IR PROGNOSIS FOR UC -EXPERIENCE MANAGEMENTSpeaker: Thomas PilzCompany: Integrated Research LimitedPosition: Principal Solution Strategist

Who Am I?Thomas Pilz – Principal Solution Strategist @ Email me Thomas.Pilz@ir.com

Music was my first love…

…but today my Vespa Scooters cause “Dirty Fingernails”!

Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost effective Skype for Business Service in the cloud.

A common understanding of the Skype for Business online lifecycle for customers and partners to effectively engage and drive Skype usage and customer success.

Training or customers and partners Feedback mechanisms to capture and

incorporate updates from the field and partners.

WHAT IS THE MICROSOFT SKYPE OPERATIONS FRAMEWORK?

www.skypeoperationsframework.com

NETWORK PERFORMANCE IS KEY TO USER EXPERIENCE Is there enough LAN/WAN bandwidth? How will the network perform under load for voice,

video, and app sharing for calls and conferencing? What is current and expected performance and

connection quality within local sites, between sites, and to the Skype for Business Online edge in Office 365?

How does the current network performance compare against the Microsoft minimum requirements and SLA for a quality user experience?

WHY NETWORK READINESS ASSESSMENT?

Identify potential network challengesDiscuss and apply recommended practices; assess the impact to the network; set up the project for successful deployment

Skype for Business quality relies on network qualityReal-time communication is very sensitive to network quality; people have high expectations when it comes to voice quality

Manage risksIntroducing new workloads to the network always creates some risk that the new solution might not perform as expected; existing solutions might suffer due to emerging bandwidth bottlenecks

https://www.skypeoperationsframework.com/Offers/?pageState=HealthCheck

Essentials Advanced

MICROSOFT SKYPE OPERATIONS FRAMEWORKNETWORK ASSESSMENT LEVELS: ESSENTIALS VS. ADVANCED

Provides insight into network requirements

Helps identify potential weak areas

Mandatory part of every implementation

Essentials can also be combined with add-on solutions and tools from partners.

For more information see here: http://aka.ms/SOF-assess-networking-add-on

Provides deep dive into weak areas

Provides deep dive analysis and remediation

Delivered by qualified partners

https://www.skypeoperationsframework.com/Offers/?pageState=NetworkReadiness

INTRODUCING PROGNOSIS UC ASSESSORNETWORK READINESS ASSESSMENT FOR SKYPE FOR BUSINESS

•Detect and test against Skype for Business Online edge points

• Test from multiple sites at once

•Measure dscp loss, latency, packet loss, and jitter

•Centralized management and aggregated results

• 100% software-based approach no network probes needed

Site

Site

Site

Site

Site

UC ASSESSOR: ESSENTIALS• Detect and test to the nearest Skype for Business

Online edge points to your locations/sites using Skype for Business Anycast or Express Route edge points

• Measure latency, packet loss, jitter, and more for Skype specific audio, video, and app sharing traffic

• Assessment results real-time auto-scored against Skype for Business Online performance requirements

• Identify problem points and responsibility through the entire network path (local network, internet, private network carries, and MSFT network)

• Centralized management and data correlation across testing locations

UC ASSESSOR: ADVANCED

• Analyze and troubleshoot performance problems identified across the internal network

• Comprehensive network health report with analysis of performance of all network devices

• 1-Click device troubleshooting of problem spots across the LAN network path

• Root cause analysis and prescriptive remediation guidance

• Continual ongoing assessment

DEMO: PROGNOSIS UC ASSESSORESSENTIALS & ADVANCED

PROGNOSIS UC ASSESSOR OVERVIEWUC Assessor: Advanced• Analyze and troubleshoot performance problems identified in the

Essentials assessment• Comprehensive network health report with analysis of

performance of all network devices • 1-Click device troubleshooting of problem spots across the LAN

network path• Root cause analysis and prescriptive remediation guidance• Continual ongoing assessment

UC Assessor: Essentials• Detect and test to the Skype for Business Online edge points nearest your

locations/sites• Test via internet or Express Route edge points• Measure latency, packet loss, jitter, and more for Skype specific audio, video,

and app sharing traffic • Real-time results auto-scored against SfBO performance requirements. • Identify problem points and responsibility through the entire network path • Centralized management and data aggregation across all assessment locations

The IR Prognosis UC Assessor is a Microsoft certified solution for Skype for Business Online Network Assessment in the Skype for Business IT Pro Tools partner program.

RESULTS, REPORTS, AND DATA ANALYSIS

RESULTS, REPORTS, AND DATA ANALYSIS

RESULTS, REPORTS, AND DATA ANALYSIS

RESULTS, REPORTS, AND DATA ANALYSIS

CONFIGURE PROGNOSIS UC ASSESSOR

What Prognosis provides on top :

Reporting Insight• Data warehouse reporting solution based on SQL

Technologies• Report packs provided containing reports like

VQ, Adoption etc• Can leverage existing org SSRS skills to create

own reports

Network Troubleshooting• Network level troubleshooting with

plain English prescriptions• Synthethic Call Simulation to detect

QoS, load and BW issues

Alerting• Advanced alerting on

Infrastructure, KHIs and Event Log Messages

• Send Alerts via IM, Emails or SNMP trap to Manager of Managers

Multi vendor and multi modal DNA• Expert in providing experience

management across Multiple vendors• Advanced troubleshooting allows you to

pinpoint issues on the UC environment, Laptops( Softphone PC Insight) , SBC and Network to name a few

Advanced Experience Management

• Realtime (via SDN) and Historical (SQL) VQ stats of calls and conferences

• View of per network hop performance

• VQ correlation across SBC via VQ360

What comes with Skype/Lync out of the box:

• Base monitoring reports containing elements like VQ and basic diagnostic information

• Call Quality Dashboard for basic Call Quality and Usage stats

• Synthetic Tests

COMING THE FULL CIRCLE WITH PROGNOSIS

SKYPE CONVERSATIONSThe Conversations page shows all interaction in the Skype for Business environment

You can filter the display based on User details, time period and additional details ( Connection Type, Subnet, Status etc. )

Summary of All interactions in Skype for Business environment

This dashboard contains a summary of items of interests in the interactions

SKYPE CONVERSATIONS

Entering a name in the User field and clicking search will update the bottom of the display – in this case Terry

Click on the one of the entries for more details – it looks like Terry has had a poor experience on one of the calls

SKYPE CONVERSATIONS

Call Quality Details appears here with relevant Visual Alarms along with Codec used – There was a dip in VQ for Terry – lets explore more

This Display shows the details of the session

Headset being used is shown here

SKYPE CONVERSATIONS WITH ISSUES

If there are issues with the session , this shows the root cause Diagnostic in red right at the top of the Session Details screen – in this case Oliver was disconnect from the conference due to network connectivity

SKYPE CONVERSATIONS

Network Hop statistics for this session

Skype Diagnostic Messages

Shows the network hops associated with the call – the numbers indicate the latency between hops

Related links like Voice Quality 360 which can map end to end call if SBCs are involved

As Sonus SBC are monitored in this environment – these are identified as one of the hops If network troubleshooting is

enabled you can even click on the hop to find more if there are any issues with that interface

VOICE QUALITY 360

Step 7 :This display shows End-to-End Voice Quality – stitching all call legs across different environment

The below is showing an End to End call from Skype, thru Sonus SBC to Audiocodes SBC to a Cisco device

Step 8: See 50k feet view of your environment through VQ360 to pinpoint exactly where the issues reside

SKYPE CONVERSATIONS

This display show stats for the network hop you click on

Prognosis provides plain English prescription on details of any issues with that network interface

IR SOLUTIONSNetwork Assessment Capabilities

Essentials Advanced

Prognosis UC

Detect 3 closest SFBO edge points, based on RTT X X XSite to Office 365 edge point with performance against SFBO minimum MSFT requirements

X X X

Site to site assessment across WAN X XSite to Gateway XDSCP loss detection with SFB media types (voice, video, app sharing) X X XIdentify DSCP Loss Point X XRun assessments from multiple sites over set period of time (minutes, hours or days) X X XRun assessments from multiple sites continuously without end time X XBasic Excel Data Output File of Assessment Results X X XComprehensive Network Health Report X XTroubleshoot low performing network problems at the network device level X XNetwork path hop-to-hop troubleshooting, root cause analysis, and prescriptive remediation

X

Outlier/Anomaly Detection XIR Prognosis - Complete Communications Experience Management for Skype for Business X

Infrastructure monitoring and troubleshooting (Server, SBC, Cloud Connector, endpoints) XCall performance monitoring, troubleshooting, for historical and live inflight calls XRoot cause issue identification and prescriptive remediation XReal-time Alerting and Notifications XComprehensive Reporting and Analytics XUC network performance troubleshooting X

• Principal Solution Strategist@IR

• Thomas.Pilz@ir.com

Thomas Pilz

Thank you for your time today…

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SKYPE CONVERSATIONSSKYPE CONVERSATIONS

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