistics companies are clear
IMMEDIATE STABILISATION
Taking care of employees
Ensuring continuity of operations and optimal use of resources
Providing transparency to customers
Current Disruption in Transport and Logistics
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The Digital Advantage
SUPPORT EMPLOYEE SAFETY, ENGAGEMENT AND PRODUCTIVITY
INNOVATE, DRIVE COMPLIANCE, AND REDUCE BURDEN ON EMPLOYEES
OPTIMISE OPERATIONS DECISIONS
INCREASE THROUGHPUT AND UTILISATION
DRIVE CUSTOMER SATISFACTION WIN NEW BUSINESS
The Digital Advantage
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Empower employees with digital tools
Digitise, automate, and innovate business processes
Make better decisions with data
Connect companies with ecosystem partners
Provide seamless omni-channel customer service
Understand and reach customers
How Salesforce Can Help
How Salesforce Can Help
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Empower Employees with Digital Tools
WHY IT MATTERS
In General
In the Current Emergency
EXAMPLE USE CASES
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Empower and Support Employees
How Salesforce Can Help
PostNL is supporting the key activities of its employees with a Mailmen app built on Salesforce.
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Digitise, Automate, and Innovate Business Processes
WHY IT MATTERS
In General
In the Current Emergency
EXAMPLE USE CASES
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Port of Rotterdam uses Salesforce to digitise the port call process, facilitate collaboration, and drive efficiency.
Digitise, Automate, and Innovate Processes
How Salesforce Can Help
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Make Better Decisions with Data
WHY IT MATTERS
In General
In the Current Emergency
EXAMPLE USE CASES
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Navig8 has created near real-time E2E data visibility for customers and built a data-driven culture with Tableau.
Make Better Decisions with Data
How Salesforce Can Help
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Connect Companies with Ecosystem Partners
WHY IT MATTERS
In General
In the Current Emergency
EXAMPLE USE CASES
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Redwood Logistics uses MuleSoft to facilitate connectivity of Transport and Logistics companies to its TMS solution.
Connect Companies with Ecosystem Partners
How Salesforce Can Help
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Provide Seamless Omni-Channel Customer Service
WHY IT MATTERS
In General
In the Current Emergency
EXAMPLE USE CASES
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DPD has built personalised omni-channel customer service capabilities powered by Salesforce.
How Salesforce Can Help
Provide Seamless Omni-Channel Service
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Understand and Reach Customers
WHY IT MATTERS
In General
In the Current Emergency
EXAMPLE USE CASES
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Maersk transformed its customer engagement across sales, service, and marketing with Salesforce.
How Salesforce Can Help
Understand and ReachCustomers
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SALESFORCE IS ONE OF THE MOST TRUSTED TECHNOLOGY PLATFORMS
SALESFORCE BRINGS SOLUTIONS BUILT ON THE CLOUD
WE ALREADY HELP MANY FREIGHT, PARCEL AND LOGISTICS CUSTOMERS WE HELP COMPANIES ENTER THE AGE OF THE CUSTOMER
Salesforce in Transport and Logistics
Salesforce in Transport and Logistics
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Discover More About How Salesforce Can Help
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Leading Through Change