thriving in a mobile and cloud environment
DESCRIPTION
Joint event with Compuware and Singapore Coputer SocietyTRANSCRIPT
Thriving in Cloud and Mobile environment Best Practices in Optimising Application Performance
Andreas Grabner, Lead of Center of Excellence @ Compuware APM
Once upon a time …
Private Data Center
Application Delivery Chain – The Impact of 2006 and 2007
Application Delivery Chain
Private Data Center
Private Data Center
Application Delivery Chain
Rule 2: Use a Content Delivery Network
CDN
Third Party Content
Private Data Center
Application Delivery Chain
CDN
Third Party Content
Application Delivery Chain
CDN
Third Party Content
Private Data Center
Private Data Center
Cloud
Application Delivery Chain
CDN
Third Party Content
Private Data Center
Cloud
Crashes
JavaScript Error
HTTP Error
No Caching
Slow Responses
Exceptions
No Disc space Out of Memory
Cloud Provider is down
Too many Redirects Slow database calls
To many Requests
Slow cache
Unusual Usage
Too many Web service Calls
Best Practices from …
Who we are
60M visitors 23 countries 6 languages
Centrally hosted In-house developed Multiple shops
What we do
Challenge: Expanding to a new Market
Bad User Experience == Missed Revenue Target
Challenge: Provide business visibility
• Founded in 1898 and grew through acquisitions
• Operates 275 stores, including 11 furniture galleries, under 8 nameplates, in 23 states
• Offers national and private brand fashion apparel and accessories, fine jewelry, and home furnishings
The Business Impact of Functional Issues
• It started with an complaining user: “I would love to spend money with you – but I cant get through the checkout process”
• Looked at the data from this user to identify the error
The Business Impact of Functional Issues
• ALL Safari users were impacted that bought a product with special characters in the name
• Root Cause: Bug in Safari
• Solution: Change Cookie Implementation
Align Business Goals with IT Requirements
Special Promotions Monitoring
• Special deals featured on The Today Show
• Coupon codes are required
• Monitor usage of entered coupon codes
• Sit back and watch the visitor, coupon, and completed order count jump as the deal is offered in each time zone
Align Business Goals with IT Requirements
Align Business Goals with IT Requirements
Monitoring 3rd Party Services
Monitoring 3rd Party Services
© 2012 Compuware Corporation — All Rights Reserved
Andreas Grabner, Technology Strategist
@grabnerandi
http://apmblog.compuware.com
http://ajax.dynatrace.com
http://javabook.compuware.com
THANK YOU