We’re not in Kansas anymore

Thriving in the knowledge economy

Process Optimization

Shareholder/Stakeholder Value

Top-down command and control

Management Oversight

Customer Service

Heavy Supply Chain/Manufacturing

Locked-in reseller/supplier relationships

Value in “ownership”

Industrial-era economic principles

Continuous Innovation

Customer/Consumer Value

Community based creation

Employee engagement/empowerment

Customer Delight

Lean Manufacturing/tech empowered B2C models using

open platforms/data

Direct to customer/open commerce models

Value in “creation”

Creative-era economic principles

They were giants…

Disrupted by young up starts

Successful organizations connect, collaborate and innovate

- With Partners- With Customers

- Between employees

84% Of population of developed countries have broadband mobile access by the end of 2014

2,300,000,000Total number of mobile broadband connections globally by end of 2014, a

500%increase since 2007

63%

Of adult smartphone owners use it to go online,

34%Use their smartphones exclusively or almost exclusively to go online 38.2% Of US households are

“wireless only” as of 2013, double the number in 2011

1.468 Trillion MBAnnual Wireless Data usage in 2013,a 200%Increase since 2012

For every$1Invested, US GDP grows by $7-

$10

US Wireless industry valued at $195.5B,

Larger than:

• Publishing• Agriculture• Hotels/Lodging• Air Transportation• Motion Pictures• Auto Industry

73%

Of online adults use social media

55,000,000Photos Shared on Instagram

every day

1.19BFacebook Users globally 95

%of which log-in daily

500,000,0004,100,000,00

0420,000

83%

Daily tweetsBiz decision makers active on TwitterC-level execs active on Twitterof Fortune 500 companies on Twitter

Source: Pew Research Center

Employees are working in new ways

Every business process is collaborative

Digital Services are transforming agencies

New security threats emerging every day

The business of Public Service is Changing

Legacy Assumptions no longer apply

Collaborator

Supplier

Customer

Mobile

Social

Rich Media

CollaborationContext

Workflow Location

Citizens

Stakeholders

Partners

Contractors

Your Company

The Digital Enterprise

Your Agency interacts with more than just your employees; it interacts with an extended ecosystem of Citizens, stakeholders, and partners.

The people in your extended ecosystem expects simple, digital experiences when interacting with your business.

Legacy technologies are not designed to solve this problem really well

CRM

HRIS/HCM

ERP

Enterprise IT is Transforming in Response

Exchange

ECM

Always available, infinitely scalable computing resources

Human – Machine – Human social networks

Mobile enabled device agnostic platforms

Open API based inter-connected services

Context-aware Analyticsbaked into every app

SMS & Voice Payment Processing

Designing the next Uber

Mapping Transactional Email

Modern applications leverage best-in-breed services to power essential functionality

But How do we get there…

From here?

1. Design your future around the experience of your user/customer

2. Identify and build for the “Mobile Moments” in your user’s journey map

Instead of developing a mobile version of your entire legacy system

3. Embrace the Lego® architecture…

Standardized, modular, interchange-able components with well-established APIs

4. Build your geek army…

5. Learn to take effective risks…

Try > Measure > Analyze > Learn > Pivot > Repeat

Box Inc.

Sonny HashmiManaging Director, Global

Government