thode mulit vms 11 09 peer consulting forum
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TRANSCRIPT
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
1
� Multisourcing Discussion
� Vendor Managed Services Discussion
� Questions
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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� Many Different Types of Resources are Required to execute
projects successfully in today’s environment
� Resource Capacity in skill or quantity may not be available when
needed by project
� Projects can be created to support a business sense of urgency
so business can demand simultaneous multiple project
execution
� Required support levels not achievable within cost constraints
� Sourcing is independent of business strategy
� Sourcing efforts are independent one another
� External Sourcing will reduce cost due to scale and expertise of provider
� Sourcing contract will manage itself
� Sourcing provider is the enemy
� Sourcing is a procurement exercise and best price wins
� Sourcing approach assumes a low level of change up or down
� Skill in managing external services is same as those required for internal
services
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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� Disciplined provisioning and blending of
business and IT services from the optimal
set of internal and external providers in
the pursuit of business goals. (Gartner)
� Low cost provider
� Value differentiation as viewed by buyer
� Flexibility and agility
� Growth
� Human Resources
� Management focus – maximize local
independence
Cost
improvement
Efficiency
Operational
Perform
ance
Enhancement
Business
perform
ance
Transformation
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
4
StrategyApplication
DevelopmentApplication Support
Infrastructure Architecture/Design
Infrastructure Execution and
Support
Finance
• Operational Functions
• Shared Services
• Foreign Operations
Human Resources
• Benefits
• Recruiting
• Payroll
Call Centers
• After Hours
• Deep level support
Distribution
• Storage
• Transportation
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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Measurements
Build Provider Relationships
Sourcing Governance – Rules of the Road
Base on Business Strategy
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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Business –Shareholder value
Functional –Operational optimization
Customized Standardized
� Farm Cooperative – Joint Venture
� Aerospace – Financial Play
� Engineering and Construction
› Desk top Support redistribute budget dollars
› Application Support
� Automotive - Transformation
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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� Strategic (Sub)contractor Managed Services (MSP)
› Customized programs to improve the
effectiveness of a companies’ (sub)contracting
procurement and management processes
Providers Enterprise
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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Providers Enterprise
� Strategic Subcontractor Managed Services
(MSP) - Customized program to improve the
effectiveness of a companies’ subcontracting
procurement and management processes
� Workforce Procurement Technology (VMS)
� Professional Payroll Services
� Virtual Bench
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
9
ProfessionalPayrolling
VirtualBenchTM
Program
Workforce ProcurementTechnology (VMS)
Strategic Subcontractor Managed Services (MSP)
Risk Mitigation & Consulting
Improved
ProductivityEliminated
RiskIncrease
Quality
Maximize
Business
Value
Market
Leadership
Corporate Necessity Competitive Advantage
Resource Need
Candidate
Activity Management
Invoice Transmittal
Performance Management
Reports
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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� Service Level Agreement (SLA)
Management
� Issue Management Reports
� Stakeholder Performance Surveys
� Vendor Surveys
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
11
5123NY Page 22
Elevated Resources Service Portal – On Boarding Sample
Service Portal Feature• On-Boarding / Off-boarding
• Standardized Communication
• Day One effectiveness
• “Elevate the Experience”
“It’s About The Experience”
http://servicedesk.elevatedresources.com/
Username: [email protected]
Password: mcafee
Content may include:
•Welcome Messages from the
CEO Supervisor, Team Members,
etc.
•Benefits Enrollment
•Payment Schedules
•FAQ’s / Contacts
•Company Announcements
•Legal and Compliance Checklists
•Code of Conduct
•Facilities Alerts
•Parking Instructions
•Self-Paced Learning Modules
•Reports for Supervisors
•Performance Review Follow-ups
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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5123NY Page 24
Program Reporting / Analytics
Elevated Resources shall provide McAfee a private custom on-line program reporting portal
(http://insight.elevatedresources.com) that will present comprehensive on-line reports.
Our portal is a very unique environment it is collaborative and not static - uses “wiki” technology
Multisourcing/ Vendor Managed Services
Jerry Thode 213-840-44448
11/23/2009
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5123NY Page 25
Elevated Resources Service Portal – Issue Tracking
• Elevated Resources provides a
customized issue/case management
system to accurately document program
issues and provide timely resolution to all
outstanding issues.
• Connects all of our key stakeholders (our
client, our team and our consultants)
together on one page and keeps everyone
updated on any outstanding issues.
• Tickets are automatically routed to the
appropriate responsible team member and
the results are communicated in real time to
the requester.
• The system also tracks issue by type so
that over time continual process
improvement can be implemented in areas
that need addressing (on-boarding, off-
boarding, T&E management, payment etc.)
The traditional “black hole” of issues is solved with this approach.