THOMAS K. JACOBS2103 Deblene Lane • Eau Claire, WI 54703 • H: 715.832.0560 • C: 715.828.7512 • Tho_jac@msn.com

STORE MANAGEMENT | EMPLOYEE LEADERSHIP | TALENT RECRUITMENT | BUSINESS ASSESSMENTDriven, innovative, and leadership-oriented professional with a proven track record of managing multiple priorities, coordinating trainings, collaborating with employees, and boosting organizational success. Ability to exceed organizational goals, utilize business acumen, and implement changes to better serve customers. Capable of overseeing administrative processes, making effective decisions, and maximizing resources to enhance business success.

CORE COMPETENCIES

Effective Leadership Skills Independent Decision-Making Adaptable and Flexible Coaching and Training Employees Talent Recruitment Customer Service-Focused Multiple Priority Management Quick-Learner and Thinker Team Collaborations Superior Communication Skills Advanced Technical Skills Highly-Organized and Detailed

PROFESSIONAL HISTORY

COURTESY CORPORATION, Area Supervisor, Onalaska, WI 2009 – Present Currently manage four stores, encompassing over $10 million in annual sales and 300 team members. Lead construction of new store builds, liaising between Courtesy Corporation and construction personnel. Consistently mentor and coach new employees, growing the next leaders within the stores, recruiting

appropriate personnel, and visiting each store a minimum of once per week to communicate with employees. Quickly and efficiently manage any human resources situations, verifying personnel are aligned with the

appropriate positions and ensuring each employee fully understands organizational goals. Demonstrate a calm demeanor during challenging situations, serving as a valuable leader and manager while

working through personnel issues, operational difficulties, or company changes. Provide a proactive, collaborative, and customer-focused environment where employees feel comfortable

working with team members, communicating with supervisors, and ensuring superior service to customers.

Store Manager 2002 – 2009 Successfully managed one store location, coordinating daily operations, managing profit and loss control,

cultivating new leaders within the store, and hired new employees as needed. Delivered superior customer service to team members and to customers, answering any inquiries, resolving

challenges, and ensuring a positive experience and satisfaction. Earned the Ray Croc Award in 2008, awarded to only the top 1% of restaurants throughout the nation. Received the 2007 Outstanding Store Manager Award for exceptional store performance and leadership. Note: In addition to this position, served as a First Assistant from 2000 – 2002.

EDUCATION AND TRAINING

Bachelor of Arts – Criminal Justice, University of Wisconsin-Eau Claire, Eau Claire, WILeadership Trainings – Senn Delaney, Jim, Hunter, and Servant Leadership, Courtesy Corporation

COMMUNITY ENGAGEMENT

Boy Scouts of America Cub Master for Pack 84, managing den leader assignment and training, overseeing the Pack budget, and

organizing Pack fundraising opportunities. Cultivated additional leaders, implemented consistent communication for leaders and parents, and ensured the development of leadership skills of the members.